公开(公告)号：US06233318B1

公开(公告)日：2001-05-15

申请号：US08743793

申请日：1996-11-05

Applicant: Donald F. Picard ,  Thomas Lyman Root ,  Jeffrey John Schlueter ,  Gerald William Weare

Inventor： Donald F. Picard ,  Thomas Lyman Root ,  Jeffrey John Schlueter ,  Gerald William Weare

IPC: H04M3533

CPC classification number: H04L51/066 ,  G06F19/00 ,  H04L51/36 ,  H04M3/4938 ,  H04M3/5307 ,  H04M3/53325 ,  H04M3/53333 ,  H04M7/006 ,  H04M2201/60

Abstract: A unified messaging system that provides a multimedia mailbox. The system allows a subscriber to access stored multimedia messages, such as voicemail messages, facsimile messages, combined voice and facsimile messages and video messages, not only through a public switched telephone network using a telephone but also over a data network, such as the Internet or an intranet, using a personal computer. The system provides voicemail access over the telephone network, indicating message number, etc. with the ability to play messages to the telephone user as desired. For text type messages, such as facsimile and e-mail, the system converts the text into speech and plays the speech to the telephone user. The system allows a personal computer user to obtain the data network access using an Internet browser. The browser is used to access a home page of the system and get information about the messages stored, and is used to download (get) and play the messages at the personal computer via data streaming in the case of a voice or video messages or view the messages in the case of text type messages, such as facsimile and e-mail. The user can also perform the other typical messaging functions over the data network connection that are provided for telephone access, such as viewing a message list, saving and deleting messages, group list administration and other administration tasks.

Abstract translation: 提供多媒体邮箱的统一邮件系统。 该系统允许用户不仅通过使用电话的公共交换电话网络，而且通过诸如因特网的数据网络来访问存储的多媒体消息，例如语音邮件消息，传真消息，组合的语音和传真消息以及视频消息 或内部网，使用个人计算机。 该系统通过电话网络提供语音邮件访问，指示消息号码等，具有根据需要向电话用户播放消息的能力。 对于诸如传真和电子邮件的文本类型消息，系统将文本转换为语音并将该语音播放给电话用户。 该系统允许个人计算机用户使用因特网浏览器来获取数据网络访问。 浏览器用于访问系统的主页并获取有关存储的消息的信息，并用于在语音或视频消息或视图的情况下通过数据流下载（获取）和在个人计算机上播放消息 在文本类型消息的情况下的消息，例如传真和电子邮件。 用户还可以通过为电话访问提供的数据网络连接执行其他典型的消息传递功能，例如查看消息列表，保存和删除消息，组列表管理和其他管理任务。

公开(公告)号：US07085554B2

公开(公告)日：2006-08-01

申请号：US10350087

申请日：2003-01-24

Applicant: Donald F. Picard ,  Douglas Daniel Raponi ,  Jose J. Capo ,  Ray Fernando Jimenez

Inventor： Donald F. Picard ,  Douglas Daniel Raponi ,  Jose J. Capo ,  Ray Fernando Jimenez

IPC: H04M11/10

CPC classification number: H04M3/53325

Abstract: The present invention is a system that uses a migration server to access voicemail of a source system through a front-end switch via a telephony interface, obtain voice messages stored on the source system and store them on a destination system via a data interface. A host processor initiates a migration based on a mailbox migration status stored in a host database and controls the switch to provide a path from the migration server to the source system. The host processor also controls call flow and initiates pass code (PIN) digit capture of a subscriber's pass code by the switch for mailboxes to be migrated. Call flow control includes determining to which system to route an arriving call based on migration status and determining whether to output a message-waiting indicator for newly stored messages. A migration server controls call tree navigation aspects of call flow during migration. Automated speech recognition is used to help capture the voice message as opposed to the voice message envelope and to capture message attribute information as well as the subscriber's greeting and voice announcement, and to assist in voicemail menu navigation.

Abstract translation: 本发明是一种使用迁移服务器经由电话接口通过前端交换机来访问源系统的语音邮件的系统，获得存储在源系统上的语音消息并经由数据接口将其存储在目的地系统上。 主机处理器根据存储在主机数据库中的邮箱迁移状态启动迁移，并控制交换机提供从迁移服务器到源系统的路径。 主机处理器还控制呼叫流程，并通过交换机启动用于迁移的邮箱的用户密码的密码（PIN）数字捕获。 呼叫流控制包括基于迁移状态确定哪个系统路由到达的呼叫，并确定是否输出新存储的消息的消息等待指示符。 迁移服务器控制迁移期间呼叫流的呼叫树导航方面。 自动语音识别用于帮助捕获语音消息，而不是语音消息信封，并捕获消息属性信息以及用户的问候语和语音通知，并协助语音邮件菜单导航。

公开(公告)号：US5263080A

公开(公告)日：1993-11-16

申请号：US531633

申请日：1990-06-01

Applicant: Scott A. Jones ,  Donald F. Picard ,  James A. Hamilton ,  Eric A. Houston ,  Stephen R. Kowal

Inventor： Scott A. Jones ,  Donald F. Picard ,  James A. Hamilton ,  Eric A. Houston ,  Stephen R. Kowal

IPC: H04M3/533 ,  H04M17/00 ,  H04M1/64

CPC classification number: H04M17/00 ,  H04M3/533

Abstract: A pay telephone message system is disclosed that includes a voice message system storing and forwarding to a destination telephone a voice message left by a user. Call information including the destination telephone number is routed out-of-band, that is, in a data or service request channel separate from the voice channel, over a packet concentrator network separate from the voice telephone network. During operation a message telephone call is placed to the voice message system over the existing telephone network. The call information is routed over the concentrator network as a voice message service request. The voice message system returns a token, a call identifier or service request number, corresponding to the service request to the pay telephone interface making the request and handling the pay telephone call. The interface sends the token in-band over the telephone network to the voice message system prior to allowing the pay telephone user to store a message. The token allows the voice message system to correlate the incoming voice message with the call information.

