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1.发明申请公开(公告)号：US20190236205A1
公开(公告)日：2019-08-01
申请号：US15885018
申请日：2018-01-31
Applicant: Cisco Technology, Inc.
Inventor： Kui Jia , Harish Doddala
Abstract: In one embodiment, a method of processing a natural language input using a conversational knowledge graph in a virtual assistant is disclosed. The method includes receiving a natural language query from a user; translating the natural language query received from the user into corresponding intents; retrieving conversational knowledge context information based on the intents; using the retrieved conversational knowledge context information to customize back-end service calls to downstream applications; receiving a result of the customized back-end service calls; sending the result of the customized back-end service calls in a response to the natural language understanding system; translating the response from the fulfillment service system into a natural language response; and providing the natural language translated response to the user.
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公开(公告)号：US11954568B2
公开(公告)日：2024-04-09
申请号：US17481297
申请日：2021-09-21
Applicant: Cisco Technology, Inc.
Inventor： Harish Doddala , Tian Bu , Tej Redkar
Abstract: The disclosed technology relates identifying causes of an observed outcome. A system is configured to receive an indication of a user experience problem, wherein the user experience problem is associated with observed operations data including an observed outcome. The system generates, based on the observed operations data, a predicted outcome according to a model, determines that the observed outcome is within range of the predicted outcome, and identifies a set of candidate causes of the user experience problem when the observed outcome is within range of the predicted outcome.
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公开(公告)号：US20240185133A1
公开(公告)日：2024-06-06
申请号：US18442037
申请日：2024-02-14
Applicant: Cisco Technology, Inc.
Inventor： Harish Doddala , Tian Bu , Tej Redkar
Abstract: The disclosed technology relates identifying causes of an observed outcome. A system is configured to receive an indication of a user experience problem, wherein the user experience problem is associated with observed operations data including an observed outcome. The system generates, based on the observed operations data, a predicted outcome according to a model, determines that the observed outcome is within range of the predicted outcome, and identifies a set of candidate causes of the user experience problem when the observed outcome is within range of the predicted outcome.
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公开(公告)号：US20220004931A1
公开(公告)日：2022-01-06
申请号：US17481297
申请日：2021-09-21
Applicant: Cisco Technology, Inc.
Inventor： Harish Doddala , Tian Bu , Tej Redkar
Abstract: The disclosed technology relates identifying causes of an observed outcome. A system is configured to receive an indication of a user experience problem, wherein the user experience problem is associated with observed operations data including an observed outcome. The system generates, based on the observed operations data, a predicted outcome according to a model, determines that the observed outcome is within range of the predicted outcome, and identifies a set of candidate causes of the user experience problem when the observed outcome is within range of the predicted outcome.
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5.发明授权公开(公告)号：US10762113B2
公开(公告)日：2020-09-01
申请号：US15885018
申请日：2018-01-31
Applicant: Cisco Technology, Inc.
Inventor： Kui Jia , Harish Doddala
IPC: G06F16/332 , G10L15/22 , G06N5/02 , G06F3/16 , G10L15/193 , G06N20/00
Abstract: In one embodiment, a method of processing a natural language input using a conversational knowledge graph in a virtual assistant is disclosed. The method includes receiving a natural language query from a user; translating the natural language query received from the user into corresponding intents; retrieving conversational knowledge context information based on the intents; using the retrieved conversational knowledge context information to customize back-end service calls to downstream applications; receiving a result of the customized back-end service calls; sending the result of the customized back-end service calls in a response to the natural language understanding system; translating the response from the fulfillment service system into a natural language response; and providing the natural language translated response to the user.
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Patent Agency Ranking
公开(公告)号：US20180308001A1
公开(公告)日：2018-10-25
申请号：US15492136
申请日：2017-04-20
Applicant: Cisco Technology, Inc.
Inventor： Harish Doddala , Tian Bu , Tej Redkar
IPC: G06N99/00
CPC classification number: G06N99/005 , H04L41/14 , H04L41/16
Abstract: The disclosed technology relates identifying causes of an observed outcome. A system is configured to receive an indication of a user experience problem, wherein the user experience problem is associated with observed operations data including an observed outcome. The system generates, based on the observed operations data, a predicted outcome according to a model, determines that the observed outcome is within range of the predicted outcome, and identifies a set of candidate causes of the user experience problem when the observed outcome is within range of the predicted outcome.
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公开(公告)号：US20230289661A1
公开(公告)日：2023-09-14
申请号：US18180097
申请日：2023-03-07
Applicant: Cisco Technology, Inc.
Inventor： Harish Doddala , Tian Bu , Tej Redkar
Abstract: The disclosed technology relates identifying causes of an observed outcome. A system is configured to receive an indication of a user experience problem, wherein the user experience problem is associated with observed operations data including an observed outcome. The system generates, based on the observed operations data, a predicted outcome according to a model, determines that the observed outcome is within range of the predicted outcome, and identifies a set of candidate causes of the user experience problem when the observed outcome is within range of the predicted outcome.
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公开(公告)号：US20220067587A1
公开(公告)日：2022-03-03
申请号：US17523310
申请日：2021-11-10
Applicant: Cisco Technology, Inc.
Inventor： Harish Doddala , Tian Bu , Tej Redkar
Abstract: The disclosed technology relates identifying causes of an observed outcome. A system is configured to receive an indication of a user experience problem, wherein the user experience problem is associated with observed operations data including an observed outcome. The system generates, based on the observed operations data, a predicted outcome according to a model, determines that the observed outcome is within range of the predicted outcome, and identifies a set of candidate causes of the user experience problem when the observed outcome is within range of the predicted outcome.
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公开(公告)号：US11132620B2
公开(公告)日：2021-09-28
申请号：US15492136
申请日：2017-04-20
Applicant: Cisco Technology, Inc.
Inventor： Harish Doddala , Tian Bu , Tej Redkar
Abstract: The disclosed technology relates identifying causes of an observed outcome. A system is configured to receive an indication of a user experience problem, wherein the user experience problem is associated with observed operations data including an observed outcome. The system generates, based on the observed operations data, a predicted outcome according to a model, determines that the observed outcome is within range of the predicted outcome, and identifies a set of candidate causes of the user experience problem when the observed outcome is within range of the predicted outcome.
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公开(公告)号：US20180276553A1
公开(公告)日：2018-09-27
申请号：US15465679
申请日：2017-03-22
Applicant: CISCO TECHNOLOGY, INC.
Inventor： Tej Redkar , Tian Bu , Harish Doddala
CPC classification number: G06N20/00 , G06F17/2785 , G06N5/022
Abstract: The disclosed technology relates to machine learning and statistical models. A system is configured to receive a user statement comprising a request for information and identify an intent type and one or more parameters based on the user statement. The system selects a model from the model registry based on the intent type and the one or more parameters, obtains a result based on invoking the selected model using the one or more parameters, and provides the result to the user.
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