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公开(公告)号：US20160182720A1
公开(公告)日：2016-06-23
申请号：US14577879
申请日：2014-12-19
Inventor： Lizanne Kaiser , Cliff Bell , Daniel Stoops , Herbert Willi Artur Ristock , James Kraeutler
CPC classification number: G06Q30/0246 , G06Q10/109 , G06Q10/1093 , G06Q30/01 , G06Q30/0256 , G06Q30/0264 , G06Q30/0277 , H04M3/5183 , H04M3/5191 , H04M3/523 , H04M3/5232 , H04M2203/402
Abstract: A system and method include a customer engagement platform of an enterprise. The customer engagement platform is configured to connect with an audience computer and provide to the audience computer contact information associated with a marketing attribution. The marketing attribution accompanies an impression served to the audience computer. The impression and marketing attribution associated with the contact information are sent to the customer engagement platform during an interaction with the enterprise.
Abstract translation: 系统和方法包括企业的客户参与平台。 客户参与平台被配置为与受众计算机连接并向观众提供与营销归属相关联的联系信息。 营销归因伴随着给观众电脑的印象。 与企业进行互动时，将与联系信息相关联的印象和营销归属信息发送给客户参与平台。
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Patent Agency Ranking
公开(公告)号：US10607167B2
公开(公告)日：2020-03-31
申请号：US14882399
申请日：2015-10-13
Inventor： Herbert Willi Artur Ristock , Adrian Lee-Kwen , David Beilis , Christopher Connolly , Liyuan Qiao , Merijn te Booij , James Kraeutler
Abstract: Systems and methods are shown for routing task objects to multiple agents that involve receiving and storing real-time sensor data for multiple agents, receiving tasks and, for each task, create a task object representing the task and placing the task object in an input buffer. For each task object in the input buffer, utilize the real-time sensor data to identify one or more of the multiple agents as suitable for assignment to the task, apply a routing strategy to the task object to further select one of the multiple agents identified as suitable for assignment of the task object based on sensor data, and route the task object from the input buffer to a workbin corresponding to the selected agent.
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公开(公告)号：US10152727B2
公开(公告)日：2018-12-11
申请号：US15345362
申请日：2016-11-07
Inventor： Lizanne Kaiser , Cliff Bell , Daniel Stoops , Herbert Willi Artur Ristock , James Kraeutler
Abstract: A system and method include a customer engagement platform of an enterprise. The customer engagement platform is configured to connect with an audience computer and provide to the audience computer contact information associated with a marketing attribution. The marketing attribution accompanies an impression served to the audience computer. The impression and marketing attribution associated with the contact information are sent to the customer engagement platform during an interaction with the enterprise.
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公开(公告)号：US09491294B2
公开(公告)日：2016-11-08
申请号：US14577879
申请日：2014-12-19
Inventor： Lizanne Kaiser , Cliff Bell , Daniel Stoops , Herbert Willi Artur Ristock , James Kraeutler
CPC classification number: G06Q30/0246 , G06Q10/109 , G06Q10/1093 , G06Q30/01 , G06Q30/0256 , G06Q30/0264 , G06Q30/0277 , H04M3/5183 , H04M3/5191 , H04M3/523 , H04M3/5232 , H04M2203/402
Abstract: A system and method include a customer engagement platform of an enterprise. The customer engagement platform is configured to connect with an audience computer and provide to the audience computer contact information associated with a marketing attribution. The marketing attribution accompanies an impression served to the audience computer. The impression and marketing attribution associated with the contact information are sent to the customer engagement platform during an interaction with the enterprise.
Abstract translation: 系统和方法包括企业的客户参与平台。 客户参与平台被配置为与受众计算机连接并向观众提供与营销归属相关联的联系信息。 营销归因伴随着给观众电脑的印象。 与企业进行互动时，将与联系信息相关联的印象和营销归属信息发送给客户参与平台。
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公开(公告)号：US20170140420A1
公开(公告)日：2017-05-18
申请号：US15345362
申请日：2016-11-07
Inventor： Lizanne Kaiser , Cliff Bell , Daniel Stoops , Herbert Willi Artur Ristock , James Kraeutler
CPC classification number: G06Q30/0246 , G06Q10/109 , G06Q10/1093 , G06Q30/01 , G06Q30/0256 , G06Q30/0264 , G06Q30/0277 , H04M3/5183 , H04M3/5191 , H04M3/523 , H04M3/5232 , H04M2203/402
Abstract: A system and method include a customer engagement platform of an enterprise. The customer engagement platform is configured to connect with an audience computer and provide to the audience computer contact information associated with a marketing attribution. The marketing attribution accompanies an impression served to the audience computer. The impression and marketing attribution associated with the contact information are sent to the customer engagement platform during an interaction with the enterprise.
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公开(公告)号：US20160180381A1
公开(公告)日：2016-06-23
申请号：US14577789
申请日：2014-12-19
Inventor： Lizanne Kaiser , Cliff Bell , Daniel Stoops , Herbert Willi Artur Ristock , James Kraeutler
IPC: G06Q30/02
CPC classification number: G06Q30/0255 , G06Q30/0277
Abstract: A system and method include a demand side platform configured to manage an ad exchange. The ad exchange provides an impression to be displayed on an audience computer based on a purchase by a market processing system. A stats server connected with the demand side platform is configured to provide to the demand side server a number of agents available who meet a determined threshold skill level to handle a particular type of product or service related to the impression. A web browser is connected with the demand side platform. The demand side platform is configured to send the impression to the web browser based on a skilled agent being available that meets the threshold, otherwise to not send the impression. The web browser is configured to display the impression.
Abstract translation: 系统和方法包括被配置为管理广告交换的需求侧平台。 广告交换提供根据市场处理系统的购买在受众计算机上显示的印象。 与需求侧平台连接的统计服务器被配置为向需求侧服务器提供满足确定的阈值技能水平以处理与该印象相关的特定类型的产品或服务的多个可用代理。 Web浏览器与需求侧平台相连。 需求侧平台被配置为基于能够满足阈值的熟练的代理人将该印象发送到网络浏览器，否则不发送该印象。 Web浏览器配置为显示该展示。
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