SYSTEM AND METHOD FOR SOCIAL NETWORK ROUTING FOR REQUEST MATCHING IN ENTERPRISE ENVIRONMENTS
    1.
    发明申请
    SYSTEM AND METHOD FOR SOCIAL NETWORK ROUTING FOR REQUEST MATCHING IN ENTERPRISE ENVIRONMENTS 审中-公开
    用于社会网络路由的系统和方法,用于企业环境中的请求匹配

    公开(公告)号:US20100010860A1

    公开(公告)日:2010-01-14

    申请号:US12172637

    申请日:2008-07-14

    CPC classification number: G06Q30/08 G06Q10/063112 G06Q10/1093

    Abstract: A plurality of requests for service are obtained, each of the requests specifying a description of work, at least one constraint, and at least one objective function. Each request is routed to a corresponding first target resource, according to a routing table, in a manner to satisfy the at least one constraint and the at least one objective function. Tracking is carried out to determine whether the first target resource accepts a given request, rejects the given request, or passes on the given request to a second resource. The routing table is updated based on the tracking.

    Abstract translation: 获得多个服务请求,每个请求指定工作的描述,至少一个约束和至少一个目标函数。 根据路由表,以满足所述至少一个约束和所述至少一个目标函数的方式将每个请求路由到相应的第一目标资源。 执行跟踪以确定第一目标资源是否接受给定的请求,拒绝给定的请求,或者将给定的请求传递给第二资源。 基于跟踪更新路由表。

    METHOD FOR DISPATCHING SERVICE REQUESTS
    3.
    发明申请
    METHOD FOR DISPATCHING SERVICE REQUESTS 有权
    分配服务请求的方法

    公开(公告)号:US20090262923A1

    公开(公告)日:2009-10-22

    申请号:US12103769

    申请日:2008-04-16

    CPC classification number: H04M3/5233 H04M3/5234 H04M2201/18

    Abstract: Techniques for dispatching one or more services requests to one or more agents are provided. The techniques include obtaining one or more attributes of each service request, obtaining one or more attributes of each agent, obtaining feedback from each of one or more agent queues, and using the one or more attributes of each service request, the one or more attributes of each agent and the feedback from each of the one or more agent queues to determine one or more suitable agents to receive a dispatch for each of the one or more service requests. Techniques are also provided for generating a database of one or more attributes of one or more service requests and one or more attributes of one or more agents.

    Abstract translation: 提供了向一个或多个代理发送一个或多个服务请求的技术。 这些技术包括获得每个服务请求的一个或多个属性,获得每个代理的一个或多个属性,从一个或多个代理队列中的每一个获得反馈,以及使用每个服务请求的一个或多个属性,一个或多个属性 以及来自所述一个或多个代理队列中的每一个的反馈以确定用于为所述一个或多个服务请求中的每一个接收调度的一个或多个合适的代理。 还提供了用于生成一个或多个服务请求的一个或多个属性以及一个或多个代理的一个或多个属性的数据库的技术。

    Voice packet identification based on celp compression parameters
    4.
    发明申请
    Voice packet identification based on celp compression parameters 审中-公开
    基于celp压缩参数的语音包识别

    公开(公告)号:US20060095261A1

    公开(公告)日:2006-05-04

    申请号:US10978055

    申请日:2004-10-30

    CPC classification number: G10L17/00

    Abstract: Mechanisms, and associated methods, for conducting voice analysis (e.g., speaker ID verification) directly from a compressed domain of a voice signal. Preferably, the feature vector is directly segmented, based on its corresponding physical meaning, from the compressed bit stream.

    Abstract translation: 用于直接从语音信号的压缩域进行语音分析(例如,说话人ID验证)的机制和相关方法。 优选地,特征向量基于其对应的物理意义,从压缩比特流被直接分段。

    Method for dispatching service requests
    5.
    发明授权
    Method for dispatching service requests 有权
    调度服务请求的方法

    公开(公告)号:US08385534B2

    公开(公告)日:2013-02-26

    申请号:US12103769

    申请日:2008-04-16

    CPC classification number: H04M3/5233 H04M3/5234 H04M2201/18

    Abstract: Techniques for dispatching one or more services requests to one or more agents are provided. The techniques include obtaining one or more attributes of each service request, obtaining one or more attributes of each agent, obtaining feedback from each of one or more agent queues, and using the one or more attributes of each service request, the one or more attributes of each agent and the feedback from each of the one or more agent queues to determine one or more suitable agents to receive a dispatch for each of the one or more service requests. Techniques are also provided for generating a database of one or more attributes of one or more service requests and one or more attributes of one or more agents.

    Abstract translation: 提供了向一个或多个代理发送一个或多个服务请求的技术。 这些技术包括获得每个服务请求的一个或多个属性,获得每个代理的一个或多个属性,从一个或多个代理队列中的每一个获得反馈,以及使用每个服务请求的一个或多个属性,一个或多个属性 以及来自所述一个或多个代理队列中的每一个的反馈以确定用于为所述一个或多个服务请求中的每一个接收调度的一个或多个合适的代理。 还提供了用于生成一个或多个服务请求的一个或多个属性以及一个或多个代理的一个或多个属性的数据库的技术。

    System and method for constructing flexible ordering to improve productivity and efficiency in process flows
    6.
    发明授权
    System and method for constructing flexible ordering to improve productivity and efficiency in process flows 有权
    用于构建灵活排序以提高生产率和工艺流程效率的系统和方法

    公开(公告)号:US08036865B2

    公开(公告)日:2011-10-11

    申请号:US12172573

    申请日:2008-07-14

    CPC classification number: G06Q10/06

    Abstract: A plurality of equivalent representations of a process are identified. The process has a plurality of tasks. Each of the representations specifies a different order of the tasks. The plurality of equivalent representations are consolidated into a single representation. The single representation captures, in at least one flexible order grouping, at least two of the tasks that may be performed in more than one order. At least one constraint is specified for the at least one flexible order grouping. Techniques for merging two or more flexible representations are also provided.

