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    ENABLING AN OPERATOR TO RESOLVE AN ISSUE ASSOCIATED WITH A 5G WIRELESS TELECOMMUNICATION NETWORK USING AR GLASSES
    1.
    发明公开
    ENABLING AN OPERATOR TO RESOLVE AN ISSUE ASSOCIATED WITH A 5G WIRELESS TELECOMMUNICATION NETWORK USING AR GLASSES 审中-公开

    公开(公告)号：US20230403191A1

    公开(公告)日：2023-12-14

    申请号：US17838013

    申请日：2022-06-10

    申请人： T-Mobile USA, Inc.

    发明人： Phi Nguyen ,  Kevin Lau

    IPC分类号： H04L41/0604 ,  H04L65/403 ,  H04W24/04

    CPC分类号： H04L41/0609 ,  H04W24/04 ,  H04L41/0627 ,  H04L65/403

    摘要： The system receives an indication of an issue associated with a wireless telecommunication network and an indication of an operator capable of resolving the issue. The system sends a notification to an AR/VR device associated with the operator. The notification indicates the issue and prompts the operator to join a virtual collaboration room. The system receives a request to join the virtual collaboration room from the operator based on a gesture or a voice command detected by the AR/VR device. The system creates the virtual collaboration room, via a 5G wireless telecommunication network, including a screen shared among multiple operators. The system records operations performed in the virtual collaboration room until a resolution to the issue has been determined.

    Anti-theft recovery tool
    2.
    发明授权
    Anti-theft recovery tool 有权

    公开(公告)号：US11593532B2

    公开(公告)日：2023-02-28

    申请号：US17170747

    申请日：2021-02-08

    申请人： T-Mobile USA, Inc.

    发明人： Senthil Kumar Mulluppadi Velusamy ,  Kevin Lau

    IPC分类号： G06F21/88 ,  H04L9/40 ,  H04W4/12 ,  H04W12/126 ,  H04W12/10

    摘要： An anti-theft protection disablement solution is provided to authorized users and authorized customer service representatives. An anti-theft protection disablement request message from a recovery application on a user device may be received via a cloud messaging service or a binary messaging service. In turn, an anti-theft protection disablement message may be transmitted to the user device via the cloud messaging service or the binary messaging service when the anti-theft protection disablement request message is authenticated. The anti-theft protection disablement message may disable an anti-theft protection function on the user device that calls for an input of an anti-theft protection authentication credential for a factory reset of the user device.

    Flow based dynamic time-out
    3.
    发明授权
    Flow based dynamic time-out 有权

    公开(公告)号：US11050639B2

    公开(公告)日：2021-06-29

    申请号：US16222369

    申请日：2018-12-17

    申请人： T-Mobile USA, Inc.

    发明人： Kevin Lau

    IPC分类号： H04L12/24 ,  H04L12/841

    摘要： Described herein are a system and techniques for increasing efficiency of communications and quality of a user's experience by implementing dynamic time-out intervals. When a service slows due to demand, malfunction on the server side, or local constraints near the client such as local wireless network connectivity, a client-side time-out interval can be dynamically increased so that clients are less likely to depart before receiving requested services. A server that cannot provide requested services can indicate that a client-side time-out interval should be zero so that clients do not wait on a request that will not be fulfilled. A server seeing service requests but few completions or satisfied service requests can indicate different time-out intervals to different clients, observe which intervals have higher completion success rates and then indicate revised time-out intervals accordingly.

    Load balancing and data prioritization system
    4.
    发明授权
    Load balancing and data prioritization system 有权

    公开(公告)号：US10834181B2

    公开(公告)日：2020-11-10

    申请号：US15943659

    申请日：2018-04-02

    申请人： T-Mobile USA, Inc.

    发明人： Kevin Lau ,  Timothy Shelton

    IPC分类号： H04L29/08 ,  H04L12/26 ,  H04L12/721 ,  H04L12/751

    摘要： The present disclosure describes techniques for monitoring telemetry data that relates to processing of client data on one or more data cluster(s) and dynamically re-routing client data to another data cluster for processing, based on an analysis of the telemetry data. Particularly, a Load Balancing and Data Prioritization (LB-DP) system is described that can monitor telemetry data associated with processing client data, and further generate a cluster-telemetry metric for each data cluster that quantifies whether a user experience on a client device is likely to be influenced by a data latency (I.e. delay) in processing client data. In some examples, the LB-DP System may prioritize processing some instances of client data over others, based on client profile data that prioritizes some clients over others. In other examples, the LB-DP system may selectively schedule a later time interval for processing of an instance of client data.

