公开(公告)号：US20130279680A1

公开(公告)日：2013-10-24

申请号：US13919881

申请日：2013-06-17

Applicant: VERIZON DATA SERVICES LLC

Inventor： Ashutosh K SUREKA ,  Craig L REDING ,  Shuchi R PATEL ,  Alin L D'SILVA ,  Paula A DROMLEWICZ ,  Sathish SUBRAMANIAN

IPC: H04M3/56

CPC classification number: H04M3/563 ,  H04L12/1822 ,  H04L12/189 ,  H04L51/04 ,  H04M1/247 ,  H04M3/42195 ,  H04M3/42382 ,  H04M3/432 ,  H04M3/436 ,  H04M3/51 ,  H04M3/5166 ,  H04M3/5322 ,  H04M3/567 ,  H04M7/0024 ,  H04M7/0045 ,  H04M2203/2005 ,  H04M2203/2016 ,  H04M2203/4536 ,  H04M2203/5009 ,  H04M2203/5018 ,  H04M2203/5027 ,  H04M2203/651 ,  H04M2207/12 ,  H04M2207/203 ,  H04M2250/62

Abstract: An interactive assistant for managing telephone communications and services is disclosed. In one of many possible method embodiments, a chat interface is provided to a device associated with an intended recipient of an incoming voice call. A chat message from the intended recipient is received through the chat interface. The chat message is presented to a calling party associated with the incoming call prior to a disposition of the call being determined. In other embodiments, an interface provides controls for individually managing calls on a conference call, without affecting other calls on the conference call.

Abstract translation: 公开了一种用于管理电话通信和服务的交互式助理。 在许多可能的方法实施例之一中，将聊天界面提供给与输入语音呼叫的预期接收者相关联的设备。 来自预期接收者的聊天消息通过聊天界面被接收。 在正在确定的呼叫的处理之前，聊天消息被呈现给与呼入呼叫相关联的呼叫方。 在其他实施例中，接口提供用于单独管理电话会议呼叫的控制，而不影响电话会议上的其它呼叫。