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公开(公告)号：US09690559B2
公开(公告)日：2017-06-27
申请号：US13624928
申请日：2012-09-22
申请人： Avaya Inc.
发明人： Kurt Haserodt , William T. Walker
IPC分类号： G06F9/445
摘要： Downloadable pluggable services and methods of distributing the same are described. The downloadable pluggable services may correspond to communication services that can be downloaded to upgrade a communication system. The downloadable pluggable services may include a number of component parts that can be distributed among various servers in the communication system being upgraded along with instructions that enable the component parts to instruct each server in the communication system to operate in a coordinated fashion so as to provide the downloaded service.
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公开(公告)号：US08934617B2
公开(公告)日：2015-01-13
申请号：US13624919
申请日：2012-09-22
申请人： Avaya Inc.
CPC分类号： H04M3/42178
摘要： Downloadable pluggable services and methods of distributing the same are described. The downloadable pluggable services may correspond to communication services that can be downloaded to upgrade a communication system. The downloadable pluggable services may include a number of component parts that can be distributed among various servers in the communication system being upgraded along with instructions that enable the component parts to instruct each server in the communication system to operate in a coordinated fashion so as to provide the downloaded service.
摘要翻译： 描述了可下载的可插拔服务及其分发方法。 可下载的可插拔服务可以对应于可以下载以升级通信系统的通信服务。 可下载的可插拔服务可以包括可以在正在升级的通信系统中的各种服务器之间分配的多个组件，以及使组件能够指示通信系统中的每个服务器以协调的方式操作的指令，以便提供 下载的服务。
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公开(公告)号：US20150006740A1
公开(公告)日：2015-01-01
申请号：US13927344
申请日：2013-06-26
申请人： Avaya Inc.
发明人： Vipul Rastogi , Kurt Haserodt
IPC分类号： H04L29/06
CPC分类号： H04L29/06197 , H04L65/1006 , H04L65/105 , H04L65/1069
摘要： Mechanisms for sharing a Back-to-Back User Agent (B2BUA) instance between a plurality of services are provided. By sharing a single B2BUA instance, the need for additional Session Initiation Protocol (SIP)-related container processes and objects is obviated. In particular, a Micro-Sequencer Application Router Service (MSARS) is provided with the ability to deploy and undeploy a plurality of Micro-Sequenced Services (MSS) as well as provide a definition of a Micro-service B2BUAhelper class which creates linked SIP Sessions.
摘要翻译： 提供了在多个服务之间共享背对背用户代理（B2BUA）实例的机制。 通过共享一个B2BUA实例，不需要额外的会话发起协议（SIP）相关的容器进程和对象。 特别地，微定序器应用路由器服务（MSARS）具有部署和取消部署多个微序列服务（MSS）的能力，并且提供了创建链接的SIP会话的微服务B2BUAhelper类的定义 。
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4.发明申请BYPASSING OR REDIRECTING A COMMUNICATION BASED ON THE FAILURE OF AN INSERTED APPLICATION 有权根据插入式应用程序的故障进行通话或重新通信公开(公告)号：US20140095723A1
公开(公告)日：2014-04-03
申请号：US13630200
申请日：2012-09-28
申请人： AVAYA INC.
发明人： Joel Ezell , Kurt Haserodt
IPC分类号： G06F15/16
CPC分类号： H04L67/141 , H04L69/40
摘要： The system and method allow enhanced capabilities for Session Initiation Protocol (SIP) dialogs (communication sessions) between SIP devices. The SIP dialogs have applications that are inserted into the SIP dialog such as a Back-to-Back User Agent (B2BUA) or a proxy application. After the initial dialog is established and these applications fail or become unavailable, the system and method allow the applications to be bypassed or have the SIP dialog redirected to an alternative application. This provides a better user experience because the SIP dialog (e.g., a SIP telephone call) will not be dropped if the application fails mid-dialog.
