公开(公告)号：US20230032926A1

公开(公告)日：2023-02-02

申请号：US17389440

申请日：2021-07-30

Applicant: salesforce.com, inc.

Inventor： Samuel Louis Kligman ,  Zhijian Huang ,  Vinodh Rajagopal ,  Sunil Dixit ,  Sriram Gopalan ,  Liang Xie ,  Bowen Wang

IPC: G06F16/28 ,  G06F3/0484 ,  G06F16/22

Abstract: Methods, computer readable media, and devices for dynamically identifying and associating disparate records are disclosed. One method may include receiving a first set of association criteria, identifying a first source object and a first target object based on the first set of association criteria, creating a first association object indicating an association between the first source object and the first target object, storing the first association object, receiving a second set of association criteria, identifying a second source object and a second target object based on the second set of association criteria, and creating a second association object.

公开(公告)号：US20160379222A1

公开(公告)日：2016-12-29

申请号：US14752312

申请日：2015-06-26

Applicant: salesforce.com, inc.

Inventor： Chetanya Chauhan ,  Michael Quoc Luu ,  Vinodh Rajagopal ,  Peter White

IPC: G06Q30/00 ,  G06Q50/00

CPC classification number: G06Q30/016 ,  G06F16/288 ,  G06Q50/01

Abstract: Disclosed are methods, apparatus, systems, and computer program products for escalating community content to an associated case. Characteristics of community content can be compared with rules to generate a customer service case record based on the community content.

Abstract translation: 公开了用于将社区内容升级到相关案例的方法，设备，系统和计算机程序产品。 可以将社区内容的特征与规则进行比较，以根据社区内容生成客户服务案例记录。

公开(公告)号：US20190197558A1

公开(公告)日：2019-06-27

申请号：US16193151

申请日：2018-11-16

Applicant: salesforce.com, inc.

Inventor： Chetanya Chauhan ,  Michael Quoc Luu ,  Vinodh Rajagopal ,  Peter White

IPC: G06Q30/00 ,  G06F17/30 ,  G06Q50/00

CPC classification number: G06Q30/016 ,  G06F16/288 ,  G06Q50/01

Abstract: Disclosed are database systems, methods, apparatus, and computer program products for escalating data content to an associated database object. For instance, a data content item shared in an online forum can be processed to identify a characteristic. It can be determining whether the characteristic satisfies a first elevation condition identified by one or more data objects. Also, it can be determined whether an identified database record associated with a user satisfies a second elevation condition. Further, it can be determined whether a characteristic of the user satisfies a third elevation condition. When the elevation conditions are satisfied, a database record can be generated or updated to identify at least a portion of the data content item and identify an attribute of the user.

公开(公告)号：US09495079B2

公开(公告)日：2016-11-15

申请号：US13776393

申请日：2013-02-25

Applicant: salesforce.com, inc.

Inventor： Vinodh Rajagopal ,  Srinivas Ashok

IPC: G06F3/048 ,  G06F3/0484 ,  G06Q30/02 ,  G06Q50/00 ,  H04L12/58 ,  H04L29/06 ,  H04L29/08 ,  G06F17/30

CPC classification number: G06F3/0484 ,  G06F17/30516 ,  G06F17/30867 ,  G06Q30/02 ,  G06Q50/01 ,  H04L51/32 ,  H04L65/403 ,  H04L67/22

Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for providing a persistent feeder component in a user interface to display in near real-time feed items when received in information feeds of online social networks. The feed items can come from feeds of multiple online social networks to be displayed in a single feeder component, and the feeder component may be configured to display proximate to each feed item a graphical indicator identifying the information feed of the feed item. The feeder component can be displayed in one of multiple display formats. The feeder component may also be configured to track activity on an online social network and display a notification when activity on the online social network has met one or more milestones determined by the user.

Abstract translation: 公开的方法，装置，系统和计算机可读存储介质，用于在用户界面中提供持久馈线组件，以便在接收到在线社交网络的信息馈送中时在近实时馈送项目中显示。 饲料物品可以来自多个在线社交网络的饲料，以显示在单个进料器部件中，并且饲料组件可被配置为在每个饲料物品附近显示识别饲料物品的信息饲料的图形指示器。 馈线组件可以以多种显示格式之一显示。 馈送器组件还可以被配置为跟踪在线社交网络上的活动，并且当在线社交网络上的活动已经满足用户确定的一个或多个里程碑时，显示通知。

公开(公告)号：US20160162490A1

公开(公告)日：2016-06-09

申请号：US15015811

申请日：2016-02-04

Applicant: salesforce.com, inc.

