公开(公告)号：US20210158813A1

公开(公告)日：2021-05-27

申请号：US16698478

申请日：2019-11-27

Applicant: Amazon Technologies, Inc.

Inventor： Swaminathan Sivasubramanian ,  Vasanth Philomin ,  Vikram Anbazhagan ,  Ashish Singh ,  Atul Deo ,  Anuroop Arora ,  Jessie Young ,  Colin Thomas Davidson ,  Harsh Yadav ,  Srikanth Prabala ,  Zeshan Peng

IPC: G10L15/22 ,  G06Q30/00 ,  G06Q10/10 ,  G06F16/61 ,  G06F16/683 ,  G10L15/30 ,  G10L15/18

Abstract: Systems and methods which may be implemented in the context of a customer contact service. A service of a computing resource service provider may obtain, at a first service of a computing resource service provider, audio source data from a client of the computing resource service provider, generate an output from the audio data, wherein the output encodes: a transcript of the audio data generated by a second service, wherein the transcript is partitioned by speaker, metadata generated by a third service based at least in part on the transcript, and, one or more categories triggered by the transcript, wherein a fourth service is used to determine whether the one or more categories match the transcript, and providing the output to the client.