公开(公告)号：US20170187666A1

公开(公告)日：2017-06-29

申请号：US14981443

申请日：2015-12-28

Applicant: Facebook, Inc.

Inventor： Matthew Logan Schmid ,  Roee Vulkan ,  Laurent Nicolas Landowski ,  Alexandre Lebrun ,  Allan Grinshtein

IPC: H04L12/58 ,  H04L29/08

Abstract: Systems, methods, and non-transitory computer-readable media can acquire an incoming message via a communication system. Access to a preconfigured message template can be provided. A command to generate an outgoing message based on the preconfigured message template can be acquired. The outgoing message generated based on the preconfigured message template can be transmitted via the communication system. The outgoing message can be transmitted as a response to the incoming message.

公开(公告)号：US20170186100A1

公开(公告)日：2017-06-29

申请号：US14980543

申请日：2015-12-28

Applicant: Facebook, Inc.

Inventor： Matthew Logan Schmid ,  Roee Vulkan

IPC: G06Q50/00 ,  G06Q30/02

CPC classification number: G06Q50/01 ,  G06Q30/0201

Abstract: Systems, methods, and non-transitory computer-readable media can establish a merchant account on a social networking system associated with a first merchant. A customer profile associated with the first merchant and a first customer is established. Customer context information associated with the first customer profile is generated without merchant intervention based on a customer context information rule.

公开(公告)号：US20160285816A1

公开(公告)日：2016-09-29

申请号：US14804991

申请日：2015-07-21

Applicant: FACEBOOK, INC.

Inventor： Matthew Logan Schmid ,  Eyal Michael Sharon ,  Matthew Sanchez Bush ,  Roee Vulkan

IPC: H04L12/58

CPC classification number: G06Q30/0631 ,  G06Q30/0635 ,  G06Q50/01 ,  H04L51/02 ,  H04L51/32 ,  H04L67/306

Abstract: Techniques for automated determination of form responses are described. In one embodiment, a commerce intermediary server may be operative to receive a messaging package from a messaging endpoint at a messaging service; perform a natural language processing of the messaging package to determine a response message predicted to correspond to the messaging package; determine an administrator account assigned to respond to the messaging package; and transmit a form response package to an administrator messaging endpoint for the administrator account, the form response package comprising the response message. Other embodiments are described and claimed.

Abstract translation: 描述了自动确定形式响应的技术。 在一个实施例中，商务中介服务器可以操作以在消息收发服务处从消息端点接收消息包; 执行所述消息包的自然语言处理以确定预测为对应于所述消息包的响应消息; 确定分配给响应消息包的管理员帐户; 并将表单响应包传送到管理员帐户的管理员消息收发端点，该表单响应包包括响应消息。 描述和要求保护其他实施例。

公开(公告)号：US10686745B2

公开(公告)日：2020-06-16

申请号：US14981443

申请日：2015-12-28

Applicant: Facebook, Inc.

Inventor： Matthew Logan Schmid ,  Roee Vulkan ,  Laurent Nicolas Landowski ,  Alexandre Lebrun ,  Allan Grinshtein

IPC: H04L12/58 ,  H04L29/08

Abstract: Systems, methods, and non-transitory computer-readable media can acquire an incoming message via a communication system. Access to a preconfigured message template can be provided. A command to generate an outgoing message based on the preconfigured message template can be acquired. The outgoing message generated based on the preconfigured message template can be transmitted via the communication system. The outgoing message can be transmitted as a response to the incoming message.