公开(公告)号：US20240243980A1

公开(公告)日：2024-07-18

申请号：US18013109

申请日：2022-11-28

Applicant: RAKUTEN SYMPHONY, INC.

Inventor： Ecem Oyku GECGEL ,  Rina TAKAMATSU ,  Bal Vikas NIRALA ,  Sanyam MADAAN

IPC: H04L41/5074 ,  H04L41/06

CPC classification number: H04L41/5074 ,  H04L41/06

Abstract: A method performed by at least one processor for generating an event ticket includes receiving, for at least one user, a selection of a network quality category from a plurality of network quality categories. The method includes receiving a selection of an alarm associated with the selected network quality category. The method includes receiving a selection of at least one threshold for the selected alarm. The method includes determining a number of times the alarm is triggered within a predetermined time period. The method further includes generating the event ticket in response to a determination the number of times the alarm is triggered within the predetermined time period exceeds the at least one threshold.