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公开(公告)号：US09454779B2
公开(公告)日：2016-09-27
申请号：US14494015
申请日：2014-09-23
Applicant: Amazon Technologies, Inc.
Inventor： Fabien G. Hertschuh , Benoit St-Pierre , James L Ford , Sean P. Cier , Samuel P. Hall, VI , Peter C. Wong
CPC classification number: G06Q30/0617 , G06Q30/0613 , G06Q30/0623 , G06Q30/0637 , G06Q30/0641
Abstract: Disclosed are various embodiments for facilitating an assisted shopping experience. A speech input can be captured and transcribed. The transcribed speech input can be transmitted to a customer service agent in a data session that is contemporaneous with a voice session. The customer service agent can then facilitate an assisted shopping experience via the voice session and data session.
Abstract translation: 公开了用于促进辅助购物体验的各种实施例。 语音输入可以被捕获和转录。 转录语音输入可以在同时具有语音会话的数据会话中传送给客户服务代理。 然后，客户服务代理可以通过语音会话和数据会话来促进辅助购物体验。
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公开(公告)号：US20160350825A1
公开(公告)日：2016-12-01
申请号：US15237569
申请日：2016-08-15
Applicant: Amazon Technologies, Inc.
Inventor： Fabien G. Hertschuh , Benoit St-Pierre , James L. Ford , Sean P. Cier , Samuel P. Hall, VI , Peter C. Wong
IPC: G06Q30/06
CPC classification number: G06Q30/0617 , G06Q30/0613 , G06Q30/0623 , G06Q30/0637 , G06Q30/0641
Abstract: Disclosed are various embodiments for facilitating an assisted shopping experience. A speech input can be captured and transcribed. The transcribed speech input can be transmitted to a customer service agent in a data session that is contemporaneous with a voice session. The customer service agent can then facilitate an assisted shopping experience via the voice session and data session.
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Patent Agency Ranking
公开(公告)号：US20150261789A1
公开(公告)日：2015-09-17
申请号：US14728807
申请日：2015-06-02
Applicant: Amazon Technologies, Inc.
Inventor： Peter C. Wong
IPC: G06F17/30
CPC classification number: G06F16/5838 , G06F16/51 , G06F16/54 , G06F16/583 , G06F16/9537
Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for identifying objects within images. Analyses are performed, comparing metadata, tags, and similarity of images, to determine trends and similarity. Based on these trends and similarities, metadata and tags are copied and generated, with the associated images then being more closely associated with one another. These images can then be organized in more meaningful and useful formats.
Abstract translation: 本文公开了用于识别图像内的对象的系统，方法和非暂时的计算机可读存储介质。 执行分析，比较图像的元数据，标签和相似度，以确定趋势和相似性。 基于这些趋势和相似之处，复制和生成元数据和标签，然后相关联的图像彼此更紧密地相关联。 然后可以将这些图像组织成更有意义和有用的格式。
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公开(公告)号：US08977554B1
公开(公告)日：2015-03-10
申请号：US14138925
申请日：2013-12-23
Applicant: Amazon Technologies, Inc.
Inventor： Fabien G. Hertschuh , Benoit St-Pierre , James L. Ford , Sean P. Cier , Samuel P. Hall , Peter C. Wong
CPC classification number: G06Q30/0641 , G06Q30/0623 , G10L15/22 , G10L15/26 , H04M2201/40
Abstract: Disclosed are various embodiments for facilitating an assisted shopping experience. A speech input can be captured and transcribed. The transcribed speech input can be transmitted to a customer service agent in a data session that is contemporaneous with a voice session. The customer service agent can then facilitate an assisted shopping experience via the voice session and data session.
Abstract translation: 公开了用于促进辅助购物体验的各种实施例。 语音输入可以被捕获和转录。 转录语音输入可以在同时具有语音会话的数据会话中传送给客户服务代理。 然后，客户服务代理可以通过语音会话和数据会话来促进辅助购物体验。
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公开(公告)号：US10296953B2
公开(公告)日：2019-05-21
申请号：US15237569
申请日：2016-08-15
Applicant: Amazon Technologies, Inc.
Inventor： Fabien G. Hertschuh , Benoit St-Pierre , James L. Ford , Sean P. Cier , Samuel P. Hall, VI , Peter C. Wong
IPC: G06Q30/06
Abstract: Disclosed are various embodiments for facilitating an assisted shopping experience. A speech input can be captured and transcribed. The transcribed speech input can be transmitted to a customer service agent in a data session that is contemporaneous with a voice session. The customer service agent can then facilitate an assisted shopping experience via the voice session and data session.
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公开(公告)号：US10007693B1
公开(公告)日：2018-06-26
申请号：US14832619
申请日：2015-08-21
Applicant: Amazon Technologies, Inc.
Inventor： Cherie Wong , Aaron Wai-Chi Brady , Sunetra Arun Deshpande , Keith David Miller , Ankita Singh , Dominick James Turiano , Peter C. Wong
IPC: G06F17/30
CPC classification number: G06F16/9038 , G06Q30/0241
Abstract: Disclosed are various embodiments for generating a de-duplicated and subcategory summary search results in response to a search query. A set of original search results and a set of categorical search results may be obtained in response to a search query. The original search results may be relevant to the search query while the categorical search results may be relevant to the search query and a category. The items in the categorical search results may be associated with various subcategories. The duplicate items in the categorical search results and at least a portion of the original search results may be removed from the categorical search results. The repeated instances of each of the subcategories may be removed from the categorical search results.
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公开(公告)号：US20150294386A1
公开(公告)日：2015-10-15
申请号：US14494015
申请日：2014-09-23
Applicant: Amazon Technologies, Inc.
Inventor： Fabien G. Hertschuh , Benoit St-Pierre , James L. Ford , Sean P. Cier , Samuel P. Hall, VI , Peter C. Wong
IPC: G06Q30/06
CPC classification number: G06Q30/0617 , G06Q30/0613 , G06Q30/0623 , G06Q30/0637 , G06Q30/0641
Abstract: Disclosed are various embodiments for facilitating an assisted shopping experience. A speech input can be captured and transcribed. The transcribed speech input can be transmitted to a customer service agent in a data session that is contemporaneous with a voice session. The customer service agent can then facilitate an assisted shopping experience via the voice session and data session.
Abstract translation: 公开了用于促进辅助购物体验的各种实施例。 语音输入可以被捕获和转录。 转录语音输入可以在同时具有语音会话的数据会话中传送给客户服务代理。 然后，客户服务代理可以通过语音会话和数据会话来促进辅助购物体验。
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