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公开(公告)号：US12014608B2
公开(公告)日：2024-06-18
申请号：US17896264
申请日：2022-08-26
发明人： Daniel J. Serna
CPC分类号： G07F19/207 , G06T7/0002
摘要： Apparatus and methods for dynamically controlling application of a graphic processing unit (“GPU”) based on the current processing needs is described. A number of objects in each image may be detected. A machine learning model may be utilized to detect and classify objects in each image. Based on the number of detected objects, the GPU could be switched on to provide increased image processing performance. Dynamically turning the GPU on/off may reduce power consumption. When the GPU is turned off, a central processing unit (“CPU”) may be used to perform image processing.
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公开(公告)号：US11640478B2
公开(公告)日：2023-05-02
申请号：US16936581
申请日：2020-07-23
IPC分类号： G06F21/00 , G06F21/62 , H04L9/40 , G06F21/45 , H04W12/02 , G06Q50/14 , G06Q50/26 , H04W4/029 , G06Q10/02
摘要： A system for leveraging a tokening system to authenticate a traveler while maintaining anonymity of the traveler is provided. The system may include a secure central server configured to store identification data associated with a plurality of users. The system may also include a mobile token application for providing a token identifier representing a user's identification data. The mobile token application may be activated by the central server on a mobile device of the user registered with the central server and stored in a secure storage on the mobile device of the user. The system may also include a travel service provider. The travel service provider may be configured to enable reserving a travel reservation file. The travel service provider may be enabled to retrieve a token identifier from the user's mobile device as representing the identification of the user and verify the token identifier with the central server.
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公开(公告)号：US10999435B1
公开(公告)日：2021-05-04
申请号：US16856144
申请日：2020-04-23
发明人： Daniel J. Serna
摘要： Systems for leveraging voice information derived from a telephone request for customer support (“RCS”) are provided. The leveraging improves the accuracy of a sentiment analysis performed on a customer support request. The system includes a receiver configured to receive logins. Each login initiates a request. The request includes a date; a time of initiation; a location of a communication device that was used to communicate the request; a device identification number; a message derived from the request; and voice information. The system includes a processor configured to calculate a historical sentiment value, based, at least in part, on artifacts retrieved from historical information associated with the user. The processor obtains a voice sentiment value from the voice information. The processor calculates a total sentiment value based on the historical sentiment value and the voice sentiment value, and then routes the request based on the total sentiment value and the message.
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公开(公告)号：US20240321065A1
公开(公告)日：2024-09-26
申请号：US18663933
申请日：2024-05-14
发明人： Daniel J. Serna
CPC分类号： G07F19/207 , G06T7/0002
摘要： Apparatus and methods for dynamically controlling application of a graphic processing unit (“GPU”) based on the current processing needs is described. A number of objects in each image may be detected. A machine learning model may be utilized to detect and classify objects in each image. Based on the number of detected objects, the GPU could be switched on to provide increased image processing performance. Dynamically turning the GPU on/off may reduce power consumption. When the GPU is turned off, a central processing unit (“CPU”) may be used to perform image processing.
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公开(公告)号：US20210312510A1
公开(公告)日：2021-10-07
申请号：US16840706
申请日：2020-04-06
发明人： Daniel J. Serna
IPC分类号： G06Q30/02 , G06Q50/00 , G06F16/9535 , G06Q30/00
摘要： A system for leveraging an Application Programming Interface (API) feed to improve the accuracy of a sentiment analysis performed on a customer support request is provided. The system includes a receiver that receives a plurality of logins to the API feed. Each of the logins initiates a customer support request. The customer support request includes a date of the customer support request, a time of the customer support request, a location of computer that was used to generate the customer support request, a username associated with the customer support request and a message. The system also includes a processor that harvests from the API feed a first and second plurality of artifacts. Each artifact includes sentiment information relevant to the customer support request. The processor calculates a sentiment value, based, at least in part, on the first plurality of artifacts, the second plurality of artifacts, the message, and historical information associated with the user. The processor is further configured to route the customer request based on at least the message, the sentiment value, and one of the date, time, username and the location.
