公开(公告)号：US12124862B2

公开(公告)日：2024-10-22

申请号：US17838908

申请日：2022-06-13

Applicant: State Farm Mutual Automobile Insurance Company

Inventor： Amber Wyatt ,  Hannah Matlock ,  Manuela Holt ,  Joe Peebles ,  Donald Joseph Yuhas ,  Ginny Maxson ,  Benjamin Shienvold ,  Whitney Street ,  Kathleen Haeker ,  Melissa Campbell ,  Damon Webb ,  Jason Beckman ,  Joshua Robert Brown ,  Ana Milicevic

IPC: G06F9/451 ,  G06F3/0482 ,  G06F16/23 ,  G10L15/26 ,  H04L65/1069

CPC classification number: G06F9/451 ,  G06F3/0482 ,  G06F16/2365 ,  G10L15/26 ,  H04L65/1069

Abstract: Techniques described herein relate to analyzing data systems to detect data deficiencies and generating user interfaces for performing user communication sessions to resolve the data deficiencies. A data system may include components and implement operations to analyze a related set of data to determine when to initiate a communication session with a user to resolve a data deficiency. The data system also may be configured to generate user interfaces customized based on particular users and/or particular associates to allow the associate to interact with the user to resolve the data deficiency. The data system also may determine when to record the communication session, store and/or transcribe the communication session, and/or associate the stored communication session records with the corresponding data in the data system.

公开(公告)号：US20250045075A1

公开(公告)日：2025-02-06

申请号：US18921826

申请日：2024-10-21

Applicant: State Farm Mutual Automobile Insurance Company

Inventor： Amber Wyatt ,  Hannah Matlock ,  Manuela Holt ,  Joe Peebles ,  Donald Joseph Yuhas ,  Ginny Maxson ,  Benjamin Shienvold ,  Whitney Street ,  Kathleen Haeker ,  Melissa Campbell ,  Damon Webb ,  Jason Beckman ,  Joshua Robert Brown ,  Ana Williams

IPC: G06F9/451 ,  G06F3/0482 ,  G06F16/23 ,  G10L15/26 ,  H04L65/1069

Abstract: Techniques described herein relate to analyzing data systems to detect data deficiencies and generating user interfaces for performing user communication sessions to resolve the data deficiencies. A data system may include components and implement operations to analyze a related set of data to determine when to initiate a communication session with a user to resolve a data deficiency. The data system also may be configured to generate user interfaces customized based on particular users and/or particular associates to allow the associate to interact with the user to resolve the data deficiency. The data system also may determine when to record the communication session, store and/or transcribe the communication session, and/or associate the stored communication session records with the corresponding data in the data system.

公开(公告)号：US20220398110A1

公开(公告)日：2022-12-15

申请号：US17838908

申请日：2022-06-13

Applicant: State Farm Mutual Automobile Insurance Company

Inventor： Amber Wyatt ,  Hannah Matlock ,  Manuela Holt ,  Joe Peebles ,  Donald Joseph Yuhas ,  Ginny Maxson ,  Benjamin Shienvold ,  Whitney Street ,  Kathleen Haeker ,  Melissa Campbell ,  Damon Webb ,  Jason Beckman ,  Joshua Robert Brown ,  Ana Milicevic

IPC: G06F9/451 ,  H04L65/1069 ,  G06F3/0482 ,  G10L15/26 ,  G06F16/23

Abstract: Techniques described herein relate to analyzing data systems to detect data deficiencies and generating user interfaces for performing user communication sessions to resolve the data deficiencies. A data system may include components and implement operations to analyze a related set of data to determine when to initiate a communication session with a user to resolve a data deficiency. The data system also may be configured to generate user interfaces customized based on particular users and/or particular associates to allow the associate to interact with the user to resolve the data deficiency. The data system also may determine when to record the communication session, store and/or transcribe the communication session, and/or associate the stored communication session records with the corresponding data in the data system.