摘要翻译： 该系统和方法允许SIP设备之间的会话发起协议（SIP）对话（通信会话）的增强功能。 SIP对话框具有插入SIP对话框中的应用程序，例如背对背用户代理（B2BUA）或代理应用程序。 在建立初始对话框并且这些应用程序失败或不可用之后，系统和方法允许绕过应用程序或将SIP对话重定向到另一应用程序。 这提供了更好的用户体验，因为如果应用程序在对话中失败，则SIP对话（例如，SIP电话呼叫）将不会被丢弃。
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公开(公告)号：US20200288018A1
公开(公告)日：2020-09-10
申请号：US16291549
申请日：2019-03-04
申请人： Avaya Inc.
摘要： Contact centers may receive a call that is unintentionally disconnected or has poor audio quality. If the customer needs to call again, re-entering the normal queuing process, which may have a significant delay, or re-starting an issue (e.g., providing background information, stating a problem, etc.) further adds to the frustration. Methods and systems are provided to enable a customer, who is disconnected or other wise unable to communicate effectively with an agent, to be re-queued at a higher priority, if they call the contact center again, such as within a period of time likely to be associated with the same event.
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公开(公告)号：US20200153940A1
公开(公告)日：2020-05-14
申请号：US16738818
申请日：2020-01-09
申请人： Avaya Inc.
摘要： Downloadable pluggable services and methods of distributing the same are described. The downloadable pluggable services may correspond to communication services that can be downloaded to upgrade a communication system. The downloadable pluggable services may include a number of component parts that can be distributed among various servers in the communication system being upgraded along with instructions that enable the component parts to instruct each server in the communication system to operate in a coordinated fashion so as to provide the downloaded service.
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公开(公告)号：US20190312918A1
公开(公告)日：2019-10-10
申请号：US15948631
申请日：2018-04-09
申请人： Avaya Inc.
发明人： Mehmet Balasaygun , Kurt Haserodt
摘要： An invitation is received from a cell phone application in a mobile device to join or establish a conference session. A determination is made that the invitation to join or establish the conference session is from a cellular network. For example, the invitation may be based on a known cellular telephone number in the request to join or establish the conference session. A push notification message is sent to a push notification service. The push notification message causes a conferencing application on the mobile device to become active. For example, the push notification message may cause the conferencing application to be launched in the mobile device. A message is received that indicates the conferencing application is active. Information is sent associated with the conference session to the active conferencing application. The information is then displayed to a user. An embodiment is also described for a collaboration application.
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公开(公告)号：US20180077262A1
公开(公告)日：2018-03-15
申请号：US15815333
申请日：2017-11-16
申请人： Avaya Inc.
摘要： Downloadable pluggable services and methods of distributing the same are described. The downloadable pluggable services may correspond to communication services that can be downloaded to upgrade a communication system. The downloadable pluggable services may include a number of component parts that can be distributed among various servers in the communication system being upgraded along with instructions that enable the component parts to instruct each server in the communication system to operate in a coordinated fashion so as to provide the downloaded service.
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公开(公告)号：US09826061B2
公开(公告)日：2017-11-21
申请号：US14985013
申请日：2015-12-30
申请人： Avaya Inc.
IPC分类号： G06F15/173 , H04L29/08 , G06F9/445
摘要： Downloadable pluggable services and methods of distributing the same are described. The downloadable pluggable services may correspond to communication services that can be downloaded to upgrade a communication system. The downloadable pluggable services may include a number of component parts that can be distributed among various servers in the communication system being upgraded along with instructions that enable the component parts to instruct each server in the communication system to operate in a coordinated fashion so as to provide the downloaded service.
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公开(公告)号：US20170094024A1
公开(公告)日：2017-03-30
申请号：US15284132
申请日：2016-10-03
申请人： Avaya Inc.
发明人： Robert E. Braudes , Kurt Haserodt
摘要： Downloadable pluggable services and methods of distributing the same are described. The downloadable pluggable services may correspond to third party-developed communication services that can be downloaded to upgrade a communication system. The downloadable pluggable services may include a number of component parts that can be distributed among various servers in the communication system being upgraded along with instructions that enable the component parts to instruct each server in the communication system to operate in a coordinated fashion so as to provide the downloaded service.
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