Out of box user performance journey monitoring

    公开(公告)号:US12047839B2

    公开(公告)日:2024-07-23

    申请号:US16745648

    申请日:2020-01-17

    Abstract: In one embodiment, a method for user performance journey monitoring is disclosed. The method illustratively comprises receiving, by a process, user journey information associated with an application and a plurality of application end users, the user journey information indicative of navigation paths of the application end users among a plurality of nodes configured to perform at least a part of the application; receiving, by the process, performance metric information indicative of performance of the plurality of nodes configured to perform at least the part of the application; correlating, by the process, the user journey information with the performance metric information based on one or more query criteria; and storing, by the process, the correlated user journey information and performance metric information in an application end user journey database indexed by the one or more query criteria.

    Root cause discovery engine
    2.
    发明授权

    公开(公告)号:US11954568B2

    公开(公告)日:2024-04-09

    申请号:US17481297

    申请日:2021-09-21

    CPC classification number: G06N20/00 H04L41/14 H04L41/16

    Abstract: The disclosed technology relates identifying causes of an observed outcome. A system is configured to receive an indication of a user experience problem, wherein the user experience problem is associated with observed operations data including an observed outcome. The system generates, based on the observed operations data, a predicted outcome according to a model, determines that the observed outcome is within range of the predicted outcome, and identifies a set of candidate causes of the user experience problem when the observed outcome is within range of the predicted outcome.

    ROOT CAUSE DISCOVERY ENGINE
    4.
    发明公开

    公开(公告)号:US20230289661A1

    公开(公告)日:2023-09-14

    申请号:US18180097

    申请日:2023-03-07

    CPC classification number: G06N20/00 H04L41/16 H04L41/14

    Abstract: The disclosed technology relates identifying causes of an observed outcome. A system is configured to receive an indication of a user experience problem, wherein the user experience problem is associated with observed operations data including an observed outcome. The system generates, based on the observed operations data, a predicted outcome according to a model, determines that the observed outcome is within range of the predicted outcome, and identifies a set of candidate causes of the user experience problem when the observed outcome is within range of the predicted outcome.

    ROOT CAUSE DISCOVERY ENGINE
    5.
    发明申请

    公开(公告)号:US20220067587A1

    公开(公告)日:2022-03-03

    申请号:US17523310

    申请日:2021-11-10

    Abstract: The disclosed technology relates identifying causes of an observed outcome. A system is configured to receive an indication of a user experience problem, wherein the user experience problem is associated with observed operations data including an observed outcome. The system generates, based on the observed operations data, a predicted outcome according to a model, determines that the observed outcome is within range of the predicted outcome, and identifies a set of candidate causes of the user experience problem when the observed outcome is within range of the predicted outcome.

    Root cause discovery engine
    6.
    发明授权

    公开(公告)号:US11132620B2

    公开(公告)日:2021-09-28

    申请号:US15492136

    申请日:2017-04-20

    Abstract: The disclosed technology relates identifying causes of an observed outcome. A system is configured to receive an indication of a user experience problem, wherein the user experience problem is associated with observed operations data including an observed outcome. The system generates, based on the observed operations data, a predicted outcome according to a model, determines that the observed outcome is within range of the predicted outcome, and identifies a set of candidate causes of the user experience problem when the observed outcome is within range of the predicted outcome.

    SYSTEM FOR QUERYING MODELS
    7.
    发明申请

    公开(公告)号:US20180276553A1

    公开(公告)日:2018-09-27

    申请号:US15465679

    申请日:2017-03-22

    CPC classification number: G06N20/00 G06F17/2785 G06N5/022

    Abstract: The disclosed technology relates to machine learning and statistical models. A system is configured to receive a user statement comprising a request for information and identify an intent type and one or more parameters based on the user statement. The system selects a model from the model registry based on the intent type and the one or more parameters, obtains a result based on invoking the selected model using the one or more parameters, and provides the result to the user.

    ROOT CAUSE DISCOVERY ENGINE
    8.
    发明公开

    公开(公告)号:US20240185133A1

    公开(公告)日:2024-06-06

    申请号:US18442037

    申请日:2024-02-14

    CPC classification number: G06N20/00 H04L41/14 H04L41/16

    Abstract: The disclosed technology relates identifying causes of an observed outcome. A system is configured to receive an indication of a user experience problem, wherein the user experience problem is associated with observed operations data including an observed outcome. The system generates, based on the observed operations data, a predicted outcome according to a model, determines that the observed outcome is within range of the predicted outcome, and identifies a set of candidate causes of the user experience problem when the observed outcome is within range of the predicted outcome.

    ROOT CAUSE DISCOVERY ENGINE
    9.
    发明申请

    公开(公告)号:US20220004931A1

    公开(公告)日:2022-01-06

    申请号:US17481297

    申请日:2021-09-21

    Abstract: The disclosed technology relates identifying causes of an observed outcome. A system is configured to receive an indication of a user experience problem, wherein the user experience problem is associated with observed operations data including an observed outcome. The system generates, based on the observed operations data, a predicted outcome according to a model, determines that the observed outcome is within range of the predicted outcome, and identifies a set of candidate causes of the user experience problem when the observed outcome is within range of the predicted outcome.

    OUT OF BOX USER PERFORMANCE JOURNEY MONITORING

    公开(公告)号:US20210227351A1

    公开(公告)日:2021-07-22

    申请号:US16745648

    申请日:2020-01-17

    Abstract: In one embodiment, a method for user performance journey monitoring is disclosed. The method illustratively comprises receiving, by a process, user journey information associated with an application and a plurality of application end users, the user journey information indicative of navigation paths of the application end users among a plurality of nodes configured to perform at least a part of the application; receiving, by the process, performance metric information indicative of performance of the plurality of nodes configured to perform at least the part of the application; correlating, by the process, the user journey information with the performance metric information based on one or more query criteria; and storing, by the process, the correlated user journey information and performance metric information in an application end user journey database indexed by the one or more query criteria.

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