SYSTEM(S) AND METHOD(S) FOR IMPLEMENTING A PERSONALIZED CHATBOT

    公开(公告)号:US20250150532A1

    公开(公告)日:2025-05-08

    申请号:US19018399

    申请日:2025-01-13

    Applicant: GOOGLE LLC

    Abstract: Processor(s) of a client device of a user can receive a telephone call that is initiated by an additional user, and, in response to receiving the telephone call, identify an entity that is associated with the additional user, and determine, based on the entity that is associated with the additional user, whether to (1) fully automate the telephone call, or (2) partially automate the telephone call. In fully automating the telephone call, the processor(s) can cause a chatbot to engage in a corresponding conversation with the additional user and without prompting the user for any input. In partially automating the telephone call, the processor(s) can cause the chatbot to engage in a corresponding conversation with the additional user but with prompting the user for input(s) via suggestion chip(s). In some implementations, the processor(s) can further determine whether to (3) refrain from automating the telephone call entirely.

    System(s) and method(s) for implementing a personalized chatbot

    公开(公告)号:US12225158B2

    公开(公告)日:2025-02-11

    申请号:US18082424

    申请日:2022-12-15

    Applicant: GOOGLE LLC

    Abstract: Processor(s) of a client device of a user can receive a telephone call that is initiated by an additional user, and, in response to receiving the telephone call, identify an entity that is associated with the additional user, and determine, based on the entity that is associated with the additional user, whether to (1) fully automate the telephone call, or (2) partially automate the telephone call. In fully automating the telephone call, the processor(s) can cause a chatbot to engage in a corresponding conversation with the additional user and without prompting the user for any input. In partially automating the telephone call, the processor(s) can cause the chatbot to engage in a corresponding conversation with the additional user but with prompting the user for input(s) via suggestion chip(s). In some implementations, the processor(s) can further determine whether to (3) refrain from automating the telephone call entirely.

    Systems and methods for searching quotes of entities using a database

    公开(公告)号:US11250052B1

    公开(公告)日:2022-02-15

    申请号:US16232930

    申请日:2018-12-26

    Applicant: Google LLC

    Abstract: Systems and methods are provided for searching and identifying quotes in response to a query from a user. Consistent with certain embodiments, systems and methods are provided for identifying one or more subject entities associated with the query and for identifying, from a database or from search results obtained in response to the query, a set of quotes corresponding to the one or more subject entities. Further, systems and methods are provided for determining quote scores for the identified quotes based on at least one of the relationship of each quote to the one or more subject entities, the recency of each quote, and the popularity of each quote. Additionally, systems and methods are provided for organizing the identified quotes in a rank order based on the quote scores and selecting quotes based on the rank order or based on the quote scores. In addition, systems and methods are provided for transmitting information to display the selected quotes on a display device.

    Third party search applications for a search system

    公开(公告)号:US10019484B2

    公开(公告)日:2018-07-10

    申请号:US13960302

    申请日:2013-08-06

    Applicant: GOOGLE LLC

    CPC classification number: G06F16/24553 G06F16/951 G06F21/53 G06F21/74

    Abstract: Systems and methods offer a search system with third-party provided search applications that are triggered in response to specified queries and run at the search system. For example, a method may include determining that a query triggers a third party search application hosted at the search system, extracting a parameter from the query based on a query template, executing the third party search application with the parameter in a sandboxed manner at the search system to generate a third-party formatted answer for the query, and providing the third-party formatted answer as a search result for the query. The third party may provide the query template, parameter attributes, and the third party formatted answer. The third party search application may be stored at the search system and include the query template, a data store, the parameter attributes, and instructions for accessing the data store using the parameter.

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