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公开(公告)号：US20170187666A1
公开(公告)日：2017-06-29
申请号：US14981443
申请日：2015-12-28
Applicant: Facebook, Inc.
Inventor： Matthew Logan Schmid , Roee Vulkan , Laurent Nicolas Landowski , Alexandre Lebrun , Allan Grinshtein
Abstract: Systems, methods, and non-transitory computer-readable media can acquire an incoming message via a communication system. Access to a preconfigured message template can be provided. A command to generate an outgoing message based on the preconfigured message template can be acquired. The outgoing message generated based on the preconfigured message template can be transmitted via the communication system. The outgoing message can be transmitted as a response to the incoming message.
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公开(公告)号：US20170373993A1
公开(公告)日：2017-12-28
申请号：US15189992
申请日：2016-06-22
Applicant: Facebook, Inc.
Inventor： Matthew Logan Schmid , Timothy J. McDuffie , Guangwei Zhang
IPC: H04L12/58 , G06F3/0484 , G06F3/0482 , H04W4/12 , H04L29/08
CPC classification number: H04L51/04 , G06F3/0482 , G06F3/04842 , G06Q10/06311 , G06Q10/107 , G06Q50/01 , H04L51/18 , H04L51/32 , H04L67/02 , H04W4/12
Abstract: Systems, methods, and non-transitory computer-readable media can receive an action-based link associated with an action and a user. A set of metadata associated with the action-based link is received. An action-based link preview is generated based on the set of metadata, wherein the action-based link preview comprises the action-based link and a call to action object associated with the action.
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公开(公告)号：US20170186100A1
公开(公告)日：2017-06-29
申请号：US14980543
申请日：2015-12-28
Applicant: Facebook, Inc.
Inventor： Matthew Logan Schmid , Roee Vulkan
CPC classification number: G06Q50/01 , G06Q30/0201
Abstract: Systems, methods, and non-transitory computer-readable media can establish a merchant account on a social networking system associated with a first merchant. A customer profile associated with the first merchant and a first customer is established. Customer context information associated with the first customer profile is generated without merchant intervention based on a customer context information rule.
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公开(公告)号：US20170149911A1
公开(公告)日：2017-05-25
申请号：US14951713
申请日：2015-11-25
Applicant: Facebook, Inc.
Inventor： Matthew Logan Schmid , Xiuhui Yu , Allan Grinshtein
Abstract: Systems, methods, and non-transitory computer-readable media can determine responsiveness information for a page in a social networking system, wherein the responsiveness information describes at least a rate at which an administrator of the page replies to messages sent to the page. A request can be received from a user of the social networking system to access the page through a computing device. Data describing the page can be provided to be displayed through the computing device, wherein the responsiveness information is included in the page.
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Patent Agency Ranking
公开(公告)号：US10686745B2
公开(公告)日：2020-06-16
申请号：US14981443
申请日：2015-12-28
Applicant: Facebook, Inc.
Inventor： Matthew Logan Schmid , Roee Vulkan , Laurent Nicolas Landowski , Alexandre Lebrun , Allan Grinshtein
Abstract: Systems, methods, and non-transitory computer-readable media can acquire an incoming message via a communication system. Access to a preconfigured message template can be provided. A command to generate an outgoing message based on the preconfigured message template can be acquired. The outgoing message generated based on the preconfigured message template can be transmitted via the communication system. The outgoing message can be transmitted as a response to the incoming message.
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6.发明申请公开(公告)号：US20180121830A1
公开(公告)日：2018-05-03
申请号：US15342069
申请日：2016-11-02
Applicant: Facebook, Inc.
Inventor： Matthew Logan Schmid , Ehud Weinsberg
Abstract: Systems, methods, and non-transitory computer-readable media according to certain aspects can obtain a comment submitted by a user on a page associated with an entity. A training data set, including a plurality of comments, that indicates whether each of the plurality of comments is actionable can be determined. A machine learning model can be trained based on the training data set. Whether the comment is actionable can be determined based at least in part on the machine learning model.
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7.发明申请公开(公告)号：US20180012139A1
公开(公告)日：2018-01-11
申请号：US15203493
申请日：2016-07-06
Applicant: Facebook, Inc.
Inventor： Matthew Logan Schmid , Akhil Nambiar , Ehud Weinsberg , Tianyu Xie , Shuyang Lin
CPC classification number: G06N20/00 , G06Q10/00 , G06Q10/10 , G06Q30/02 , G06Q50/01 , H04L51/32 , H04L67/10
Abstract: Systems, methods, and non-transitory computer-readable media according to certain aspects can receive at least one message sent by a user of a social networking system to a page provided by the social networking system, where the page is associated with an entity. A training data set including a plurality of messages can be determined, and the training data set can indicate an intent classification for each of the plurality of messages. The intent classification can be indicative of an intent associated with a particular message. A machine learning model may be trained based at least in part on the training data set. A first intent classification for the at least one message can be determined, based at least in part on the machine learning model.
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公开(公告)号：US10904345B2
公开(公告)日：2021-01-26
申请号：US14951713
申请日：2015-11-25
Applicant: Facebook, Inc.
Inventor： Matthew Logan Schmid , Xiuhui Yu , Allan Grinshtein , Olivier Henri Pascal Devoret
Abstract: Systems, methods, and non-transitory computer-readable media can determine responsiveness information for a page in a social networking system, wherein the responsiveness information describes at least a rate at which an administrator of the page replies to messages sent to the page. A request can be received from a user of the social networking system to access the page through a computing device. Data describing the page can be provided to be displayed through the computing device, wherein the responsiveness information is included in the page.
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公开(公告)号：US20160285816A1
公开(公告)日：2016-09-29
申请号：US14804991
申请日：2015-07-21
Applicant: FACEBOOK, INC.
Inventor： Matthew Logan Schmid , Eyal Michael Sharon , Matthew Sanchez Bush , Roee Vulkan
IPC: H04L12/58
CPC classification number: G06Q30/0631 , G06Q30/0635 , G06Q50/01 , H04L51/02 , H04L51/32 , H04L67/306
Abstract: Techniques for automated determination of form responses are described. In one embodiment, a commerce intermediary server may be operative to receive a messaging package from a messaging endpoint at a messaging service; perform a natural language processing of the messaging package to determine a response message predicted to correspond to the messaging package; determine an administrator account assigned to respond to the messaging package; and transmit a form response package to an administrator messaging endpoint for the administrator account, the form response package comprising the response message. Other embodiments are described and claimed.
Abstract translation: 描述了自动确定形式响应的技术。 在一个实施例中，商务中介服务器可以操作以在消息收发服务处从消息端点接收消息包; 执行所述消息包的自然语言处理以确定预测为对应于所述消息包的响应消息; 确定分配给响应消息包的管理员帐户; 并将表单响应包传送到管理员帐户的管理员消息收发端点，该表单响应包包括响应消息。 描述和要求保护其他实施例。
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