    Contextual Quality of User Experience Analysis Using Equipment Dynamics
    5.
    发明申请
    Contextual Quality of User Experience Analysis Using Equipment Dynamics 审中-公开

    公开(公告)号：US20200267588A1

    公开(公告)日：2020-08-20

    申请号：US16869257

    申请日：2020-05-07

    申请人： T-Mobile USA, Inc.

    发明人： Kevin Lau ,  Jie Hui ,  Jong Sung Yoon

    IPC分类号： H04W24/10 ,  H04L12/24 ,  H04W4/02 ,  H04L12/26 ,  H04B17/318

    摘要： The techniques described herein involve determining a context-based Quality of Experience based upon client device Quality of Experience diagnostic files in combination with client device equipment dynamics. Client device Quality of Experience (QoE) diagnostic files may indicate a reduced QoE at a client device, such as reduced signal strength or an increased number of dropped packets. User behavior during a reduced QoE event may be reflected as equipment dynamics, which may be included in equipment dynamics files. A service provider may receive information from the client device and may analyze the information to determine, with an increased confidence level, that the user device experiences a reduced QoE. Network resources may be allocated in response to the reduced QoE determination, thereby increasing a functioning of the computing network and an associated device's Quality of Experience.

    CUSTOMER SERVICE REPRESENTATIVE DASHBOARD APPLICATION
    6.
    发明申请
    CUSTOMER SERVICE REPRESENTATIVE DASHBOARD APPLICATION 审中-公开

    公开(公告)号：US20200226615A1

    公开(公告)日：2020-07-16

    申请号：US16742736

    申请日：2020-01-14

    申请人： T-Mobile USA, Inc.

    发明人： Tanmaya Gaur ,  Kevin Lau ,  Valeri Reeves ,  Shashank Reddy Anugu ,  Sreenivasulu Thimmanapalli ,  Gregory Wright

    IPC分类号： G06Q30/00 ,  G06F9/54 ,  G06F3/0482

    摘要： A micro-application framework includes instantiating, on a client computer, a user interface configured with a hosting application operable to execute one or more micro-applications. During runtime of the user interface, a request for a CRM function is received. A request is sent for a micro-application that corresponds to the requested CRM function. The user interface receives from a server hosting the micro-application a data package that includes the micro-application corresponding to the requested CRM function. The executable code in the data package is executed in the hosting application via the execution environment. One or more interactive areas are rendered that are configured to display information pertaining to the requested CRM function.

    SMART ADDRESS BOOK SERVICE
    7.
    发明申请
    SMART ADDRESS BOOK SERVICE 有权

    公开(公告)号：US20200162600A1

    公开(公告)日：2020-05-21

    申请号：US16194796

    申请日：2018-11-19

    申请人： T-Mobile USA, Inc.

    发明人： Kevin Lau ,  Senthil Kumar Mulluppadi Velusamy

    IPC分类号： H04M1/725 ,  H04M1/2745 ,  H04M1/57 ,  H04W4/024 ,  H04W4/20

    摘要： A smart address book service configured to provide contextual information from a user's address book or contacts database so that when a user enters information into a device such as a smart phone, the service can correlate information from the contacts database with the user's entered information, look at additional context of what the user is doing/has done, and provide action options for the user to select. Thus, the service can discern what the user is likely trying to achieve based on contextual information provided by or through the smart phone, and pull corresponding data from the user's contacts database (on the user's equipment, e.g., smart phone, and/or from an address book associated with the user and stored on servers of the user's telecommunications service provider) as well as from the Internet to provide information necessary for the user to achieve the objective.

    Smart address book service
    8.
    发明授权
    Smart address book service 有权

    公开(公告)号：US10645209B1

    公开(公告)日：2020-05-05

    申请号：US16194796

    申请日：2018-11-19

    申请人： T-Mobile USA, Inc.

    发明人： Kevin Lau ,  Senthil Kumar Mulluppadi Velusamy

    IPC分类号： H04M1/725 ,  H04M1/57 ,  H04W4/024 ,  H04W4/20 ,  H04M1/2757 ,  H04M1/27453

    摘要： A smart address book service configured to provide contextual information from a user's address book or contacts database so that when a user enters information into a device such as a smart phone, the service can correlate information from the contacts database with the user's entered information, look at additional context of what the user is doing/has done, and provide action options for the user to select. Thus, the service can discern what the user is likely trying to achieve based on contextual information provided by or through the smart phone, and pull corresponding data from the user's contacts database (on the user's equipment, e.g., smart phone, and/or from an address book associated with the user and stored on servers of the user's telecommunications service provider) as well as from the Internet to provide information necessary for the user to achieve the objective.