Invention Grant
- Patent Title: Assisted shopping
- Patent Title (中): 辅助购物
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Application No.: US14494015Application Date: 2014-09-23
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Publication No.: US09454779B2Publication Date: 2016-09-27
- Inventor: Fabien G. Hertschuh , Benoit St-Pierre , James L Ford , Sean P. Cier , Samuel P. Hall, VI , Peter C. Wong
- Applicant: Amazon Technologies, Inc.
- Applicant Address: US WA Seattle
- Assignee: Amazon Technologies, Inc.
- Current Assignee: Amazon Technologies, Inc.
- Current Assignee Address: US WA Seattle
- Agency: Thomas | Horstemeyer, LLP
- Main IPC: G06F7/00
- IPC: G06F7/00 ; G06F17/30 ; G06Q30/06
Abstract:
Disclosed are various embodiments for facilitating an assisted shopping experience. A speech input can be captured and transcribed. The transcribed speech input can be transmitted to a customer service agent in a data session that is contemporaneous with a voice session. The customer service agent can then facilitate an assisted shopping experience via the voice session and data session.
Public/Granted literature
- US20150294386A1 ASSISTED SHOPPING Public/Granted day:2015-10-15
Information query
