公开(公告)号：US12047223B2

公开(公告)日：2024-07-23

申请号：US18071812

申请日：2022-11-30

Applicant: SAP SE

Inventor： Hristo Mitkov Popov ,  Radoslav Ivanov Dzhupanov ,  Jane Zhivkova Savova ,  Boyan Yosifov Tomov

IPC: H04L41/0631 ,  H04L41/0654 ,  H04L41/069

CPC classification number: H04L41/0631 ,  H04L41/0654 ,  H04L41/069

Abstract: The present disclosure relates to computer-implemented methods, software, and systems for data processing to monitor and trigger alerts based on identified technical issues at instances running in a cloud platform environment. Availability data for the cloud platform can be collected. Based on evaluation of the availability data, a determination that at least a portion of a set of services are experiencing issues can be made. A detailed check is triggered to collect data logs, metrics, and dependencies data for at least the portion of the set of services. An overall status of performance of the cloud platform based on obtained service status data from the detailed check can be determined. Based on analysis of the overall status of performance of the cloud platform, execution of causal engine logic to identify an issue at the cloud platform can be performed, and a notification for the issue can be provided.

公开(公告)号：US20240179044A1

公开(公告)日：2024-05-30

申请号：US18071812

申请日：2022-11-30

Applicant: SAP SE

Inventor： Hristo Mitkov Popov ,  Radoslav Ivanov Dzhupanov ,  Jane Zhivkova Savova ,  Boyan Yosifov Tomov

IPC: H04L41/0631 ,  H04L41/0654 ,  H04L41/069

CPC classification number: H04L41/0631 ,  H04L41/0654 ,  H04L41/069

Abstract: The present disclosure relates to computer-implemented methods, software, and systems for data processing to monitor and trigger alerts based on identified technical issues at instances running in a cloud platform environment. Availability data for the cloud platform can be collected. Based on evaluation of the availability data, a determination that at least a portion of a set of services are experiencing issues can be made. A detailed check is triggered to collect data logs, metrics, and dependencies data for at least the portion of the set of services. An overall status of performance of the cloud platform based on obtained service status data from the detailed check can be determined. Based on analysis of the overall status of performance of the cloud platform, execution of causal engine logic to identify an issue at the cloud platform can be performed, and a notification for the issue can be provided.

公开(公告)号：US11929867B1

公开(公告)日：2024-03-12

申请号：US18071825

申请日：2022-11-30

Applicant: SAP SE

Inventor： Hristo Mitkov Popov ,  Blagoy Mirchov Milanov ,  Georgi Yordanov Enchev

IPC: H04L41/0631 ,  H04L41/149 ,  H04L43/0876

CPC classification number: H04L41/0631 ,  H04L41/149 ,  H04L43/0876

Abstract: The present disclosure relates to computer-implemented methods, software, and systems for identifying trends in the behavior of execution of services in a cloud platform environment and support alert triggering for expected outages prior their occurrence. Metrics data for performance of the cloud platform is continuously obtained. Based on evaluation of the obtained metrics data, the performance of the cloud platform is tracked over time to identify a trend in a performance of a first service on the cloud platform. The identified trend in the performance is compared with a current performance rate of the first service. Based on an evaluated difference between the current performance rate and the identified trend, the difference is classified into an issue-reporting level associated with a prediction for an outage at the first service. A notification for the trend is reported.