Inventor： Vinodh Rajagopal

IPC: G06F17/30

CPC classification number: G06F16/24578 ,  G06F16/33 ,  G06F16/3329 ,  G06F16/9535

Abstract: A method for scoring and ranking knowledge articles in an on-demand service environment in a database network system. The scoring allows users to have input into the scoring to determine relevancy and authenticity to solve particular problems.

Abstract translation: 一种在数据库网络系统中的按需服务环境中对知识文章进行评分和排名的方法。 评分允许用户输入评分以确定相关性和真实性来解决特定问题。

公开(公告)号：US20140195930A1

公开(公告)日：2014-07-10

申请号：US13776393

申请日：2013-02-25

Applicant: SALESFORCE.COM, INC.

Inventor： Vinodh Rajagopal ,  Srinivas Ashok

IPC: G06F3/0484

CPC classification number: G06F3/0484 ,  G06F17/30516 ,  G06F17/30867 ,  G06Q30/02 ,  G06Q50/01 ,  H04L51/32 ,  H04L65/403 ,  H04L67/22

Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for providing a persistent feeder component in a user interface to display in near real-time feed items when received in information feeds of online social networks. The feed items can come from feeds of multiple online social networks to be displayed in a single feeder component, and the feeder component may be configured to display proximate to each feed item a graphical indicator identifying the information feed of the feed item. The feeder component can be displayed in one of multiple display formats. The feeder component may also be configured to track activity on an online social network and display a notification when activity on the online social network has met one or more milestones determined by the user.

Abstract translation: 公开的方法，装置，系统和计算机可读存储介质，用于在用户界面中提供持久馈线组件，以便在接收到在线社交网络的信息馈送中时在近实时馈送项目中显示。 饲料物品可以来自多个在线社交网络的饲料，以显示在单个进料器部件中，并且饲料组件可被配置为在每个饲料物品附近显示识别饲料物品的信息饲料的图形指示器。 馈线组件可以以多种显示格式之一显示。 馈送器组件还可以被配置为跟踪在线社交网络上的活动，并且当在线社交网络上的活动已经满足用户确定的一个或多个里程碑时，显示通知。

公开(公告)号：US11709869B2

公开(公告)日：2023-07-25

申请号：US17389440

申请日：2021-07-30

Applicant: salesforce.com, inc.

Inventor： Samuel Louis Kligman ,  Zhijian Huang ,  Vinodh Rajagopal ,  Sunil Dixit ,  Sriram Gopalan ,  Liang Xie ,  Bowen Wang

IPC: G06F16/28 ,  G06F16/22 ,  G06F3/0484

CPC classification number: G06F16/285 ,  G06F3/0484 ,  G06F16/2282

Abstract: Methods, computer readable media, and devices for dynamically identifying and associating disparate records are disclosed. One method may include receiving a first set of association criteria, identifying a first source object and a first target object based on the first set of association criteria, creating a first association object indicating an association between the first source object and the first target object, storing the first association object, receiving a second set of association criteria, identifying a second source object and a second target object based on the second set of association criteria, and creating a second association object.

公开(公告)号：US20130097500A1

公开(公告)日：2013-04-18

申请号：US13632966

申请日：2012-10-01

Applicant: Salesforce.com, inc.

Inventor： Vinodh Rajagopal

IPC: G06F3/0481

CPC classification number: G06F3/0481 ,  G06F9/453

Abstract: Systems and methods are provided for providing positionable dynamic content. A system receives a selection of a part of help options displayed by a user interface. The system identifies content corresponding to the part of help options and a location of a displayed element corresponding to the part of help options. The system loads a tooltip with the content corresponding to the part of help options. The system outputs the tooltip at a position based on the location of the displayed element corresponding to the part of help options via the user interface.

Abstract translation: 提供了系统和方法来提供可定位的动态内容。 系统接收用户界面显示的一部分帮助选项的选择。 系统识别与帮助选项的一部分相对应的内容，以及与帮助选项的一部分相对应的显示元素的位置。 系统加载一个具有与帮助选项部分对应的内容的工具提示。 系统通过用户界面，根据显示元素的位置对应于帮助选项的一部分，在一个位置输出工具提示。