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    Methods and systems for providing seamless customer experience transactions
    2.
    发明授权
    Methods and systems for providing seamless customer experience transactions 有权

    公开(公告)号：US11361384B1

    公开(公告)日：2022-06-14

    申请号：US16411555

    申请日：2019-05-14

    Applicant: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY

    Inventor： John Westhues ,  Leann Dionesotes ,  David Ruby ,  John Dillard

    IPC: G06Q40/08 ,  G06Q30/00

    Abstract: Systems and methods are disclosed with respect to providing seamless customer experience transactions, in particular, linking disparate systems to facilitate a lower friction customer experience. An exemplary embodiment includes receiving recorded data from one or more connected devices at a geographic location; analyzing the recorded data, wherein analyzing the recorded data includes determining that an collision has occurred involving one or more vehicles; generating a transaction including the data indicative of the collision based upon the analysis; and transmitting the transaction to at least one other participant in the distributed ledger network.

    METHODS AND SYSTEMS FOR INJURY SEGMENT DETERMINATION
    4.
    发明申请
    METHODS AND SYSTEMS FOR INJURY SEGMENT DETERMINATION 有权

    公开(公告)号：US20210027387A1

    公开(公告)日：2021-01-28

    申请号：US16949099

    申请日：2020-10-13

    Applicant: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY

    Inventor： John Westhues ,  Leann Dionesotes ,  David Ruby ,  John Dillard

    IPC: G06Q40/08 ,  G06N20/00 ,  G07C5/08

    Abstract: A method of determining an injury segment includes training a machine learning model, receiving a loss report, analyzing the loss report using the trained model to determine a severity of an injury, determining, based on the severity of the injury, an injury segment, and storing, via a processor, an indication of the injury segment. A computer system includes a processor configured to train a machine learning model, receive a loss report, analyze the loss report using the trained model to determine the severity of an injury, determine an injury segment, and store an indication of the injury segment. A non-transitory computer readable medium containing program instructions that when executed cause a computer to train a machine learning model, receive a loss report, analyze the loss report using the trained model to determine the severity of an injury, determine an injury segment, and store an indication of the injury segment.

    SMART ESTIMATICS METHODS AND SYSTEMS
    5.
    发明申请
    SMART ESTIMATICS METHODS AND SYSTEMS 有权

    公开(公告)号：US20250095078A1

    公开(公告)日：2025-03-20

    申请号：US18962872

    申请日：2024-11-27

    Applicant: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY

    Inventor： John Westhues ,  Leann Dionesotes ,  David Ruby ,  John Dillard

    IPC: G06Q40/08 ,  G06N20/00 ,  G06Q30/0645

    Abstract: A method for providing smart auto rental estimatics to a user includes: training a machine learning model including a plurality of training parameters; receiving an auto loss report; extracting machine learning parameters from the auto loss report; analyzing, using the machine learning model, the machine learning parameters and volume data to determine at least one of (i) a loss time to repair and (ii) a loss cost to repair, the volume data corresponding to real-time information pertaining to claim volume and/or shop volume, and the loss time to repair indicating a wait time the user is predicted to require a rental vehicle; and outputting, by the machine learning model, the at least one of (i) the loss time to repair and (ii) the loss cost to repair.

    Methods and systems for injury segment determination
    6.
    发明授权
    Methods and systems for injury segment determination 有权

    公开(公告)号：US12165211B2

    公开(公告)日：2024-12-10

    申请号：US17878810

    申请日：2022-08-01

    Applicant: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY

    Inventor： John Westhues ,  Leann Dionesotes ,  David Ruby ,  John Dillard

    IPC: G06Q40/08 ,  G06N20/00 ,  G07C5/08

    Abstract: A method of determining an injury segment includes receiving a loss report, analyzing the loss report using a trained model to determine a severity of an injury, determining, based on the severity of the injury, an injury segment, and storing, via a processor, an indication of the injury segment. A computer system includes a processor configured to receive a loss report, analyze the loss report using a trained model to determine the severity of an injury, determine an injury segment, and store an indication of the injury segment. A non-transitory computer readable medium containing program instructions that when executed cause a computer to receive a loss report, analyze the loss report using a trained model to determine the severity of an injury, determine an injury segment, and store an indication of the injury segment.

    METHODS AND SYSTEMS FOR INJURY SEGMENT DETERMINATION
    9.
    发明申请
    METHODS AND SYSTEMS FOR INJURY SEGMENT DETERMINATION 有权

    公开(公告)号：US20220366510A1

    公开(公告)日：2022-11-17

    申请号：US17878810

    申请日：2022-08-01

    Applicant: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY

    Inventor： John Westhues ,  Leann Dionesotes ,  David Ruby ,  John Dillard

    IPC: G06Q40/08 ,  G06N20/00 ,  G07C5/08

    Abstract: A method of determining an injury segment includes receiving a loss report, analyzing the loss report using a trained model to determine a severity of an injury, determining, based on the severity of the injury, an injury segment, and storing, via a processor, an indication of the injury segment. A computer system includes a processor configured to receive a loss report, analyze the loss report using a trained model to determine the severity of an injury, determine an injury segment, and store an indication of the injury segment. A non-transitory computer readable medium containing program instructions that when executed cause a computer to receive a loss report, analyze the loss report using a trained model to determine the severity of an injury, determine an injury segment, and store an indication of the injury segment.

    METHODS AND SYSTEMS FOR REACTING TO LOSS REPORTING DATA
    10.
    发明申请
    METHODS AND SYSTEMS FOR REACTING TO LOSS REPORTING DATA 有权

    公开(公告)号：US20210366048A1

    公开(公告)日：2021-11-25

    申请号：US16411630

    申请日：2019-05-14

    Applicant: STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY

    Inventor： John Westhues ,  Leann Dionesotes ,  David Ruby ,  John Dillard

    IPC: G06Q40/08 ,  G06N20/00 ,  G06Q10/00

    Abstract: A method for classifying total loss based on claim characteristics may include training a machine learning model using labeled data to classify a loss report, receiving a loss report associated with a policy, analyzing the loss report using the trained model to classify the loss report into a category, and storing an indication of total loss in association with the loss report when the category is a total loss category. A method for automating loss report taking may include receiving loss report data and telephony data from a user, correlating the user to a policy and a profile, determining a preferred language of the user and displaying a prepopulated loss report and a loss report word track in the preferred language of the user to a customer support user, wherein the prepopulated loss report and loss report word track are interpolated into predetermined locations in a loss report template.

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