公开(公告)号：US10311407B1

公开(公告)日：2019-06-04

申请号：US14528899

申请日：2014-10-30

Applicant: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY

Inventor： John M. Dillard ,  William Richard Simonovich, II ,  John Jenkins ,  Chadd Eugene Grove ,  Kimberly J. Timmons ,  Christy L. Conn ,  Kannan Balakrishnan

IPC: G06Q40/00 ,  G06Q10/10 ,  H04L12/761 ,  H04L29/08 ,  G06F16/00

Abstract: A method includes receiving an indication that a communication is to be sent from the first party to a second party, and, for the communication from the first party to the second party, generating a code that encodes an indication of a communication routing between the first party and the second party. The computer-implemented method further includes embedding the code into the communication such that the code is sent with the communication from the first party to the second party, receiving a response to the communication, wherein the response to the communication includes the embedded code, and decoding the embedded code to determine the communication routing between the first party and the second party. Still further, the computer-implemented method includes causing the response to the communication to be routed to the first party based on the determined communication routing.