公开(公告)号：USD771643S1

公开(公告)日：2016-11-15

申请号：US29481140

申请日：2014-01-31

Applicant: Genesys Telecommunications Laboratories, Inc.

Designer： Leonid Vymenets ,  Praphul Kumar ,  Ashish Thakkar ,  Briam Rodriguez

公开(公告)号：US20170155766A1

公开(公告)日：2017-06-01

申请号：US15431385

申请日：2017-02-13

Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

Inventor： Praphul Kumar ,  Yochai Konig ,  Ahmed Tewfik Bouzid ,  Ashish Thakkar ,  Leon Vymenets

IPC: H04M3/51

CPC classification number: H04M3/5166 ,  H04M3/42144 ,  H04M3/42153 ,  H04M3/493 ,  H04M3/4933 ,  H04M3/51 ,  H04M3/5133 ,  H04M3/5191 ,  H04M2201/42 ,  H04M2203/402 ,  H04M2203/551

Abstract: Instructions are transmitted from a contact center builder system to a content provider system that, when executed, provide an interface for configuring a contact center for the content provider that includes a contact center telephone number, an agent pool, and an interaction site. Data associated with one or more contact center configuration parameters are received from the content provider. A contact center telephone number is assigned to the contact center based on the data. One or more agents are assigned to the agent pool of the contact center based on the data. The data includes a task to be handled by the communications system without using an agent of the agent pool is determined. In response to determining that the data includes the task to be handled by the communications system without using an agent of the agent pool, multiple interaction pages for the interaction site are generated.

公开(公告)号：US10222933B2

公开(公告)日：2019-03-05

申请号：US14726510

申请日：2015-05-30

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Praphul Kumar ,  Ashish Thakkar ,  Leonid Vymenets ,  Herbert Ristock

IPC: G06F3/00 ,  G06F3/0481 ,  H04M1/725 ,  H04M3/51

Abstract: A system for managing interactions includes: a processor; and a memory, wherein the memory stores instructions that, when executed by the processor, cause the processor to: identify first and second interactions by a user device, each of the first and second interactions being configured to alternately occupy a first area of a display screen of the user device; display an icon on the first area, the icon representing the second interaction, wherein attributes of the icon correspond to attributes of the second interaction; and modify the attributes of the icon based on a status of the second interaction.

公开(公告)号：US12020259B2

公开(公告)日：2024-06-25

申请号：US17412496

申请日：2021-08-26

Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

Inventor： Ashish Thakkar

IPC: G06Q30/00 ,  G06F16/953 ,  G06N20/00 ,  G06Q10/20 ,  G06Q30/012 ,  G06Q30/016 ,  H04L51/02 ,  H04N7/18

CPC classification number: G06Q30/012 ,  G06F16/953 ,  G06N20/00 ,  G06Q10/20 ,  G06Q30/016 ,  H04L51/02 ,  H04N7/185

Abstract: A method facilitating a customer exercising post-purchase rights associated with a purchase made by the customer of a product. The method includes: receiving first documentation related to the purchase of the product; extracting purchase data from the first documentation, where the extracted purchase data describes the purchase including a vendor identify, purchase date, and product type; conducting search using terms derived from the extracted purchase data to connect to a vendor web site; conducting a search of the vendor web site using terms derived from the extracted purchase data to locate a first vendor policy of the vendor that defines a first post-purchase right of the customer; determining a milestone date associated with the first post-purchase right of the customer; and sending a notification to the customer appraising the customer of the milestone date and the material change.

公开(公告)号：US10015315B2

公开(公告)日：2018-07-03

申请号：US15431385

申请日：2017-02-13

Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

Inventor： Praphul Kumar ,  Yochai Konig ,  Ahmed Tewfik Bouzid ,  Ashish Thakkar ,  Leon Vymenets

IPC: H04M3/00 ,  H04M5/00 ,  H04M3/51

CPC classification number: H04M3/5166 ,  H04M3/42144 ,  H04M3/42153 ,  H04M3/493 ,  H04M3/4933 ,  H04M3/51 ,  H04M3/5133 ,  H04M3/5191 ,  H04M2201/42 ,  H04M2203/402 ,  H04M2203/551

Abstract: Instructions are transmitted from a contact center builder system to a content provider system that, when executed, provide an interface for configuring a contact center for the content provider that includes a contact center telephone number, an agent pool, and an interaction site. Data associated with one or more contact center configuration parameters are received from the content provider. A contact center telephone number is assigned to the contact center based on the data. One or more agents are assigned to the agent pool of the contact center based on the data. The data includes a task to be handled by the communications system without using an agent of the agent pool is determined. In response to determining that the data includes the task to be handled by the communications system without using an agent of the agent pool, multiple interaction pages for the interaction site are generated.

公开(公告)号：USD802613S1

公开(公告)日：2017-11-14

申请号：US29574448

申请日：2016-08-15

Applicant: Genesys Telecommunications Laboratories, Inc.

Designer： Leonid Vymenets ,  Praphul Kumar ,  Ashish Thakkar ,  Briam Rodriguez

公开(公告)号：US20160349960A1

公开(公告)日：2016-12-01

申请号：US14726510

申请日：2015-05-30

Applicant: Genesys Telecommunications Laboratories, Inc.

Inventor： Praphul Kumar ,  Ashish Thakkar ,  Leonid Vymenets ,  Herbert Ristock

IPC: G06F3/0481 ,  H04M1/725 ,  H04M3/51 ,  G06F3/0484 ,  G06F3/0486

CPC classification number: G06F3/04817 ,  H04M1/72522 ,  H04M3/5133 ,  H04M3/5141 ,  H04M3/5158 ,  H04M2201/42 ,  H04M2242/08

Abstract: A system for managing interactions includes: a processor; and a memory, wherein the memory stores instructions that, when executed by the processor, cause the processor to: identify first and second interactions by a user device, each of the first and second interactions being configured to alternately occupy a first area of a display screen of the user device; display an icon on the first area, the icon representing the second interaction, wherein attributes of the icon correspond to attributes of the second interaction; and modify the attributes of the icon based on a status of the second interaction.

Abstract translation: 用于管理交互的系统包括：处理器; 存储器，其中所述存储器存储指令，所述指令在由所述处理器执行时使得所述处理器：由用户设备识别第一和第二交互，所述第一和第二交互中的每一个被配置为交替地占据显示器的第一区域 用户设备的屏幕; 在所述第一区域上显示图标，所述图标表示所述第二交互，其中所述图标的属性对应于所述第二交互的属性; 并且基于第二交互的状态来修改图标的属性。