公开(公告)号：US11322139B2

公开(公告)日：2022-05-03

申请号：US16428039

申请日：2019-05-31

申请人： Sorenson IP Holdings, LLC

发明人： Michael Jones ,  Jeff Smith ,  Adam Montero

IPC分类号： G10L15/22 ,  G06F3/0484 ,  G16H80/00 ,  H04M3/42 ,  G10L15/18 ,  G10L15/26 ,  G06F40/30 ,  G06F40/211 ,  G06F40/289

摘要： According to one or more embodiments of the present disclosure, operations regarding providing indications with respect to questions of a communication session may include obtaining transcript data. The transcript data may include a transcription of audio of the communication session. The operations may further include obtaining multiple questions determined to be asked during the communication session. The operations may further include determining, based on an analysis of the transcript data during the communication session, which of the questions have been asked during the communication session. In addition, the operations may include causing, during the communication session, the device involved in the communication session to indicate which of the questions have been asked.

公开(公告)号：US20190333518A1

公开(公告)日：2019-10-31

申请号：US16428039

申请日：2019-05-31

申请人： Sorenson IP Holdings, LLC

发明人： Michael Jones ,  Jeff Smith ,  Adam Montero

IPC分类号： G10L15/26 ,  G16H80/00 ,  G06F3/0484 ,  G10L15/22

摘要： According to one or more embodiments of the present disclosure, operations regarding providing indications with respect to questions of a communication session may include obtaining transcript data. The transcript data may include a transcription of audio of the communication session. The operations may further include obtaining multiple questions determined to be asked during the communication session. The operations may further include determining, based on an analysis of the transcript data during the communication session, which of the questions have been asked during the communication session. In addition, the operations may include causing, during the communication session, the device involved in the communication session to indicate which of the questions have been asked.

公开(公告)号：US10360912B1

公开(公告)日：2019-07-23

申请号：US15967298

申请日：2018-04-30

申请人： Sorenson IP Holdings, LLC

发明人： Michael Jones ,  Jeff Smith ,  Adam Montero

IPC分类号： G10L15/26 ,  G10L15/22 ,  G06F3/0484 ,  G16H80/00 ,  H04M3/42 ,  G10L15/18 ,  G06F17/27

摘要： According to one or more embodiments of the present disclosure, operations regarding providing indications with respect to questions of a communication session may include obtaining transcript data. The transcript data may include a transcription of audio of the communication session. The operations may further include obtaining multiple questions determined to be asked during the communication session. The operations may further include determining, based on an analysis of the transcript data during the communication session, which of the questions have been asked during the communication session. In addition, the operations may include causing, during the communication session, the device involved in the communication session to indicate which of the questions have been asked.