公开(公告)号：US20210158813A1

公开(公告)日：2021-05-27

申请号：US16698478

申请日：2019-11-27

Applicant: Amazon Technologies, Inc.

Inventor： Swaminathan Sivasubramanian ,  Vasanth Philomin ,  Vikram Anbazhagan ,  Ashish Singh ,  Atul Deo ,  Anuroop Arora ,  Jessie Young ,  Colin Thomas Davidson ,  Harsh Yadav ,  Srikanth Prabala ,  Zeshan Peng

IPC: G10L15/22 ,  G06Q30/00 ,  G06Q10/10 ,  G06F16/61 ,  G06F16/683 ,  G10L15/30 ,  G10L15/18

Abstract: Systems and methods which may be implemented in the context of a customer contact service. A service of a computing resource service provider may obtain, at a first service of a computing resource service provider, audio source data from a client of the computing resource service provider, generate an output from the audio data, wherein the output encodes: a transcript of the audio data generated by a second service, wherein the transcript is partitioned by speaker, metadata generated by a third service based at least in part on the transcript, and, one or more categories triggered by the transcript, wherein a fourth service is used to determine whether the one or more categories match the transcript, and providing the output to the client.

公开(公告)号：US11862148B2

公开(公告)日：2024-01-02

申请号：US16698449

申请日：2019-11-27

Applicant: Amazon Technologies, Inc.

Inventor： Swaminathan Sivasubramanian ,  Vasanth Philomin ,  Vikram Anbazhagan ,  Ashish Singh ,  Atul Deo ,  Anuroop Arora ,  Jessie Young ,  Harsh Yadav ,  Priyanka Shirish Kale

IPC: G10L15/00 ,  G10L15/26 ,  G10L15/18 ,  G06Q10/107 ,  G06Q30/016 ,  G10L15/30 ,  G06N5/04 ,  G10L15/22 ,  G10L15/32 ,  G06F16/61 ,  H04L9/32 ,  H04L9/06

CPC classification number: G10L15/1815 ,  G06F16/61 ,  G06N5/04 ,  G06Q10/107 ,  G06Q30/016 ,  G10L15/22 ,  G10L15/30 ,  G10L15/32 ,  H04L9/0643 ,  H04L9/3242

Abstract: Systems and methods to analyze contacts data. Contacts data may be encoded as text (e.g., chat logs), audio (e.g., audio recordings), and various other modalities. A computing resource service provider may implement a service to obtain audio data from a client, transcribe the audio data, thereby generating text, execute one or more natural language processing techniques to generate metadata associated with the text, processing at least the metadata to generate an output, determine whether the output matches one or more categories, and provide the output to the client. Techniques described herein may be performed as an asynchronous workflow.

公开(公告)号：US20210158805A1

公开(公告)日：2021-05-27

申请号：US16698449

申请日：2019-11-27

Applicant: Amazon Technologies, Inc.

Inventor： Swaminathan Sivasubramanian ,  Vasanth Philomin ,  Vikram Anbazhagan ,  Ashish Singh ,  Atul Deo ,  Anuroop Arora ,  Jessie Young ,  Harsh Yadav ,  Priyanka Shirish Kale

IPC: G10L15/18 ,  G06Q10/10 ,  G06Q30/00 ,  G06F16/61 ,  G06N5/04 ,  G10L15/22 ,  G10L15/32 ,  G10L15/30

Abstract: Systems and methods to analyze contacts data. Contacts data may be encoded as text (e.g., chat logs), audio (e.g., audio recordings), and various other modalities. A computing resource service provider may implement a service to obtain audio data from a client, transcribe the audio data, thereby generating text, execute one or more natural language processing techniques to generate metadata associated with the text, processing at least the metadata to generate an output, determine whether the output matches one or more categories, and provide the output to the client. Techniques described herein may be performed as an asynchronous workflow.