    Abstract translation: 识别过程的多个等效表示。 该过程具有多个任务。 每个表示都指定了不同的任务顺序。 多个等效表示被合并成单个表示。 单个表示在至少一个灵活的顺序分组中捕获可以以多于一个顺序执行的至少两个任务。 为至少一个灵活顺序分组指定至少一个约束。 还提供了用于合并两个或多个柔性表示的技术。

    VOIP CALLER AUTHENTICATION BY VOICE SIGNATURE CONTINUITY
    7.
    发明申请
    VOIP CALLER AUTHENTICATION BY VOICE SIGNATURE CONTINUITY 有权
    VOIP CALLER通过语音签名连续性认证

    公开(公告)号:US20090276217A1

    公开(公告)日:2009-11-05

    申请号:US12061096

    申请日:2008-04-02

    CPC classification number: H04L12/66

    Abstract: There are provided methods and systems for authenticating a user. A method includes receiving a voice signature certificate corresponding to a setup portion of a Voice over Internet Protocol (VoIP) call. The VoIP call further has a voice conversation portion. The voice signature certificate includes a voice signature segment. The method further includes reproducing the voice signature segment to enable verification of voice continuity from the setup portion to the voice conversation portion. The verification is performing by comparing the voice signature segment to a user's voice during the voice conversation portion.

    Abstract translation: 提供了用于认证用户的方法和系统。 一种方法包括接收与因特网协议语音(VoIP)呼叫的设置部分相对应的语音签名证书。 VoIP呼叫还具有语音对话部分。 语音签名证书包括语音签名段。 该方法还包括再现语音签名片段,以便能够验证从设置部分到语音会话部分的语音连续性。 通过在语音对话部分期间将语音签名片段与用户的语音进行比较来进行验证。

    SYSTEM AND METHOD FOR SPAM DETECTION
    9.
    发明申请
    SYSTEM AND METHOD FOR SPAM DETECTION 失效
    用于垃圾邮件检测的系统和方法

    公开(公告)号:US20080226047A1

    公开(公告)日:2008-09-18

    申请号:US12131334

    申请日:2008-06-02

    CPC classification number: H04M3/436 H04L29/06027 H04L65/1079

    Abstract: A caller verification system and method include generating a challenge to be sent to a caller which requires a response from the caller prior to accepting a call. A response or lack thereof is determined from the caller, and the response is analyzed relative to an acceptable response to determine whether the caller is acceptable to communicate with. If the caller is acceptable, the call may be accepted.

    Abstract translation: 呼叫者验证系统和方法包括在接受呼叫之前产生要发送给呼叫者的质询,其要求来自呼叫者的响应。 从呼叫者确定响应或不足,并且相对于可接受的响应来分析响应,以确定呼叫者是否可接受与之通信。 如果呼叫者可以接受,则可以接受呼叫。

    N-WAYS CONFERENCE SYSTEM USING ONLY PARTICIPANTS' TELEPHONY DEVICES WITHOUT EXTERNAL CONFERENCE SERVER
    10.
    发明申请
    N-WAYS CONFERENCE SYSTEM USING ONLY PARTICIPANTS' TELEPHONY DEVICES WITHOUT EXTERNAL CONFERENCE SERVER 失效
    仅使用无外部会议服务器的参与者电话设备的N-WAYS会议系统

    公开(公告)号:US20080198770A1

    公开(公告)日:2008-08-21

    申请号:US12114890

    申请日:2008-05-05

    CPC classification number: H04M3/56 H04M3/12

    Abstract: An n-ways conferencing system using only the participants' telephony devices and without an external conference server. A plurality of telephony devices dial in to and report their mixing capability to a connection topology manager. The connection topology manager also determines the location of each telephony device and neighboring telephony device pairs in the conference service, as each telephony device is used for mixing voice signals of its closest neighbors, and calculates a minimum conference traffic delay for each telephony device. The connection topology manager then builds a topology for the conference service based on the mixing capability, location, and minimum conference traffic delay, wherein the connection topology manager distributes a mixing computation in a substantially uniform manner across the plurality of telephony devices. When a change in the network condition is detected, the connection topology manager rebuilds the topology to bypass the change in the network condition.

    Abstract translation: 仅使用参与者的电话设备并且没有外部会议服务器的n路会议系统。 多个电话设备拨入并向连接拓扑管理器报告其混合能力。 连接拓扑管理器还确定会议服务中每个电话设备和相邻电话设备对的位置,因为每个电话设备用于混合其最近邻居的语音信号,并且计算每个电话设备的最小会议业务延迟。 连接拓扑管理器然后基于混合能力,位置和最小会议业务延迟构建会议服务的拓扑,其中,连接拓扑管理器以跨过多个电话设备的基本均匀的方式分配混合计算。 当检测到网络状况发生变化时,连接拓扑管理器重建拓扑以绕过网络状况的变化。

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