-
公开(公告)号:US10986198B2
公开(公告)日:2021-04-20
申请号:US16599337
申请日:2019-10-11
Applicant: Bank of America Corporation
Inventor: Minh Vuong , Cameron Wadley , Susan Varghese , Anna Hollifield , Mohamed A. Gahnoog , Katherine Dintenfass , William August Stahlhut
Abstract: Aspects of the disclosure relate to multicomputer processing of data from social media service computing platforms and other sources with centralized event control. An event control computing platform may receive information from one or more social media service computing platforms. Subsequently, the event control computing platform may identify, based on the received information, whether a change should be made to user data associated with a user identifiable by the received information. If the information indicates that a change should be made to the user data, then the event control computing platform may extract metadata from the received information to verify the accuracy of the received information. When the metadata verifies the accuracy of the received information, the event control computing platform may generate a command configured to cause a change to the user data and then may transmit the generated command to an event validation computing platform.
-
公开(公告)号:US10484490B2
公开(公告)日:2019-11-19
申请号:US15725553
申请日:2017-10-05
Applicant: Bank of America Corporation
Inventor: Minh N. Vuong , Cameron Darnell Wadley , Susan Varghese , Anna Hollifield , Mohamed A. Gahnoog , Katherine Dintenfass , William August Stahlhut
Abstract: Aspects of the disclosure relate to multicomputer processing of data from social media service computing platforms and other sources with centralized event control. An event control computing platform may receive information from one or more social media service computing platforms. Subsequently, the event control computing platform may identify, based on the received information, whether a change should be made to user data associated with a user identifiable by the received information. If the information indicates that a change should be made to the user data, then the event control computing platform may extract metadata from the received information to verify the accuracy of the received information. When the metadata verifies the accuracy of the received information, the event control computing platform may generate a command configured to cause a change to the user data and then may transmit the generated command to an event validation computing platform.
-
公开(公告)号:US10134070B2
公开(公告)日:2018-11-20
申请号:US15164526
申请日:2016-05-25
Applicant: Bank of America Corporation
Inventor: Cameron Wadley , Jiyoung Choi , Hamid Dalglijli , Thomas H. Judge , Britton T. Farrell , Katherine Dintenfass , Craig Terrill , Susan Varghese , Minh Vuong
Abstract: Systems are provided for providing contextualized user recapture solutions. A user interaction contextualization system may receive a notification of a user accessing one of the organization's services via a user device. Responsive to the notification, the user interaction contextualization system may collect and analyze contextual data from various data sources, and real-time and historical user engagement data associated with the user. The user interaction contextualization system may then use the collected data to determine the user's likelihood of abandonment of the organization's services. Based on the likelihood of abandonment, the user interaction contextualization system may initiate one or more user recapture solutions.
-
公开(公告)号:US20170345074A1
公开(公告)日:2017-11-30
申请号:US15164526
申请日:2016-05-25
Applicant: Bank of America Corporation
Inventor: Cameron Wadley , Jiyoung Choi , Hamid Dalglijli , Thomas H. Judge , Britton T. Farrell , Katherine Dintenfass , Craig Terrill , Susan Varghese , Minh Vuong
CPC classification number: G06Q30/0613 , G06F17/30528 , G06F17/30554 , G07F19/201 , G07F19/206 , G07F19/209 , H04L67/02 , H04L67/12 , H04L67/18 , H04L67/22 , H04L67/2823 , H04L67/42
Abstract: Systems are provided for providing contextualized user recapture solutions. A user interaction contextualization system may receive a notification of a user accessing one of the organization's services via a user device. Responsive to the notification, the user interaction contextualization system may collect and analyze contextual data from various data sources, and real-time and historical user engagement data associated with the user. The user interaction contextualization system may then use the collected data to determine the user's likelihood of abandonment of the organization's services. Based on the likelihood of abandonment, the user interaction contextualization system may initiate one or more user recapture solutions.
-
公开(公告)号:US10977056B2
公开(公告)日:2021-04-13
申请号:US16594207
申请日:2019-10-07
Applicant: Bank of America Corporation
Inventor: Cameron Wadley , Jiyoung Choi , Hamid Dalglijli , Thomas H. Judge , Britton T. Farrell , Katherine Dintenfass , Craig Terrill , Susan Varghese , Minh Vuong
IPC: G06F17/00 , G06F9/451 , H04L29/08 , G06F8/38 , G06F16/2457
Abstract: Systems and computer-readable media are disclosed for utilizing one or more data sources to generate a customized user interface. A first set of services and operations may be generated. Each service and operation in the first set of services and operations may be ranked based on an analysis of user engagement data. A second set of services and operations may be generated based on the ranking of each service and operation in the first set. Client-side instructions to render the second set of services and operations may be transmitted to a user device.
