公开(公告)号：US20250045075A1

公开(公告)日：2025-02-06

申请号：US18921826

申请日：2024-10-21

Applicant: State Farm Mutual Automobile Insurance Company

Inventor： Amber Wyatt ,  Hannah Matlock ,  Manuela Holt ,  Joe Peebles ,  Donald Joseph Yuhas ,  Ginny Maxson ,  Benjamin Shienvold ,  Whitney Street ,  Kathleen Haeker ,  Melissa Campbell ,  Damon Webb ,  Jason Beckman ,  Joshua Robert Brown ,  Ana Williams

IPC: G06F9/451 ,  G06F3/0482 ,  G06F16/23 ,  G10L15/26 ,  H04L65/1069

Abstract: Techniques described herein relate to analyzing data systems to detect data deficiencies and generating user interfaces for performing user communication sessions to resolve the data deficiencies. A data system may include components and implement operations to analyze a related set of data to determine when to initiate a communication session with a user to resolve a data deficiency. The data system also may be configured to generate user interfaces customized based on particular users and/or particular associates to allow the associate to interact with the user to resolve the data deficiency. The data system also may determine when to record the communication session, store and/or transcribe the communication session, and/or associate the stored communication session records with the corresponding data in the data system.

公开(公告)号：US20220398110A1

公开(公告)日：2022-12-15

申请号：US17838908

申请日：2022-06-13

Applicant: State Farm Mutual Automobile Insurance Company

Inventor： Amber Wyatt ,  Hannah Matlock ,  Manuela Holt ,  Joe Peebles ,  Donald Joseph Yuhas ,  Ginny Maxson ,  Benjamin Shienvold ,  Whitney Street ,  Kathleen Haeker ,  Melissa Campbell ,  Damon Webb ,  Jason Beckman ,  Joshua Robert Brown ,  Ana Milicevic

IPC: G06F9/451 ,  H04L65/1069 ,  G06F3/0482 ,  G10L15/26 ,  G06F16/23

Abstract: Techniques described herein relate to analyzing data systems to detect data deficiencies and generating user interfaces for performing user communication sessions to resolve the data deficiencies. A data system may include components and implement operations to analyze a related set of data to determine when to initiate a communication session with a user to resolve a data deficiency. The data system also may be configured to generate user interfaces customized based on particular users and/or particular associates to allow the associate to interact with the user to resolve the data deficiency. The data system also may determine when to record the communication session, store and/or transcribe the communication session, and/or associate the stored communication session records with the corresponding data in the data system.

公开(公告)号：US12210938B1

公开(公告)日：2025-01-28

申请号：US16993826

申请日：2020-08-14

Applicant: State Farm Mutual Automobile Insurance Company

Inventor： Michael Shawn Jacob ,  Manali B Desai ,  Joshua Robert Brown ,  Oscar Allan Arulfo ,  Leah Nicole Garcia

IPC: G06N20/00 ,  G06F16/22 ,  G06F16/2458

Abstract: This disclosure provides systems for generating customized datasets. An example dataset generator mines contacts from multiple members of an enterprise, applies a pattern recognition process to determine attributes of the contacts aligned with objectives of the enterprise, stores the contacts and associated attributes in a relational data structure, and through a machine learning process, generates a customized contact dataset of the contacts with attributes relevant to a user request, an event, or a notification received. The example dataset generator may also generate an action steps dataset for the user. The dataset generator may aggregate contacts from calls, chats, emails, SMS messages, and video feeds of an enterprise, apply a pattern recognition process to determine attributes of the contacts, and through a machine learning process, partition and distribute the contacts and associated action steps on respective dashboards of multiple customer service representatives of the enterprise.

公开(公告)号：US12124862B2

公开(公告)日：2024-10-22

申请号：US17838908

申请日：2022-06-13

Applicant: State Farm Mutual Automobile Insurance Company

Inventor： Amber Wyatt ,  Hannah Matlock ,  Manuela Holt ,  Joe Peebles ,  Donald Joseph Yuhas ,  Ginny Maxson ,  Benjamin Shienvold ,  Whitney Street ,  Kathleen Haeker ,  Melissa Campbell ,  Damon Webb ,  Jason Beckman ,  Joshua Robert Brown ,  Ana Milicevic

IPC: G06F9/451 ,  G06F3/0482 ,  G06F16/23 ,  G10L15/26 ,  H04L65/1069

CPC classification number: G06F9/451 ,  G06F3/0482 ,  G06F16/2365 ,  G10L15/26 ,  H04L65/1069

Abstract: Techniques described herein relate to analyzing data systems to detect data deficiencies and generating user interfaces for performing user communication sessions to resolve the data deficiencies. A data system may include components and implement operations to analyze a related set of data to determine when to initiate a communication session with a user to resolve a data deficiency. The data system also may be configured to generate user interfaces customized based on particular users and/or particular associates to allow the associate to interact with the user to resolve the data deficiency. The data system also may determine when to record the communication session, store and/or transcribe the communication session, and/or associate the stored communication session records with the corresponding data in the data system.