Processing payment transactions using artificial intelligence messaging services

    公开(公告)号:US10796295B2

    公开(公告)日:2020-10-06

    申请号:US15389108

    申请日:2016-12-22

    Applicant: Facebook, Inc.

    Abstract: The disclosure relates to systems, methods, and devices for processing payment transactions between a user and a merchant using a messaging bot. In particular, a commerce system allows the user to initiate a communications session with a messaging bot associated with the merchant using natural language. One or more embodiments use natural language processing to analyze messages from the user to the messaging bot, and from the messaging bot to the user, to identify a product and a request to purchase the identified product. Based on the identified product and the request to purchase the product, one or more embodiments initiate a payment transaction on behalf of the user based on a natural language conversation and without redirecting the user away from the communications session. Additionally, one or more implementations provide a payment initiation message from the messaging bot to the user indicating that the payment transaction was initiated.

    PROCESSING PAYMENT TRANSACTIONS USING ARTIFICIAL INTELLIGENCE MESSAGING SERVICES

    公开(公告)号:US20180183737A1

    公开(公告)日:2018-06-28

    申请号:US15389108

    申请日:2016-12-22

    Applicant: Facebook, Inc.

    Abstract: The disclosure relates to systems, methods, and devices for processing payment transactions between a user and a merchant using a messaging bot. In particular, a commerce system allows the user to initiate a communications session with a messaging bot associated with the merchant using natural language. One or more embodiments use natural language processing to analyze messages from the user to the messaging bot, and from the messaging bot to the user, to identify a product and a request to purchase the identified product. Based on the identified product and the request to purchase the product, one or more embodiments initiate a payment transaction on behalf of the user based on a natural language conversation and without redirecting the user away from the communications session. Additionally, one or more implementations provide a payment initiation message from the messaging bot to the user indicating that the payment transaction was initiated.

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