-
公开(公告)号：US20240223696A1
公开(公告)日：2024-07-04
申请号：US18606419
申请日：2024-03-15
发明人： Jaime D. Lemley , Rob Preston , Jeremy Lemley
CPC分类号： H04M3/2272 , H04L51/02 , H04M3/2263 , H04M3/4217 , H04M3/5191 , G06F3/0482 , H04L41/22
摘要： Novel tools and techniques are provided for implementing call center-based automated interface between call center agents and network orchestration systems, in some cases, via application programming interfaces (“APIs”). In various embodiments, an automated services platform may collect, from data sources, data associated with services provided by a service provider. The collected data may be autonomously analyzed to identify any issues with provisioning a service(s) to a customer. If so, one or more automation actions may be autonomously identified to address the determined issue(s). The automated services platform may autonomously send instructions to automation bots to perform the identified one or more automation actions, and may generate and present a UI on a user terminal operated by a user, the UI displaying information regarding at least one of the at least one issue, the affected service(s), the identified one or more automation actions, or the automation bots, and/or the like.
-
公开(公告)号：US11936805B2
公开(公告)日：2024-03-19
申请号：US17491196
申请日：2021-09-30
发明人： Jaime D. Lemley , Rob Preston , Jeremy Lemley
CPC分类号： H04M3/2272 , H04L51/02 , H04M3/2263 , H04M3/4217 , H04M3/5191 , G06F3/0482 , H04L41/22
摘要： Novel tools and techniques are provided for implementing call center-based automated interface between call center agents and network orchestration systems, in some cases, via application programming interfaces (“APIs”). In various embodiments, an automated services platform may collect, from data sources, data associated with services provided by a service provider. The collected data may be autonomously analyzed to identify any issues with provisioning a service(s) to a customer. If so, one or more automation actions may be autonomously identified to address the determined issue(s). The automated services platform may autonomously send instructions to automation bots to perform the identified one or more automation actions, and may generate and present a UI on a user terminal operated by a user, the UI displaying information regarding at least one of the at least one issue, the affected service(s), the identified one or more automation actions, or the automation bots, and/or the like.
-
公开(公告)号：US11647112B2
公开(公告)日：2023-05-09
申请号：US17491186
申请日：2021-09-30
发明人： Jaime D. Lemley , Rob Preston
IPC分类号： H04M3/22 , H04M3/42 , H04M3/51 , G06F3/0482
CPC分类号： H04M3/2272 , H04M3/4217 , H04M3/42161 , H04M3/5191 , G06F3/0482
摘要： Novel tools and techniques are provided for implementing call center-based automated interface with network switches for Internet service diagnostics and provisioning. In various embodiments, in response to receiving a request by a call center user to access an Internet service customer account, a computing system may access information regarding the Internet service customer account that is stored in a database, may identify a network switch that is configured to provide Internet service to customer premises equipment (“CPE”) disposed at a customer premises associated with the customer, based at least in part on the accessed information, and may autonomously access, from other databases, information associated with the Internet service customer account and with a network profile. The computing system may integrate the accessed information, may generate and present a user interface (“UI”) displaying the accessed information, and may autonomously initiate one or more diagnosis and repair procedures.
-
公开(公告)号：US20230048667A1
公开(公告)日：2023-02-16
申请号：US17491196
申请日：2021-09-30
发明人： Jaime D. Lemley , Rob Preston , Jeremy Lemley
摘要： Novel tools and techniques are provided for implementing call center-based automated interface between call center agents and network orchestration systems, in some cases, via application programming interfaces (“APIs”). In various embodiments, an automated services platform may collect, from data sources, data associated with services provided by a service provider. The collected data may be autonomously analyzed to identify any issues with provisioning a service(s) to a customer. If so, one or more automation actions may be autonomously identified to address the determined issue(s). The automated services platform may autonomously send instructions to automation bots to perform the identified one or more automation actions, and may generate and present a UI on a user terminal operated by a user, the UI displaying information regarding at least one of the at least one issue, the affected service(s), the identified one or more automation actions, or the automation bots, and/or the like.
