公开(公告)号：US20160112563A1

公开(公告)日：2016-04-21

申请号：US14984464

申请日：2015-12-30

Applicant: Huawei Technologies Co., Ltd.

Inventor： Guofeng Mao ,  Xiaobao Fu

IPC: H04M3/51 ,  H04M3/533

CPC classification number: H04M3/5158 ,  H04M3/51 ,  H04M3/533 ,  H04M2201/41

Abstract: A voice information processing method comprising sending, by a call center, a call request to a terminal, and establishing a voice session with the terminal or establishing a voice session by using the terminal with a voice mailbox system that provides a voice mailbox service for the terminal; when voice information sent by the terminal or the voice mailbox system is received, detecting whether the voice information is voice message information recorded by a user; and if it is detected that the voice information is the voice message information recorded by the user, adjusting, according to reference information when the voice message information includes the reference information used to call the user, a manner of calling the user.

Abstract translation: 一种语音信息处理方法，包括由呼叫中心向终端发送呼叫请求，并且与所述终端建立语音会话或者通过使用所述终端建立语音会话，所述语音信箱系统为语音信箱服务提供语音信箱服务 终奌站; 当接收到由终端或语音信箱系统发送的语音信息时，检测语音信息是否是由用户记录的语音消息信息; 并且如果检测到语音信息是由用户记录的语音消息信息，则当语音消息信息包括用于呼叫用户的参考信息时，根据参考信息调整呼叫用户的方式。