AUTOMATED QUEUING SYSTEM AND QUEUE MANAGEMENT

    公开(公告)号:US20200304643A1

    公开(公告)日:2020-09-24

    申请号:US16356954

    申请日:2019-03-18

    Applicant: Avaya Inc.

    Inventor: Jinson Abraham

    Abstract: Electronic conferences often comprise a mixture of on-site and remote participants. A moderator may selectively engage remote participants for full-duplex interactions, such in response to the remote participant “raising their hand” to signal a question or desire to speak. Systems and methods are provided to enable a moderator to utilize natural speech to be utilized as voice commands, and with no other input, to cause a remote participant to be unmuted, enabling full-duplex for the associated remote terminal, and when the question is done, re-muted and thereby returned to half-duplex.

    Abbreviated login for conferencing
    2.
    发明授权
    Abbreviated login for conferencing 有权
    简短的会议登录

    公开(公告)号:US08831198B1

    公开(公告)日:2014-09-09

    申请号:US13908812

    申请日:2013-06-03

    Applicant: Avaya Inc.

    Inventor: Jinson Abraham

    CPC classification number: H04M3/563 H04M2203/5054 H04M2203/6081

    Abstract: The system and method store an address of a communication device (e.g., a telephone number). A system access code of a user and a user access code are also stored (e.g., in a profile). The user access code is associated with the system access code. The user access code is used to simplify access to a conference. A call request with the address is received from the communication device to join a conference. In response to receiving the call request to join the conference, a request for a conference access code is sent to the user. The conference access code is received from the user. In response to receiving the conference access code, the conference access code is compared with the user access code. In response to the conference access code and the user access code matching, the user is logged into the conference using the system access code.

    Abstract translation: 系统和方法存储通信设备的地址(例如,电话号码)。 还存储用户的系统访问代码和用户访问代码(例如,在简档中)。 用户访问代码与系统访问代码相关联。 用户访问代码用于简化对会议的访问。 从通信设备接收到具有该地址的呼叫请求以加入会议。 响应于接收到加入会议的呼叫请求,向用户发送会议访问码的请求。 会议接入码从用户接收。 响应于接收会议接入码,将会议接入码与用户接入码进行比较。 响应于会议访问代码和用户访问代码匹配,用户使用系统访问代码登录会议。

    Automated queuing system and queue management

    公开(公告)号:US11089163B2

    公开(公告)日:2021-08-10

    申请号:US16356954

    申请日:2019-03-18

    Applicant: Avaya Inc.

    Inventor: Jinson Abraham

    Abstract: Electronic conferences often comprise a mixture of on-site and remote participants. A moderator may selectively engage remote participants for full-duplex interactions, such in response to the remote participant “raising their hand” to signal a question or desire to speak. Systems and methods are provided to enable a moderator to utilize natural speech to be utilized as voice commands, and with no other input, to cause a remote participant to be unmuted, enabling full-duplex for the associated remote terminal, and when the question is done, re-muted and thereby returned to half-duplex.

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