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公开(公告)号：US11122165B1
公开(公告)日：2021-09-14
申请号：US16887260
申请日：2020-05-29
Applicant: Verizon Patent and Licensing Inc.
Inventor： Saivivek T. Thiyagarajan , Shoma Chakravarty , Sankar Shanmugam , Srinivasa Kaniganti , Madhu Talupur , Sathiyamoorthy Dhanapal , Amit Mahajan , Nitin Ahuja , Amar Nageswaram
Abstract: A method, device, and computer-readable medium provide for receiving, via a chatbot access channel, a chat message from a user device associated with a customer chat session; determining that the chat message includes a customer intent that corresponds to a chat flow for the customer chat session; generating one or more suggested response messages based on the chat message, wherein at least one of the one or more suggested response messages includes a previously stored chat message response corresponding to the customer intent and approved by a service agent; presenting, via a display, a transcript of a messaging sequence for the customer chat session concurrently with a user interface that enables the service agent to perform an action with respect to the one or more suggested response messages; and sending, via the chatbot access channel, a selected one of the one or more suggested response messages to the user device.
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公开(公告)号：US20220303296A1
公开(公告)日：2022-09-22
申请号：US17832985
申请日：2022-06-06
Applicant: Verizon Patent and Licensing Inc.
Inventor： Shoma Chakravarty , Manah M. Khalil
IPC: H04L9/40 , H04L67/306 , H04W72/04 , H04W24/08 , H04W12/121
Abstract: A method may include monitoring calls and/or traffic on a network and identifying behavior associated with each of a plurality of user devices with respect to activity on the network. The method may also include aggregating information about the behavior associated with the user devices, determining whether the aggregated information corresponds to an anomaly with respect to usage of the network and determining, when the aggregated information corresponds to the anomaly, whether the anomaly meets a threshold based on a type of anomaly and a number of user devices affected by the anomaly. The method may further include identifying, when the aggregated information corresponds to the anomaly, user devices in an area corresponding to the anomaly, generating a notification in response to determining that the aggregated information corresponds to the anomaly and transmitting the notification to the identified user devices in the area corresponding to the anomaly.
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Patent Agency Ranking
公开(公告)号：US11647117B2
公开(公告)日：2023-05-09
申请号：US17401372
申请日：2021-08-13
Applicant: Verizon Patent and Licensing Inc.
Inventor： Saivivek T. Thiyagarajan , Shoma Chakravarty , Sankar Shanmugam , Srinivasa Kaniganti , Madhu Talupur , Sathiyamoorthy Dhanapal , Amit Mahajan , Nitin Ahuja , Amar Nageswaram
CPC classification number: H04M3/5191 , H04L51/02 , H04M3/5175
Abstract: A method, device, and computer-readable medium provide for receiving, via a chatbot access channel, a chat message from a user device associated with a customer chat session; determining that the chat message includes a customer intent that corresponds to a chat flow for the customer chat session; generating one or more suggested response messages based on the chat message, wherein at least one of the one or more suggested response messages includes a previously stored chat message response corresponding to the customer intent and approved by a service agent; presenting, via a display, a transcript of a messaging sequence for the customer chat session concurrently with a user interface that enables the service agent to perform an action with respect to the one or more suggested response messages; and sending, via the chatbot access channel, a selected one of the one or more suggested response messages to the user device.
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公开(公告)号：US20210297890A1
公开(公告)日：2021-09-23
申请号：US16821339
申请日：2020-03-17
Applicant: Verizon Patent and Licensing Inc.
Abstract: A system described herein may provide for decoupling user interfaces from backend input processing systems by receiving user input, identifying a journey state based on the received user input, identifying a set of templates based on the identified journey state, selecting a particular template from the set of templates based on a channel via which the user input was received (and/or one or more other factors), populating the template based on information associated with a User Equipment (“UE”) or user from which the input was received, and providing a journey page (e.g., based on the populated template) in response to the received user input.
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公开(公告)号：US11381586B2
公开(公告)日：2022-07-05
申请号：US16689476
申请日：2019-11-20
Applicant: Verizon Patent and Licensing Inc.
Inventor： Shoma Chakravarty , Manah M. Khalil
IPC: G06F21/00 , H04L9/40 , H04L67/306 , H04W72/04 , H04W24/08 , H04W12/121
Abstract: A method may include monitoring calls and/or traffic on a network and identifying behavior associated with each of a plurality of user devices with respect to activity on the network. The method may also include aggregating information about the behavior associated with the user devices, determining whether the aggregated information corresponds to an anomaly with respect to usage of the network and determining, when the aggregated information corresponds to the anomaly, whether the anomaly meets a threshold based on a type of anomaly and a number of user devices affected by the anomaly. The method may further include identifying, when the aggregated information corresponds to the anomaly, user devices in an area corresponding to the anomaly, generating a notification in response to determining that the aggregated information corresponds to the anomaly and transmitting the notification to the identified user devices in the area corresponding to the anomaly.
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公开(公告)号：US20210377391A1
公开(公告)日：2021-12-02
申请号：US17401372
申请日：2021-08-13
Applicant: Verizon Patent and Licensing Inc.
Inventor： Saivivek T. Thiyagarajan , Shoma Chakravarty , Sankar Shanmugam , Srinivasa Kaniganti , Madhu Talupur , Sathiyamoorthy Dhanapal , Amit Mahajan , Nitin Ahuja , Amar Nageswaram
Abstract: A method, device, and computer-readable medium provide for receiving, via a chatbot access channel, a chat message from a user device associated with a customer chat session; determining that the chat message includes a customer intent that corresponds to a chat flow for the customer chat session; generating one or more suggested response messages based on the chat message, wherein at least one of the one or more suggested response messages includes a previously stored chat message response corresponding to the customer intent and approved by a service agent; presenting, via a display, a transcript of a messaging sequence for the customer chat session concurrently with a user interface that enables the service agent to perform an action with respect to the one or more suggested response messages; and sending, via the chatbot access channel, a selected one of the one or more suggested response messages to the user device.
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公开(公告)号：US20210152584A1
公开(公告)日：2021-05-20
申请号：US16689476
申请日：2019-11-20
Applicant: Verizon Patent and Licensing Inc.
Inventor： Shoma Chakravarty , Manah M. Khalil
Abstract: A method may include monitoring calls and/or traffic on a network and identifying behavior associated with each of a plurality of user devices with respect to activity on the network. The method may also include aggregating information about the behavior associated with the user devices, determining whether the aggregated information corresponds to an anomaly with respect to usage of the network and determining, when the aggregated information corresponds to the anomaly, whether the anomaly meets a threshold based on a type of anomaly and a number of user devices affected by the anomaly. The method may further include identifying, when the aggregated information corresponds to the anomaly, user devices in an area corresponding to the anomaly, generating a notification in response to determining that the aggregated information corresponds to the anomaly and transmitting the notification to the identified user devices in the area corresponding to the anomaly.
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