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6.发明申请公开(公告)号：US20210209307A1
公开(公告)日：2021-07-08
申请号：US16732472
申请日：2020-01-02
发明人： Daniel J. Serna
IPC分类号： G06F40/30 , G06F9/54 , G06F16/2458 , H04L12/58 , G06F40/295
摘要： Methods for augmenting a positive sentiment trend or mitigating a negative trend are provided. Sentiment trend may be derived from a sentiment analysis. Sentiment analysis may be based on aggregating communications between a first individual, group or entity and a second individual, group or entity. Sentiment analysis may include mining social media to recover a plurality of artifacts. Each of the artifacts may include a transmitting entity and a receiving entity. Methods may include identifying a transmitting entity of the artifact; identifying a receiving entity; and adding the sentiment score to an aggregated sentiment score. Aggregated sentiment score may be associated with a communication link. The sentiment score may repeatedly generate, over a pre-determined amount of time, an aggregated sentiment score for the communication link; identify a positive trend in the aggregated sentiment score; and trigger an augmenting response to the positive trend.
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公开(公告)号：US11809596B2
公开(公告)日：2023-11-07
申请号：US18124067
申请日：2023-03-21
IPC分类号： G06F21/00 , G06F21/62 , H04L9/40 , G06F21/45 , H04W12/02 , G06Q50/14 , G06Q50/26 , H04W4/029 , G06Q10/02 , H04W12/63
CPC分类号： G06F21/6245 , G06F21/45 , G06F21/6254 , G06Q10/02 , G06Q50/14 , G06Q50/265 , H04L63/0407 , H04L63/0853 , H04L63/0876 , H04W4/029 , H04W12/02 , H04W12/63 , G06F2221/2111
摘要： A system for leveraging a tokening system to authenticate a traveler while maintaining anonymity of the traveler is provided. The system may include a secure central server configured to store identification data associated with a plurality of users. The system may also include a mobile token application for providing a token identifier representing a user's identification data. The mobile token application may be activated by the central server on a mobile device of the user registered with the central server and stored in a secure storage on the mobile device of the user. The system may also include a travel service provider. The travel service provider may be configured to enable reserving a travel reservation file. The travel service provider may be enabled to retrieve a token identifier from the user's mobile device as representing the identification of the user and verify the token identifier with the central server.
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公开(公告)号：US20210350422A1
公开(公告)日：2021-11-11
申请号：US16868716
申请日：2020-05-07
发明人： Daniel J. Serna
摘要： A system for determining a likelihood that a pre-determined customer will enter a selected customer support center (CSC) is provided. The system includes a customer-tracking system for determining whether the customer is within a predetermined distance of the CSC. The tracking system is set to a tracking state in response to receiving a customer tracking opt-in selection. The system also includes a biometric monitoring system that monitors, using an electronic device in close proximity to the customer, when the customer is determined to be within the pre-determined distance of the CSC. The biometric monitoring system monitors the customer's biometric functions to determine the likelihood of the customer entering the CSC. When a determination of the likelihood of the customer physically entering the CSC is higher than a threshold level, the system may provide the likelihood, as further influenced by the customer sentiment condition, of the customer entering the CSC.
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公开(公告)号：US20180157627A1
公开(公告)日：2018-06-07
申请号：US15370779
申请日：2016-12-06
发明人： Ryan Hanley , Daniel J. Serna
CPC分类号： H04L67/22 , G06F16/986 , H04L67/02 , H04L67/26
摘要： An actionable functionality simulation tool includes an HTML module and a controller module. The HTML module includes a first directive that has a value tied to a first model property. The first directive is configured to show or hide an actionable popup on a webpage. The HTML module also includes a second directive that is configured to bind an actionable button of the actionable popup to a particular action to be performed. The controller module includes a first function call configured to set the value of the first model property to true in order to toggle the display of the actionable popup on the webpage. The controller module also includes a second function call configured to bind logic to the particular action of the second directive.
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公开(公告)号：US11948175B2
公开(公告)日：2024-04-02
申请号：US16868716
申请日：2020-05-07
发明人： Daniel J. Serna
CPC分类号： G06Q30/0281 , G06Q10/04 , G06V40/174 , G06V40/00
摘要： A system for determining a likelihood that a pre-determined customer will enter a selected customer support center (CSC) is provided. The system includes a customer-tracking system for determining whether the customer is within a predetermined distance of the CSC. The tracking system is set to a tracking state in response to receiving a customer tracking opt-in selection. The system also includes a biometric monitoring system that monitors, using an electronic device in close proximity to the customer, when the customer is determined to be within the pre-determined distance of the CSC. The biometric monitoring system monitors the customer's biometric functions to determine the likelihood of the customer entering the CSC. When a determination of the likelihood of the customer physically entering the CSC is higher than a threshold level, the system may provide the likelihood, as further influenced by the customer sentiment condition, of the customer entering the CSC.
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