公开(公告)号：US12047223B2

公开(公告)日：2024-07-23

申请号：US18071812

申请日：2022-11-30

Applicant: SAP SE

Inventor： Hristo Mitkov Popov ,  Radoslav Ivanov Dzhupanov ,  Jane Zhivkova Savova ,  Boyan Yosifov Tomov

IPC: H04L41/0631 ,  H04L41/0654 ,  H04L41/069

CPC classification number: H04L41/0631 ,  H04L41/0654 ,  H04L41/069

Abstract: The present disclosure relates to computer-implemented methods, software, and systems for data processing to monitor and trigger alerts based on identified technical issues at instances running in a cloud platform environment. Availability data for the cloud platform can be collected. Based on evaluation of the availability data, a determination that at least a portion of a set of services are experiencing issues can be made. A detailed check is triggered to collect data logs, metrics, and dependencies data for at least the portion of the set of services. An overall status of performance of the cloud platform based on obtained service status data from the detailed check can be determined. Based on analysis of the overall status of performance of the cloud platform, execution of causal engine logic to identify an issue at the cloud platform can be performed, and a notification for the issue can be provided.

公开(公告)号：US20240179044A1

公开(公告)日：2024-05-30

申请号：US18071812

申请日：2022-11-30

Applicant: SAP SE

Inventor： Hristo Mitkov Popov ,  Radoslav Ivanov Dzhupanov ,  Jane Zhivkova Savova ,  Boyan Yosifov Tomov

IPC: H04L41/0631 ,  H04L41/0654 ,  H04L41/069

CPC classification number: H04L41/0631 ,  H04L41/0654 ,  H04L41/069

Abstract: The present disclosure relates to computer-implemented methods, software, and systems for data processing to monitor and trigger alerts based on identified technical issues at instances running in a cloud platform environment. Availability data for the cloud platform can be collected. Based on evaluation of the availability data, a determination that at least a portion of a set of services are experiencing issues can be made. A detailed check is triggered to collect data logs, metrics, and dependencies data for at least the portion of the set of services. An overall status of performance of the cloud platform based on obtained service status data from the detailed check can be determined. Based on analysis of the overall status of performance of the cloud platform, execution of causal engine logic to identify an issue at the cloud platform can be performed, and a notification for the issue can be provided.