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公开(公告)号:US20250028056A1
公开(公告)日:2025-01-23
申请号:US18355532
申请日:2023-07-20
Applicant: Capital One Services, LLC
Inventor: Joshua EDWARDS , Tyler MAIMAN , Samuel YIP , Bryant YEE , Haytham YAGHI
Abstract: A method for identifying correlated users. The method may include: receiving connection data for each of one or more other users; determining a degree of connection of the one or more other users to the first user; receiving query information from one or more electronic devices associated with the first user; receiving authentication information for each of the one or more other users; determining a destination of the first user based on the query information; determining one or more other user destinations for the one or more other users; identifying one or more correlated other users from the one or more other users by comparing the destination of the first user with user destinations of the one or more other users and further based on the degree of connection of the one or more other users; and providing the identified one or more correlated other users to the first user.
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公开(公告)号:US20240406315A1
公开(公告)日:2024-12-05
申请号:US18744909
申请日:2024-06-17
Applicant: Capital One Services, LLC
Inventor: Joshua EDWARDS , Guadalupe BONILLA , Tyler MAIMAN , Michael MOSSOBA , Vahid KHANAGHA , Aysu Ezen CAN , Mia RODRIGUEZ , Feng QIU , Alexander LIN , Meredith L. CRITZER
IPC: H04M3/51 , G06F40/166
Abstract: A system and method for allowing a single live customer service agent to simultaneously serve multiple customers. According to various embodiments, a virtual agent operates at the front end to receive and attempt to handle customer issues. The virtual agent employs speech recognition and intent mapping in order to generate a proposed response that attempts to identify and resolve customer issues. In some scenarios, the proposed response includes both a response message and a response action to be taken. A chat history and the proposed response is then provided to the live agent. The live agent reviews the information provided, and determines whether the proposed response is appropriate. The live agent then approves the response or revises or replaces the response. The final response is sent back to the virtual agent for processing and providing to the customer.
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公开(公告)号:US20240370688A1
公开(公告)日:2024-11-07
申请号:US18777713
申请日:2024-07-19
Applicant: Capital One Services, LLC
Inventor: Kevin OSBORN , Joshua EDWARDS
IPC: G06K19/077 , G06K19/07 , H04W4/80
Abstract: Embodiments may be generally directed to methods. techniques and devices to provide an indication by a contactless card based on a detection of an event.
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公开(公告)号:US20240346827A1
公开(公告)日:2024-10-17
申请号:US18298944
申请日:2023-04-11
Applicant: Capital One Services, LLC
Inventor: Renee GILL , Joshua EDWARDS
IPC: G06V20/52 , G06Q30/018 , G06T7/246 , G06T7/73 , G06V40/18 , G08B13/196 , H04N7/18 , H04N23/695
CPC classification number: G06V20/52 , G06Q30/018 , G06T7/246 , G06T7/73 , G06V40/193 , G08B13/196 , H04N7/181 , H04N7/188 , H04N23/695 , G06T2207/10016 , G06T2207/30201 , G06T2207/30232
Abstract: In some implementations, a compliance monitoring device may detect a trigger event associated with a compliance-based interaction. The compliance-based interaction may be associated with a secure location, a user device of a user, a sensor associated with a secure object, and one or more cameras. The compliance monitoring device may cause the one or more cameras to capture a set of images associated with the compliance-based interaction. The compliance monitoring device may receive the images and may extract image information from the set of images. The compliance monitoring device may receive positioning information associated with the user device and status information associated with the secure object. The compliance monitoring device may analyze at least one of the image information, the positioning information, or the status information to identify a compliance rule violation. The compliance monitoring device may provide an alert indication based on identifying the compliance rule violation.
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公开(公告)号:US20240275881A1
公开(公告)日:2024-08-15
申请号:US18644169
申请日:2024-04-24
Applicant: Capital One Services, LLC
Inventor: Meredith L. CRITZER , Vahid KHANAGHA , Joshua EDWARDS , Mia RODRIGUEZ , Tyler MAIMAN , Aysu EZEN CAN , Alexander LIN , Michael MOSSOBA , Guadalupe BONILLA , Feng QIU
IPC: H04M3/22 , G10L15/22 , G10L21/028 , G10L25/51 , G10L25/69
CPC classification number: H04M3/2281 , G10L15/22 , G10L21/028 , G10L25/51 , G10L25/69 , H04M2201/40 , H04M2203/301
Abstract: In some implementations, a system may capture audio from a call between a calling device and a called device. The system may filter the captured audio to generate a background audio layer. The system may generate an audio footprint that is a representation of sound in the background audio layer. The system may determine that the audio footprint includes a triggering sound footprint based on one or more audio characteristics of the audio footprint. The system may detect synthetic sound based on the audio footprint and after determining that the audio footprint includes the triggering sound footprint, wherein the synthetic sound is indicative of a sound recording. The system may transmit a notification to one or more devices associated with the call based on detecting the synthetic sound.