-
公开(公告)号:US10664847B2
公开(公告)日:2020-05-26
申请号:US15726895
申请日:2017-10-06
Applicant: Bank of America Corporation
Inventor: Susan Varghese , William August Stahlhut , Mohamed A. Gahnoog , Katherine Dintenfass , Minh N. Vuong , Cameron Darnell Wadley
Abstract: Aspects of the disclosure relate to implementing and using a data processing system to provide real-time data to improve event delivery timing. A computing platform may establish respective connections with and receive, via a communication interface, (i) from a subordinate user computing device, information defining a first event; (ii) from a supervisory user computing device, supervisory information associated with the first event; and (iii) from a first participant computing device, first participant information associated with delivery of the first event. The computing platform may execute an algorithm for comparing the information defining the first event, the supervisory information, and the first participant information, and generating a formatted alert based thereon. The formatted alert may be transmitted for display on the subordinate user computing device and/or the supervisory user computing device.
-
公开(公告)号:US20190108530A1
公开(公告)日:2019-04-11
申请号:US15726895
申请日:2017-10-06
Applicant: Bank of America Corporation
Inventor: Susan Varghese , William August Stahlhut , Mohamed A. Gahnoog , Katherine Dintenfass , Minh N. Vuong , Cameron Darnell Wadley
Abstract: Aspects of the disclosure relate to implementing and using a data processing system to provide real-time data to improve event delivery timing. A computing platform may establish respective connections with and receive, via a communication interface, (i) from a subordinate user computing device, information defining a first event; (ii) from a supervisory user computing device, supervisory information associated with the first event; and (iii) from a first participant computing device, first participant information associated with delivery of the first event. The computing platform may execute an algorithm for comparing the information defining the first event, the supervisory information, and the first participant information, and generating a formatted alert based thereon. The formatted alert may be transmitted for display on the subordinate user computing device and/or the supervisory user computing device.
-
公开(公告)号:US10097552B2
公开(公告)日:2018-10-09
申请号:US15164519
申请日:2016-05-25
Applicant: Bank of America Corporation
Inventor: Cameron Wadley , Jiyoung Choi , Hamid Dalglijli , Thomas H. Judge , Britton T. Farrell , Katherine Dintenfass , Craig Terrill , Susan Varghese , Minh Vuong
Abstract: A system may include at least one server having a processor and a communication interface communicatively coupled to an Internet connection and a non-transitory memory device storing instructions that cause the system to retrieve, from a data repository, user information corresponding to a user of products and/or services of a business entity, identify by, at least one a social network identification of the user, and match the user to a plurality of individuals based on the user information. The system may the plurality of social network communications associated with the social network identification of the user using rules provided by the rules engine server, and generate, by the sourcing engine server, based on the analyzed social network communications, a trigger condition based on predetermined criteria stored in a database and in response to the trigger condition, solicit, via a secure network, input from the matched individuals corresponding to the trigger condition.
-
9.
公开(公告)号:US20210248672A1
公开(公告)日:2021-08-12
申请号:US17173650
申请日:2021-02-11
Applicant: Bank of America Corporation
Inventor: Larry M. Borero , Jonathan M. Kaplan , Susan Varghese , Glenn V. McCormick, II , Dipak Dahal , Mohamed A. Gahnoog , Khristian W. Hawver-Scott , Amy E.G. Johnson , Mark A. Fleszar
Abstract: A system receives transaction data from data source(s). The system stores a participant entity database. The system determines a first transaction included in the transaction data corresponds to a direct deposit transaction for a payment from a first entity to a recipient. The system determines that the first entity of the first transaction is a participating entity in an enhancement account that provides benefits to members of the participating entity. The system determines that the recipient of the first transaction is both a first member of the first entity and an account holder. The system determines a first account associated with the first account holder and automatically enrolls the first account in the enhancement account.
-
公开(公告)号:US20190138526A1
公开(公告)日:2019-05-09
申请号:US16238980
申请日:2019-01-03
Applicant: Bank of America Corporation
Inventor: Cameron Wadley , Jiyoung Choi , Hamid Dalglijli , Thomas H. Judge , Britton T. Farrell , Katherine Dintenfass , Craig Terrill , Susan Varghese , Minh Vuong
IPC: G06F16/2457 , G06F16/248
Abstract: Systems are provided for providing a contextualized set of help topics. A user interaction contextualization system receives a search request for help topics from a user device, responsive to which the user interaction contextualization system retrieves an uncontextualized set of help topics from a help topics index. The user interaction contextualization system may collect and analyze contextual data from various data sources, and real-time and historical user engagement data associated with the user. The user interaction contextualization system may then use the collected data to generate a contextualized set of help topics.
-
-
-
-
-
-
-
-
-