公开(公告)号：US09454779B2

公开(公告)日：2016-09-27

申请号：US14494015

申请日：2014-09-23

Applicant: Amazon Technologies, Inc.

Inventor： Fabien G. Hertschuh ,  Benoit St-Pierre ,  James L Ford ,  Sean P. Cier ,  Samuel P. Hall, VI ,  Peter C. Wong

IPC: G06F7/00 ,  G06F17/30 ,  G06Q30/06

CPC classification number: G06Q30/0617 ,  G06Q30/0613 ,  G06Q30/0623 ,  G06Q30/0637 ,  G06Q30/0641

Abstract: Disclosed are various embodiments for facilitating an assisted shopping experience. A speech input can be captured and transcribed. The transcribed speech input can be transmitted to a customer service agent in a data session that is contemporaneous with a voice session. The customer service agent can then facilitate an assisted shopping experience via the voice session and data session.

Abstract translation: 公开了用于促进辅助购物体验的各种实施例。 语音输入可以被捕获和转录。 转录语音输入可以在同时具有语音会话的数据会话中传送给客户服务代理。 然后，客户服务代理可以通过语音会话和数据会话来促进辅助购物体验。