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公开(公告)号：US20220318679A1
公开(公告)日：2022-10-06
申请号：US17710385
申请日：2022-03-31
Applicant: Jio Platforms Limited
Inventor： Dhaval JETHWA , Shreyas RAMANATHAN , Abhishek FARKADE , Sachin DEV , Arijay CHAUDHRY , Gaurav DUGGAL
IPC: G06N20/00
Abstract: The present disclosure relates to a system and method for generating an executable multi-faceted specific to an entity. In an exemplary implementation, the proposed system receives a knowledgebase comprising a set of potential queries associated with the entity, and receives responses that can be switched to a video form, an audio form or a textual form corresponding to the potential queries based on any or a combination of user preference, network conditions and user device features. The system processes, through a machine learning model, training data comprising the set of potential queries, the video frame responses, and the intent mapped to each potential query to generate a trained model, based on which a prediction engine is configured to process an end-user query and predict an intent associated with the end-user query, and facilitate response to the end-user query based on video frame response that is mapped with the predicted intent.
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Patent Agency Ranking
公开(公告)号：US20220278983A1
公开(公告)日：2022-09-01
申请号：US17684250
申请日：2022-03-01
Applicant: Jio Platforms Limited
Inventor： Arijay CHAUDHRY , Abhishek FARKADE , Ravindra CHHABRA , Gaurav DUGGAL
Abstract: The present disclosure relates to a system and method for enabling authentication on the bot application. The system may receive video stream along with query from a user computing device associated with a user. The query may be a generic or a privileged query and based on the nature of query, identification and verification of the user is carried out. For privileged services, the authentication procedure may include many levels of authentication processes that may include biometric authentication modules as well. Once the user is verified and authenticated, the response for the user query is provided to the user.
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公开(公告)号：US20220215834A1
公开(公告)日：2022-07-07
申请号：US17566966
申请日：2021-12-31
Applicant: JIO PLATFORMS LIMITED
Inventor： Gaurav DUGGAL , Arijay CHAUDHRY , Paras AHUJA , Anil Kumar GOYAL , Venkateshwaran MAHADEVAN
IPC: G10L15/197 , G10L15/16 , G10L15/22 , G10L25/18 , G06F40/58
Abstract: The present invention relates to a system and a method for enabling automatic conversion of speech input to text. The implementation involves receiving an audio file pertaining to speech of a user, extracting a first set of attributes indicative of plurality of time frames spaced along the duration of the audio file, extracting a second set of attributes indicative of speech patterns, predicting a first set of characters to generate a first output sentence, determining, through an AI engine, a first data set comprising a corpus of sentences of a predefined language based on a predefined language usage parameters and generating a textual output in the predefined language based on a combination of said extraction, said prediction and said AI engine based determination.
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公开(公告)号：US20230359670A1
公开(公告)日：2023-11-09
申请号：US18028551
申请日：2022-08-31
Applicant: JIO PLATFORMS LIMITED
Inventor： Arijay CHAUDHRY , Ravindra Singh CHHABRA , Abhishek FARKADE , Gaurav DUGGAL
IPC: G06F16/9032 , G06F40/30
CPC classification number: G06F16/90332 , G06F40/30
Abstract: The present invention provides a robust and effective solution to an entity or an organization by enabling them to implement a system for automatic switching between visual responses, audio responses and textual responses in an omni-channel single view experience. Particularly, the system and method may empower a user to choose between any mode of interaction, the modes being provision of a visual interaction, audio interaction or a textual based interaction and a combination thereof based on a machine learning architecture and also provide seamless human agent handover. Thus, the system and method of the present disclosure may be beneficial for both entities and users.
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公开(公告)号：US20240314121A1
公开(公告)日：2024-09-19
申请号：US18664179
申请日：2024-05-14
Applicant: Jio Platforms Limited
Inventor： Arijay CHAUDHRY , Abhishek FARKADE , Ravindra CHHABRA , Gaurav DUGGAL
CPC classification number: H04L63/0861 , G06F21/45 , G06F2221/2117
Abstract: The present disclosure relates to a system and method for enabling authentication on the bot application. The system may receive video stream along with query from a user computing device associated with a user. The query may be a generic or a privileged query and based on the nature of query, identification and verification of the user is carried out. For privileged services, the authentication procedure may include many levels of authentication processes that may include biometric authentication modules as well. Once the user is verified and authenticated, the response for the user query is provided to the user.
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公开(公告)号：US20220300993A1
公开(公告)日：2022-09-22
申请号：US17698202
申请日：2022-03-18
Applicant: Jio Platforms Limited
Inventor： Arijay CHAUDHRY , Ravindra Singh CHHABRA , Sachin DEV , Abhishek FARKADE , Gaurav DUGGAL
Abstract: The present disclosure provides a system and method for generating automatic video frame responses without getting help from an expert/professional assistance as well as ability to customize responses for a set of survey queries. The system includes a processor that executes a set of executable instructions stored in a memory, upon execution of which, the processor causes the system to receive video frame responses that are mapped to each survey query of the set of survey queries. The set of survey queries may be any or a combination of open ended, ratings related, satisfaction related, choice related queries but not limited to these. The system may be configured to link the set of queries to the video frame responses that have been recorded and also facilitate the user to initiate the survey at his/her convenience and resume the survey if there may be a break in the survey.
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