Abstract translation: 公开了一种付费电话消息系统，其包括语音消息系统，其向目的地电话机存储用户留下的语音消息。 包括目的地电话号码的呼叫信息通过与语音电话网络分开的分组集中器网络被路由到带外，即在与语音信道分离的数据或服务请求信道中。 在操作期间，消息电话呼叫通过现有电话网络被发送到语音消息系统。 呼叫信息作为语音消息服务请求通过集中器网络路由。 语音消息系统向付费电话接口发送对应于服务请求的令牌，呼叫标识符或服务请求号码，进行请求并处理付费电话呼叫。 在允许付费电话用户存储消息之前，接口通过电话网络将带内的令牌发送到语音消息系统。 令牌允许语音消息系统将传入语音消息与呼叫信息相关联。

公开(公告)号：US6115455A

公开(公告)日：2000-09-05

申请号：US743792

申请日：1996-11-05

Applicant: Donald F. Picard

Inventor： Donald F. Picard

IPC: H04M3/42 ,  H04L12/58 ,  H04M3/533 ,  H04M3/537 ,  H04M7/12 ,  H04M1/64

CPC classification number: H04M3/533 ,  H04L12/58 ,  H04L51/28 ,  H04L51/30 ,  H04M3/537 ,  H04M7/12

Abstract: A system that dynamically creates a mailbox if the mailbox does not exist for a message at the time that the message is to be stored when dynamic mailbox creation is enabled. A system level process indicates that the mailbox exists and provides default subscriber information to a voice messaging application during the receipt of a message when a mailbox does not exist on the system for the recipient of the message and dynamic mailbox creation is enabled. At the time the message is to be stored the mailbox is created with the default subscriber information. The system checks for erroneous mailboxes by requesting confirmation of the recipient telephone number from the telephone system using a message waiting indication packet. This check can be performed before the mailbox is created when the mailbox address is available, while the message is being held before being stored, or it can be used to delete the mailbox after it is created. When the message is retrieved, the mailbox is initialized. Mailboxes that are not initialized and that are dynamically created are deleted after a mailbox expiration time period has elapsed.

Abstract translation: 如果在启用动态邮箱创建时要存储消息时邮件不存在邮箱，则动态创建邮箱的系统。 系统级进程指示邮箱存在，并且在收到消息时向语音消息应用程序提供默认订阅者信息，当系统上不存在邮箱的收件人的邮箱并启用动态邮箱创建时。 在存储消息时，将使用默认的用户信息创建邮箱。 系统通过使用消息等待指示包从电话系统请求确认接收者电话号码来检查错误邮箱。 邮箱在邮箱地址可用之前可以在邮箱被创建之前执行，而邮箱在被保存之前被保留，或者可以在创建邮箱之后删除邮箱。 当检索到邮件时，邮箱被初始化。 没有初始化并且动态创建的邮箱在邮箱过期时间段过去后将被删除。

公开(公告)号：US5193110A

公开(公告)日：1993-03-09

申请号：US594648

申请日：1990-10-09

Applicant: Scott A. Jones ,  Allen T. Arumainayagam ,  Amitava Mukherjee ,  Donald F. Picard ,  Richard E. Cohen

Inventor： Scott A. Jones ,  Allen T. Arumainayagam ,  Amitava Mukherjee ,  Donald F. Picard ,  Richard E. Cohen

IPC: H04M3/42 ,  H04M3/527 ,  H04N1/00 ,  H04Q11/04

CPC classification number: H04M3/42314 ,  H04M3/527 ,  H04Q11/0428 ,  H04Q2213/13034 ,  H04Q2213/13103 ,  H04Q2213/13106 ,  H04Q2213/13174 ,  H04Q2213/13179 ,  H04Q2213/13199 ,  H04Q2213/13204 ,  H04Q2213/13375 ,  H04Q2213/13376 ,  H04Q2213/13377 ,  H04Q2213/13378 ,  Y10S379/905 ,  Y10S379/908 ,  Y10S379/909

Abstract: An integrated services platform for a telephone communication system includes a plurality of application processing ports for providing different types of information services through the telephone communication system. A master control unit and a high speed digital switch control processing of incoming phone calls to recognize the type of service being requested by a subscriber and non-subscriber, and route the call to the appropriate application processing port which is capable of providing the requested service. Application processing ports can be provided to implement a number of information services including videotex, voice, speech synthesis, E-mail, facsimile store and forward, speech recognition, telex, residential call answering, business voice messaging, home shopping, classified advertising, trucking dispatch, doctor's register and automated attendant. In this manner, a centrally located services platform can be provided to provide a number of different types of service to the user.