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公开(公告)号：US20230206001A1
公开(公告)日：2023-06-29
申请号：US17563376
申请日：2021-12-28
IPC分类号： G06F40/30 , G06N5/04 , G06F40/279 , G06F3/14 , G08B21/18
CPC分类号： G06F40/30 , G06N5/04 , G06F40/279 , G06F3/14 , G08B21/182 , G06F40/211
摘要： Event intensity assessment can include detecting an event description within textual input received via a data communication network. An event-correlated data structure based on the event can be generated, the event-correlated data structure including an event descriptor corresponding to the event. An event sentiment can be determined based on the event descriptor and an event impact based on a quantitative temporal-spatial measure corresponding to the event. An event intensity can be determined based on the event sentiment and event impact. A GUI can be modified in response to the event intensity exceeding a predetermined threshold. The GUI can be modified to indicate the event and the event intensity.
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公开(公告)号：US11100407B2
公开(公告)日：2021-08-24
申请号：US16156922
申请日：2018-10-10
发明人： Oznur Alkan , Rachel K. E. Bellamy , Elizabeth Daly , Matthew Davis , Vera Liao , Biplav Srivastava
IPC分类号： G06N5/02 , G06F40/30 , G06F40/279
摘要： Embodiments for building domain models from dialog interactions by a processor. A domain knowledge may be elicited from one or more dialog interactions with one or more users according to one or more dialog strategies. One or more domain models may be built and/or enhanced according to the domain knowledge.
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公开(公告)号：US20210097085A1
公开(公告)日：2021-04-01
申请号：US16587128
申请日：2019-09-30
发明人： Biplav Srivastava , Francesca Rossi
IPC分类号： G06F16/2457 , G06F16/25
摘要： A conversational agent rating method, system, and computer program product include receiving a plurality of raw score rankings of a conversational agent from a third party, converting the plurality of raw score rankings into qualitative scores, and generating a rating for the conversational agent by combining the qualitative scores.
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公开(公告)号：US10699199B2
公开(公告)日：2020-06-30
申请号：US15420433
申请日：2017-01-31
发明人： Lydia Manikonda , Anton Viktorovich Riabov , Shirin Sohrabi Araghi , Biplav Srivastava , Kartik Talamadupula , Deepak Srinivas Turaga
IPC分类号： G06N5/04 , G06F30/20 , G06F40/35 , G06F40/289
摘要： Techniques for autonomously generating a domain model and/or an action model based on unstructured data are provided. In one example, a computer implemented method can comprise extracting, by a system operatively coupled to a processor, a plurality of actions from a non-numerical language. The plurality of actions can achieve a goal. The computer-implemented method can also comprise generating, by the system, a domain model based on the plurality of actions. Further, the computer-implemented method can comprise generating, by the system, an action model based on the domain model. In various embodiments, the action model can comprise an action transition for accomplishing the goal.
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公开(公告)号：US10425315B2
公开(公告)日：2019-09-24
申请号：US15450444
申请日：2017-03-06
IPC分类号： G06F15/173 , H04L12/26 , H04L29/08 , H04L12/58 , H04L12/24
摘要： A personal digital assistant device includes: a memory storing an interactive personal digital assistant program and a processor configured to execute the interactive personal digital assistant program. The interactive personal digital assistant program performs an operation to determine whether the service provider is automated or is not automated. The interactive personal digital assistant program is configured to issue a command to the service provider on behalf of a user of the device, when it is determined that the service provider is automated. The interactive personal digital assistant program is configured to issue an alert on the device when it is determined that the service provider is not automated. The interactive personal digital assistant program may continue until the goal of the interaction is met or human help is sought.
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公开(公告)号：US10410385B2
公开(公告)日：2019-09-10
申请号：US15047881
申请日：2016-02-19
IPC分类号： G06T11/20 , G06F17/27 , G06F3/0484 , G06Q10/10
摘要： Methods, systems and computer program products for generating hypergraph representations of dialog are provided herein. A computer-implemented method includes analyzing at least one dialog to identify one or more topics and one or more contributions by one or more persons to the one or more topics, tracking evolution of the identified topics over time in the at least one dialog, generating a hypergraph representation of the at least one dialog utilizing the identified topics, the identified contributions and the tracked evolution of the identified topics, and providing an interactive visualization tool based on the hypergraph representation of the at least one dialog.
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公开(公告)号：US20190012371A1
公开(公告)日：2019-01-10
申请号：US15643049
申请日：2017-07-06
发明人： Murray S. Campbell , Miao Liu , Biplav Srivastava
CPC分类号： G06F16/3329 , G06F3/167 , G06F16/243 , G06F16/90332 , G06F17/2785 , G06F17/279 , G06F17/30654 , G06F17/30976 , G10L15/063 , G10L15/1822 , G10L15/22
摘要： Embodiments of the present invention provide a system for implementing multi-turn dialogs. The system performs a method that includes receiving a series of user utterances, generating a series of responsive system utterances, and labeling the series of responsive system utterances to generate training data for training a dialog management policy. The labeling includes executing a reward function at each turn of a dialog, in which for each turn of the dialog the reward function is configured to output a reward value that is based at least in part on an accuracy of the responsive system utterance of the turn and on number of dialog turns elapsed.
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公开(公告)号：US20180314685A1
公开(公告)日：2018-11-01
申请号：US15582096
申请日：2017-04-28
IPC分类号： G06F17/27
摘要： A dialogue complexity assessment method, system, and computer program product for introducing the notion of dialogue complexity to understand and compare dialogues in a repository, calculating the dialogue complexity, use the dialogue complexity to understand customer interactions in a variety of domains using public and proprietary data, and demonstrate the dialogue complexity usage to improve a service management operation.
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公开(公告)号：US20180218272A1
公开(公告)日：2018-08-02
申请号：US15840548
申请日：2017-12-13
发明人： Lydia Manikonda , Anton Viktorovich Riabov , Shirin Sohrabi Araghi , Biplav Srivastava , Kartik Talamadupula , Deepak Srinivas Turaga
摘要： Techniques for autonomously generating a domain model and/or an action model based on unstructured data are provided. In one example, a computer implemented method can comprise extracting, by a system operatively coupled to a processor, a plurality of actions from a non-numerical language. The plurality of actions can achieve a goal. The computer-implemented method can also comprise generating, by the system, a domain model based on the plurality of actions. Further, the computer-implemented method can comprise generating, by the system, an action model based on the domain model. In various embodiments, the action model can comprise an action transition for accomplishing the goal.
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公开(公告)号：US20170103400A1
公开(公告)日：2017-04-13
申请号：US14881568
申请日：2015-10-13
IPC分类号： G06Q30/00
CPC分类号： G06Q30/016
摘要： Methods and arrangements for a method of monitoring a ticket resolution process, said method including: utilizing at least one processor to execute computer code that performs the steps of: detecting, at a device, a ticket resolution initiation; capturing, based on the detection, user activity; identifying at least one work activity within the captured user activity; and storing, in a storage device, the at least one work activity. Other variants and embodiments are broadly contemplated herein.
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