公开(公告)号：US20210195018A1

公开(公告)日：2021-06-24

申请号：US17140477

申请日：2021-01-04

Applicant: Verint Americas Inc.

Inventor： James DelloStritto ,  Joshua Tindal Gray ,  Ryan Thomas Schneider ,  Wade Walker Ezell ,  Ajay Pandit

IPC: H04M3/22 ,  H04M3/42 ,  H04M3/51 ,  H04M3/523

Abstract: An architecture for assessing and identifying fraudulent contact with client contact systems, such as IVR, includes threshold and machine learning scoring and filtering of calls based on these criteria. The criteria may include behavioral, situational and reputational scoring.

公开(公告)号：US12126761B2

公开(公告)日：2024-10-22

申请号：US17588648

申请日：2022-01-31

Applicant: Verint Americas Inc.

Inventor： James DelloStritto ,  Joshua Tindal Gray ,  Ryan Thomas Schneider ,  Wade Walker Ezell ,  Ajay Pandit

IPC: H04M3/22 ,  H04M3/42 ,  H04M3/51 ,  H04M3/523

CPC classification number: H04M3/2281 ,  H04M3/42068 ,  H04M3/5191 ,  H04M3/5232

Abstract: An architecture for assessing and identifying fraudulent contact with client contact systems, such as IVR, includes threshold and machine learning scoring and filtering of calls based on these criteria. The criteria may include behavioral, situational and reputational scoring.

公开(公告)号：US20220232122A1

公开(公告)日：2022-07-21

申请号：US17588648

申请日：2022-01-31

Applicant: Verint Americas Inc.

Inventor： James DelloStritto ,  Joshua Tindal Gray ,  Ryan Thomas Schneider ,  Wade Walker Ezell ,  Ajay Pandit

IPC: H04M3/22 ,  H04M3/42 ,  H04M3/51 ,  H04M3/523

Abstract: An architecture for assessing and identifying fraudulent contact with client contact systems, such as IVR, includes threshold and machine learning scoring and filtering of calls based on these criteria. The criteria may include behavioral, situational and reputational scoring.

公开(公告)号：US11240372B2

公开(公告)日：2022-02-01

申请号：US17140477

申请日：2021-01-04

Applicant: Verint Americas Inc.

Inventor： James DelloStritto ,  Joshua Tindal Gray ,  Ryan Thomas Schneider ,  Wade Walker Ezell ,  Ajay Pandit

IPC: H04M3/22 ,  H04M3/42 ,  H04M3/51 ,  H04M3/523

Abstract: An architecture for assessing and identifying fraudulent contact with client contact systems, such as IVR, includes threshold and machine learning scoring and filtering of calls based on these criteria. The criteria may include behavioral, situational and reputational scoring.

公开(公告)号：US10887452B2

公开(公告)日：2021-01-05

申请号：US16661593

申请日：2019-10-23

Applicant: Verint Americas Inc.

Inventor： James DelloStritto ,  Joshua Tindal Gray ,  Ryan Thomas Schneider ,  Wade Walker Ezell ,  Ajay Pandit

IPC: H04M3/22 ,  H04M3/42 ,  H04M3/51 ,  H04M3/523

Abstract: An architecture for assessing and identifying fraudulent contact with client contact systems, such as IVR, includes threshold and machine learning scoring and filtering of calls based on these criteria. The criteria may include behavioral, situational and reputational scoring.