公开(公告)号：US10033864B2

公开(公告)日：2018-07-24

申请号：US14714939

申请日：2015-05-18

Applicant: Interactive Intelligence Group, Inc.

Inventor： Kalpit Patel ,  Richard J. Walsh ,  Michael David Snyder

IPC: H04M3/00 ,  H04M5/00 ,  H04M3/42 ,  H04L12/58 ,  H04M3/523 ,  H04M7/00 ,  G10L15/26 ,  G10L15/32

Abstract: Methods for dynamically switching communications to text interactions are provided. In one example, a method includes the steps of receiving a phone call and determining a voice queue wait time exceeds a predetermined threshold. The phone call is routed to a speech-to-text queue based on the determination, and an audio signal associated with the phone call is converted to an instant message interaction.

公开(公告)号：US20180262616A1

公开(公告)日：2018-09-13

申请号：US15977142

申请日：2018-05-11

Applicant: INTERACTIVE INTELLIGENCE GROUP, INC.

Inventor： Kalpit Patel ,  Richard J. Walsh ,  Michael David Snyder

IPC: H04M3/42 ,  H04M3/523 ,  H04L12/58 ,  H04M7/00 ,  G10L15/26 ,  G10L15/32

CPC classification number: H04M3/42382 ,  G10L15/26 ,  G10L15/32 ,  H04L51/04 ,  H04L51/066 ,  H04M3/523 ,  H04M7/0045 ,  H04M2201/40 ,  H04M2201/60

Abstract: Methods for dynamically switching communications to text interactions are provided. In one example, a method includes the steps of receiving a phone call and determining a voice queue wait time exceeds a predetermined threshold. The phone call is routed to a speech-to-text queue based on the determination, and an audio signal associated with the phone call is converted to an instant message interaction.

公开(公告)号：US20160344869A1

公开(公告)日：2016-11-24

申请号：US14714939

申请日：2015-05-18

Applicant: Interactive Intelligence Group, Inc.

Inventor： Kalpit Patel ,  Richard J. Walsh ,  Michael David Snyder

IPC: H04M3/51 ,  H04L12/58 ,  G10L15/26 ,  H04M3/523

CPC classification number: H04M3/42382 ,  G10L15/26 ,  G10L15/32 ,  H04L51/04 ,  H04L51/066 ,  H04M3/523 ,  H04M7/0045 ,  H04M2201/40 ,  H04M2201/60

Abstract: Methods for dynamically switching communications to text interactions are provided. In one example, a method includes the steps of receiving a phone call and determining a voice queue wait time exceeds a predetermined threshold. The phone call is routed to a speech-to-text queue based on the determination, and an audio signal associated with the phone call is converted to an instant message interaction.

Abstract translation: 提供了将通信动态切换到文本交互的方法。 在一个示例中，一种方法包括接收电话呼叫并确定语音队列等待时间超过预定阈值的步骤。 基于确定将电话路由到语音到文本队列，并且与电话呼叫相关联的音频信号被转换为即时消息交互。