-
公开(公告)号：US20240297932A1
公开(公告)日：2024-09-05
申请号：US18647488
申请日：2024-04-26
发明人： Jaime D. Lemley , Rob Preston
IPC分类号： H04M3/22 , G06F3/0482 , H04M3/42 , H04M3/51
CPC分类号： H04M3/2272 , H04M3/42161 , H04M3/4217 , H04M3/5191 , G06F3/0482
摘要： Novel tools and techniques are provided for implementing call center-based automated interface with network switches for Internet service diagnostics and provisioning. In various embodiments, in response to receiving a request by a call center user to access an Internet service customer account, a computing system may access information regarding the Internet service customer account that is stored in a database, may identify a network switch that is configured to provide Internet service to customer premises equipment (“CPE”) disposed at a customer premises associated with the customer, based at least in part on the accessed information, and may autonomously access, from other databases, information associated with the Internet service customer account and with a network profile. The computing system may integrate the accessed information, may generate and present a user interface (“UI”) displaying the accessed information, and may autonomously initiate one or more diagnosis and repair procedures.
-
公开(公告)号：US11973897B2
公开(公告)日：2024-04-30
申请号：US18144422
申请日：2023-05-08
发明人： Jaime D. Lemley , Rob Preston
IPC分类号： H04M3/22 , H04M3/42 , H04M3/51 , G06F3/0482
CPC分类号： H04M3/2272 , H04M3/42161 , H04M3/4217 , H04M3/5191 , G06F3/0482
摘要： Novel tools and techniques are provided for implementing call center-based automated interface with network switches for Internet service diagnostics and provisioning. In various embodiments, in response to receiving a request by a call center user to access an Internet service customer account, a computing system may access information regarding the Internet service customer account that is stored in a database, may identify a network switch that is configured to provide Internet service to customer premises equipment (“CPE”) disposed at a customer premises associated with the customer, based at least in part on the accessed information, and may autonomously access, from other databases, information associated with the Internet service customer account and with a network profile. The computing system may integrate the accessed information, may generate and present a user interface (“UI”) displaying the accessed information, and may autonomously initiate one or more diagnosis and repair procedures.
-
公开(公告)号：US20230319179A1
公开(公告)日：2023-10-05
申请号：US18144422
申请日：2023-05-08
发明人： Jaime D. Lemley , Rob Preston
CPC分类号： H04M3/2272 , H04M3/42161 , H04M3/4217 , H04M3/5191 , G06F3/0482
摘要： Novel tools and techniques are provided for implementing call center-based automated interface with network switches for Internet service diagnostics and provisioning. In various embodiments, in response to receiving a request by a call center user to access an Internet service customer account, a computing system may access information regarding the Internet service customer account that is stored in a database, may identify a network switch that is configured to provide Internet service to customer premises equipment (“CPE”) disposed at a customer premises associated with the customer, based at least in part on the accessed information, and may autonomously access, from other databases, information associated with the Internet service customer account and with a network profile. The computing system may integrate the accessed information, may generate and present a user interface (“UI”) displaying the accessed information, and may autonomously initiate one or more diagnosis and repair procedures.
-
公开(公告)号：US20230030263A1
公开(公告)日：2023-02-02
申请号：US17491186
申请日：2021-09-30
发明人： Jaime D. Lemley , Rob Preston
IPC分类号： H04M3/51 , G06F3/0482 , H04M3/42
摘要： Novel tools and techniques are provided for implementing call center-based automated interface with network switches for Internet service diagnostics and provisioning. In various embodiments, in response to receiving a request by a call center user to access an Internet service customer account, a computing system may access information regarding the Internet service customer account that is stored in a database, may identify a network switch that is configured to provide Internet service to customer premises equipment (“CPE”) disposed at a customer premises associated with the customer, based at least in part on the accessed information, and may autonomously access, from other databases, information associated with the Internet service customer account and with a network profile. The computing system may integrate the accessed information, may generate and present a user interface (“UI”) displaying the accessed information, and may autonomously initiate one or more diagnosis and repair procedures.
-
-
-
-
-
-
-
搜索结果
8 条记录 (耗时 0.015 秒)
