公开(公告)号：US20180007209A1

公开(公告)日：2018-01-04

申请号：US15706155

申请日：2017-09-15

Applicant: Amazon Technologies, Inc.

Inventor： Jon R. Jay ,  Jeremy A. Dashe ,  Yung-Chun Lin ,  Kenneth C. Macfarlane ,  Eric S. Stone ,  Raymond P. Sharpe, JR. ,  Nathan Brent Glissmeyer

IPC: H04M3/523 ,  H04M3/51 ,  H04M3/42

CPC classification number: H04M3/5233 ,  H04M3/42068 ,  H04M3/5125 ,  H04M3/523 ,  H04M3/5237 ,  H04M2203/405 ,  H04M2203/551 ,  H04M2203/6018

Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.

公开(公告)号：US10348903B2

公开(公告)日：2019-07-09

申请号：US15706155

申请日：2017-09-15

Applicant: Amazon Technologies, Inc.

Inventor： Jon R. Jay ,  Jeremy A. Dashe ,  Yung-Chun Lin ,  Kenneth C. Macfarlane ,  Eric S. Stone ,  Raymond P. Sharpe, Jr. ,  Nathan Brent Glissmeyer

IPC: H04M3/42 ,  H04M3/51 ,  H04M3/523

Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.

公开(公告)号：US20150023490A1

公开(公告)日：2015-01-22

申请号：US14500554

申请日：2014-09-29

Applicant: Amazon Technologies, Inc.

Inventor： Jon R. Jay ,  Jeremy A. Dashe ,  Yung-Chun Lin ,  Kenneth C. Macfarlane ,  Eric S. Stone ,  Raymond P. Sharpe, JR. ,  Nathan Brent Glissmeyer

IPC: H04M3/523

CPC classification number: H04M3/5233 ,  H04M3/42068 ,  H04M3/5125 ,  H04M3/523 ,  H04M3/5237 ,  H04M2203/405 ,  H04M2203/551 ,  H04M2203/6018

Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.

公开(公告)号：US09769315B2

公开(公告)日：2017-09-19

申请号：US14500554

申请日：2014-09-29

Applicant: Amazon Technologies, Inc.

Inventor： Jon R. Jay ,  Jeremy A. Dashe ,  Yung-Chun Lin ,  Kenneth C. Macfarlane ,  Eric S. Stone ,  Raymond P. Sharpe, Jr. ,  Nathan Brent Glissmeyer

IPC: H04M3/00 ,  H04M5/00 ,  H04M3/523 ,  H04M3/51 ,  H04M3/42

CPC classification number: H04M3/5233 ,  H04M3/42068 ,  H04M3/5125 ,  H04M3/523 ,  H04M3/5237 ,  H04M2203/405 ,  H04M2203/551 ,  H04M2203/6018

Abstract: Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.

公开(公告)号：US20160117635A1

公开(公告)日：2016-04-28

申请号：US14987114

申请日：2016-01-04

Applicant: Amazon Technologies, Inc.

Inventor： Erik R. Parker ,  Kenneth C. Macfarlane

IPC: G06Q10/08 ,  H04N5/232 ,  H04N7/18 ,  G06Q30/00 ,  G06K9/00

CPC classification number: G06Q10/087 ,  G06K9/00718 ,  G06K9/00771 ,  G06K2009/00738 ,  G06Q20/203 ,  G06Q30/0185 ,  G08B13/194 ,  G08B13/19613 ,  G08B13/19667 ,  G08B13/19697 ,  H04N5/23216 ,  H04N7/181

Abstract: A video-based monitoring system may dynamically adjust the resolution or frame rate of video cameras in a materials handling facility in response to changing conditions or events. The resolution or frame rate may be increased when an agent authorized to handle high-value items (e.g., expensive items or those at high risk of being stolen) enters the field of view of a given camera in the facility. The system (or a video camera thereof) may detect the presence of the authorized agent by detecting that his clothing or equipment includes a color or pattern designating such authorization using analytics applied to a video stream captured by the camera. Other pre-defined conditions or events indicating that higher-resolution video monitoring is warranted may trigger an increase in the resolution or frame rate of a camera. The resolution or frame rate may be decreased when these conditions or events no longer apply.

Abstract translation: 基于视频的监视系统可以响应于变化的条件或事件来动态地调整材料处理设施中的摄像机的分辨率或帧速率。 当授权处理高价值物品的代理（例如昂贵的物品或处于高风险的被盗的代理人）进入设施中给定的照相机的视野时，分辨率或帧率可以增加。 系统（或其摄像机）可以通过检测他的衣服或设备包括使用通过照相机拍摄的视频流分析来指定这种授权的颜色或图案来检测授权代理的存在。 其他预定义条件或事件表明更高分辨率的视频监控是有必要的，可能会触发相机分辨率或帧速率的提高。 当这些条件或事件不再适用时，分辨率或帧速率可能会降低。