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    Responsive self-service website template
    1.
    发明授权
    Responsive self-service website template 有权

    公开(公告)号：US10466983B2

    公开(公告)日：2019-11-05

    申请号：US15996194

    申请日：2018-06-01

    Applicant: salesforce.com, inc.

    Inventor： Chetanya Chauhan ,  Michael Chou ,  Joseph Shelby Hubick

    IPC: G06F9/44 ,  G06F8/38 ,  G06F16/951 ,  G06F16/958 ,  G06F17/21 ,  H04L29/08

    Abstract: The technology disclosed relates to a self-service customization protocol for a single page website that implements a support component add-in to the CRM website. The self-service customization protocol may be configured to customize at least one page element of the customized component, wherein the page element is configured to allow a website visitor to interface with a service provided via the website, which may be edited by customers without having to perform coding. In some embodiments, code may be generated for the customized component via an engine.

    ESCALATION OF DATA CONTENT TO DATABASE OBJECTS USING A DATABASE SYSTEM
    2.
    发明申请
    ESCALATION OF DATA CONTENT TO DATABASE OBJECTS USING A DATABASE SYSTEM 审中-公开

    公开(公告)号：US20190197558A1

    公开(公告)日：2019-06-27

    申请号：US16193151

    申请日：2018-11-16

    Applicant: salesforce.com, inc.

    Inventor： Chetanya Chauhan ,  Michael Quoc Luu ,  Vinodh Rajagopal ,  Peter White

    IPC: G06Q30/00 ,  G06F17/30 ,  G06Q50/00

    CPC classification number: G06Q30/016 ,  G06F16/288 ,  G06Q50/01

    Abstract: Disclosed are database systems, methods, apparatus, and computer program products for escalating data content to an associated database object. For instance, a data content item shared in an online forum can be processed to identify a characteristic. It can be determining whether the characteristic satisfies a first elevation condition identified by one or more data objects. Also, it can be determined whether an identified database record associated with a user satisfies a second elevation condition. Further, it can be determined whether a characteristic of the user satisfies a third elevation condition. When the elevation conditions are satisfied, a database record can be generated or updated to identify at least a portion of the data content item and identify an attribute of the user.

    Responsive self-service template
    4.
    发明授权
    Responsive self-service template 有权

    公开(公告)号：US10942714B2

    公开(公告)日：2021-03-09

    申请号：US16673254

    申请日：2019-11-04

    Applicant: salesforce.com, inc.

    Inventor： Chetanya Chauhan ,  Michael Chou ,  Joseph Shelby Hubick

    IPC: G06F9/44 ,  G06F8/38 ,  G06F16/951 ,  G06F16/958 ,  G06F40/109 ,  H04L29/08

    Abstract: The technology disclosed relates to a self-service customization protocol for a single page website that implements a support component add-in to a CRM website. The protocol may be configured to customize support component add-in code for the CRM website, in some embodiments, at least by customization instructions applicable to the at least one page element of the support component add-in to the CRM website. In some embodiments, the at least one page element may be configured to search at least one support article hosted by the CRM website, display a visual representation of at least one featured category of articles available within the CRM website, and contact support for the CRM website, for example.

    Responsive self-service template
    7.
    发明授权
    Responsive self-service template 有权

    公开(公告)号：US11620114B2

    公开(公告)日：2023-04-04

    申请号：US17195329

    申请日：2021-03-08

    Applicant: salesforce.com, inc.

    Inventor： Chetanya Chauhan ,  Michael Chou ,  Joseph Shelby Hubick

    IPC: G06F8/38 ,  G06F16/951 ,  G06F16/958 ,  G06F40/109 ,  H04L67/02 ,  H04L67/10

    Abstract: The technology disclosed relates to a self-service customization protocol for a single page website that implements a support component add-in to a CRM website. The protocol may be configured to customize support component add-in code for the CRM website, in some embodiments, at least by customization instructions applicable to the at least one page element of the support component add-in to the CRM website. In some embodiments, the at least one page element may be configured to search at least one support article hosted by the CRM website, display a visual representation of at least one featured category of articles available within the CRM website, and contact support for the CRM website, for example.

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