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公开(公告)号:US20240257137A1
公开(公告)日:2024-08-01
申请号:US18629204
申请日:2024-04-08
Applicant: Capital One Services, LLC
Inventor: Colin HART , Joshua EDWARDS , Francisco PEREZLEON , Molly JOHNSON , Kaitlin NEWMAN , Angelina WU , Jason JI
CPC classification number: G06Q20/4016 , G06N20/00
Abstract: A device receives first transaction information associated with a first transaction, and a first transaction account utilized for the first transaction and associated with a first financial institution. The device determines, based on a fraud model, that the first transaction is to be denied due to potential fraud associated with the first transaction account and receives second transaction information associated with a second transaction, and a second transaction account utilized for the second transaction and associated with a second financial institution. The device processes the first transaction information and the second transaction information, with a matching model, to determine whether the first transaction information matches the second transaction information and determines that the first transaction was incorrectly denied when the first transaction information matches the second transaction information within a predetermined threshold. The device performs one or more actions based on determining that the first transaction was incorrectly denied.
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公开(公告)号:US20240232857A1
公开(公告)日:2024-07-11
申请号:US18616950
申请日:2024-03-26
Applicant: Capital One Services, LLC
Inventor: Tyler MAIMAN , Kevin OSBORN , Joshua EDWARDS
CPC classification number: G06Q20/355 , G06Q20/20 , G06Q20/4016
Abstract: A payment instrument comprising a bottom layer; one or more intermediate layers, wherein at least one of the one or more intermediate layers comprises: a chip comprising a processor and memory; an antenna coupled with the chip; an absorbent medium; and one or more reservoirs comprising beads, each of the beads comprising dyes of one or more colors, the beads configured to release the dyes onto the absorption medium. The dyes cure on the absorption medium at a rate based on a curing agent applied to the absorbent medium or included in beads of the reservoirs. The payment instrument may also comprise a top layer having at least a partially translucent portion above the absorption medium, wherein the absorption medium is at least partially visible through the at least one partially translucent portion.
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8.
公开(公告)号:US20240152784A1
公开(公告)日:2024-05-09
申请号:US18415833
申请日:2024-01-18
Applicant: Capital One Services,LLC
Inventor: Sossena NEGUSSIE , Michael MOSSOBA , Joshua EDWARDS
Abstract: In some implementations, a regression prediction platform may obtain one or more feature sets related to an impending code change, wherein the one or more feature sets may include one or more features related to historical code quality for a developer associated with the impending code change or a quality of a development session associated with the impending code change. The regression prediction platform may provide the one or more feature sets to a machine learning model trained to predict a risk associated with deploying the impending code change based on a probability that deploying the impending code change will cause breakage after deployment and/or a probability that the impending code change will cause support issues after deployment. The regression prediction platform may generate one or more recommended actions related to the impending code change based on the risk associated with deploying the impending code change.
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9.
公开(公告)号:US20240135017A1
公开(公告)日:2024-04-25
申请号:US18049126
申请日:2022-10-23
Applicant: Capital One Services, LLC
Inventor: Joshua EDWARDS , Michael MOSSOBA , Tyler MAIMAN
IPC: G06F21/62
CPC classification number: G06F21/6218
Abstract: In some implementations, a system may receive interaction data corresponding to an interaction associated with a particular user of a plurality of users. The system may determine, based on the interaction data, one or more interaction categories associated with the interaction. The system may store the interaction data as historical interaction data associated with historical interactions of the particular user. The system may determine, based on the historical interaction data, experience statuses associated with the particular user in at least a subset of the plurality of categories. The system may receive, from a user device of the particular user, review data indicating a review associated with a historical interaction of the particular user. The system may store the review as historical review data. The review may be associated with one or more experience statuses of the particular user in the one or more interaction categories associated with the historical interaction.
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公开(公告)号:US20230419384A1
公开(公告)日:2023-12-28
申请号:US18243596
申请日:2023-09-07
Applicant: Capital One Services, LLC
Inventor: Latika GULATI , Joshua EDWARDS , Lukiih CUAN
IPC: G06Q30/0601 , G06N20/00 , G06N5/04 , G06Q20/10 , G06Q20/32 , G06Q10/087 , G06Q30/0251 , G06Q30/0204 , G06Q30/0201
CPC classification number: G06Q30/0623 , G06Q30/0631 , G06N20/00 , G06N5/04 , G06Q20/108 , G06Q20/3263 , G06Q10/087 , G06Q30/0605 , G06Q30/0255 , G06Q30/0205 , G06Q30/0206 , G06V30/10
Abstract: Examples are described that enable a sales notification application executing on the mobile device to provide an indication of a better price for a product. In the examples, product information may be obtained from product purchase receipts uploaded by mobile devices executing an instance of a sales notification application. Similarities may be determined between the product information received from each product purchase of the plurality of product purchases. The product information from each of the uploaded receipts may be aggregated based on the determined similarity between the product information. A selected product and a location at which the selected product has been purchased previously may be received for comparison to the aggregated information in a product purchase database. A comparison result may be output to the sales notification application. A payment card may be enabled to purchase the selected product.
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