公开(公告)号：US20150317741A1

公开(公告)日：2015-11-05

申请号：US14266235

申请日：2014-04-30

Applicant: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY

Inventor： Stephanie Muxfeld ,  Alexis Danielle Cates ,  John M. Dillard ,  Robert John Fatima ,  Richard Douglas Kitchen ,  Shana K. Jevne ,  Swati Pani ,  Timothy Patrick Romer ,  Surendra Karnatapu ,  Amanda Surprenant

IPC: G06Q40/08

CPC classification number: G06Q40/08

Abstract: An automated insurance claim monitoring system includes an OCS that receives data relating to a claim filed by a customer, automatically generates claim events based on the received data, and makes the claim events available to a device where the customer can view the events. The OCS may thus be used to provide a comprehensive review of all recent events relating to the processing of a claim, enabling a customer to use the device for obtaining the overall status of the claim as the claim is processed.

Abstract translation: 自动保险索赔监控系统包括接收与客户提出的索赔相关的数据的OCS，根据接收的数据自动生成索赔事件，并使索赔事件可用于客户可以查看事件的设备。 因此，OCS可以用于提供关于处理权利要求的所有最近事件的全面审查，使得客户能够在处理权利要求时使用该装置来获得权利要求的总体状态。

公开(公告)号：US10311407B1

公开(公告)日：2019-06-04

申请号：US14528899

申请日：2014-10-30

Applicant: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY

Inventor： John M. Dillard ,  William Richard Simonovich, II ,  John Jenkins ,  Chadd Eugene Grove ,  Kimberly J. Timmons ,  Christy L. Conn ,  Kannan Balakrishnan

IPC: G06Q40/00 ,  G06Q10/10 ,  H04L12/761 ,  H04L29/08 ,  G06F16/00

Abstract: A method includes receiving an indication that a communication is to be sent from the first party to a second party, and, for the communication from the first party to the second party, generating a code that encodes an indication of a communication routing between the first party and the second party. The computer-implemented method further includes embedding the code into the communication such that the code is sent with the communication from the first party to the second party, receiving a response to the communication, wherein the response to the communication includes the embedded code, and decoding the embedded code to determine the communication routing between the first party and the second party. Still further, the computer-implemented method includes causing the response to the communication to be routed to the first party based on the determined communication routing.

公开(公告)号：US20150039522A1

公开(公告)日：2015-02-05

申请号：US13955823

申请日：2013-07-31

Applicant: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY

Inventor： John M. Dillard ,  Swati Pani ,  Dustin Nunamaker ,  Surendra Karnatapu ,  Shana K. Jevne ,  Stephanie Muxfeld ,  Jeffrey T. Graham ,  Tom Dulee ,  Nireesh Thiruveedula

IPC: G06Q10/00

CPC classification number: G06Q10/20

Abstract: An instrument for compiling and monitoring a status of a vehicle repair process, wherein service repair personnel are able to modify the status of the vehicle repair process and a user is allowed to conveniently view the status of the vehicle repair process.

Abstract translation: 一种用于编辑和监视车辆维修过程的状态的工具，其中服务维修人员能够修改车辆修理过程的状态，并且允许用户方便地查看车辆修理过程的状态。