公开(公告)号：US10013416B1

公开(公告)日：2018-07-03

申请号：US14974501

申请日：2015-12-18

Applicant: Amazon Technologies, Inc.

Inventor： Vikas Seshagiri Rao Bhardwaj ,  Jared Kane Kramer ,  Hung Chiu Phillip Keung ,  Kapil Chahal ,  Tarun Agarwal ,  Jason Sun ,  Gunashekar Jayaraman ,  Dhvani Yogesh Shah ,  Ariel Grob Dos Santos ,  Sheng Bi ,  Polly Po Yee Lee ,  Anirban Chakraborty

IPC: G06F17/27 ,  G06F17/28 ,  H04L29/06 ,  H04L29/08 ,  G06N99/00 ,  G10L15/18

CPC classification number: G10L15/18 ,  G06F17/2785 ,  G06N5/022 ,  G06N20/00 ,  G10L15/26

Abstract: Disclosed are various embodiments for an automated service agent. Natural language inputs are obtained from a client. The natural language inputs and other data are input to machine learning models to identify intents reflected in the natural language inputs. A state in a workflow is updated to reflect the identified intents. Responses may be communicated to the client to further progress in the workflow.