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    CALL VOLUME REDUCTION BASED UPON A PROPENSITY TO CALL IN CONNECTION WITH A REASON CODE
    3.
    发明申请
    CALL VOLUME REDUCTION BASED UPON A PROPENSITY TO CALL IN CONNECTION WITH A REASON CODE 审中-公开

    公开(公告)号：US20180167504A1

    公开(公告)日：2018-06-14

    申请号：US15375503

    申请日：2016-12-12

    Applicant: AT&T Intellectual Property I, L.P.

    Inventor： David Dunmire ,  Sanjay Krishna ,  Don Green ,  John Roberts ,  Anna Aspley

    IPC: H04M3/51

    CPC classification number: H04M3/5158 ,  H04M3/5183 ,  H04M2203/555

    Abstract: Devices, computer-readable media and methods for delivering customer service content associated with a reason code are disclosed. Examples of the present disclosure may include a processor of a telecommunication network identifying a reason code associated with calls from customers to a customer call center and determining a set of shared traits among the customers. The shared traits may be based upon first network event data and first customer account data associated with the customers. The processor may further determine a customer with a propensity to call score that exceeds a threshold and with a customer profile that matches the set of shared traits. The customer profile may be based upon second network event data and second customer account data associated with the customer. The processor may further deliver a customer service content associated with the reason code to the customer via a communication modality that is determined for the customer.

    Mobility Network Operator Service Delivery Hub
    4.
    发明申请
    Mobility Network Operator Service Delivery Hub 有权
    移动网络运营商服务提供中心

    公开(公告)号：US20150372923A1

    公开(公告)日：2015-12-24

    申请号：US14838719

    申请日：2015-08-28

    Applicant: AT&T Intellectual Property I, L.P.

    Inventor： David Dunmire ,  Chad C. Keith ,  Clifford Marcus Owenby

    IPC: H04L12/803 ,  H04L12/911

    CPC classification number: H04L47/125 ,  G06Q10/06 ,  G06Q30/04 ,  G06Q30/0601 ,  G06Q30/0641 ,  H04L47/70 ,  H04L63/0227 ,  H04L63/0272

    Abstract: A service delivery hub controlled by a network operator includes an access controller; a network services gateway in communication with the access controller and in communication with external network elements, a partner management center in communication with the access controller and the network services gateway, the partner management center configured to establish a service level agreement with application service providers or enabler providers; an interface defined by the service level agreement, the interface configured to provide a single point access to the application service developers, to provide a set of programming interfaces to the developers whereas the programming interfaces provide access to the external network elements; and a charging system interface to a charging gateway, wherein the charging system is subject to the service level agreement and wherein the service delivery hub allocates revenue in accordance with the service level agreement.

    Abstract translation: 由网络运营商控制的服务交付集线器包括访问控制器; 与所述接入控制器通信并与外部网络元件通信的网络服务网关，与所述接入控制器和所述网络服务网关通信的伙伴管理中心，所述伙伴管理中心被配置为与应用服务提供商建立服务水平协议; 启动器提供者; 由服务级别协议定义的接口，被配置为向应用服务开发者提供单点访问的接口，向开发者提供一组编程接口，而编程接口提供对外部网络元件的访问; 以及到计费网关的计费系统接口，其中所述计费系统受服务级别协议的约束，并且其中服务交付中心根据服务级别协议分配收入。

    CALL VOLUME REDUCTION BASED UPON A PROPENSITY TO CALL IN CONNECTION WITH A REASON CODE
    6.
    发明申请
    CALL VOLUME REDUCTION BASED UPON A PROPENSITY TO CALL IN CONNECTION WITH A REASON CODE 审中-公开

    公开(公告)号：US20190394332A1

    公开(公告)日：2019-12-26

    申请号：US16564943

    申请日：2019-09-09

    Applicant: AT&T Intellectual Property I, L.P.

    Inventor： David Dunmire ,  Sanjay Krishna ,  Don Green ,  John Roberts ,  Anna Aspley

    IPC: H04M3/51

    Abstract: Devices, computer-readable media and methods for delivering customer service content associated with a reason code are disclosed. Examples of the present disclosure may include a processor of a telecommunication network identifying a reason code associated with calls from customers to a customer call center and determining a set of shared traits among the customers. The shared traits may be based upon first network event data and first customer account data associated with the customers. The processor may further determine a customer with a propensity to call score that exceeds a threshold and with a customer profile that matches the set of shared traits. The customer profile may be based upon second network event data and second customer account data associated with the customer. The processor may further deliver a customer service content associated with the reason code to the customer via a communication modality that is determined for the customer.

    Call volume reduction based upon a propensity to call in connection with a reason code
    8.
    发明授权
    Call volume reduction based upon a propensity to call in connection with a reason code 有权

    公开(公告)号：US10412218B2

    公开(公告)日：2019-09-10

    申请号：US16005479

    申请日：2018-06-11

    Applicant: AT&T Intellectual Property I, L.P.

    Inventor： David Dunmire ,  Sanjay Krishna ,  Don Green ,  John Roberts ,  Anna Aspley

    IPC: H04M3/51

    Abstract: Devices, computer-readable media and methods for delivering customer service content associated with a reason code are disclosed. Examples of the present disclosure may include a processor of a telecommunication network identifying a reason code associated with calls from customers to a customer call center and determining a set of shared traits among the customers. The shared traits may be based upon first network event data and first customer account data associated with the customers. The processor may further determine a customer with a propensity to call score that exceeds a threshold and with a customer profile that matches the set of shared traits. The customer profile may be based upon second network event data and second customer account data associated with the customer. The processor may further deliver a customer service content associated with the reason code to the customer via a communication modality that is determined for the customer.

    CALL VOLUME REDUCTION BASED UPON A PROPENSITY TO CALL IN CONNECTION WITH A REASON CODE
    9.
    发明申请
    CALL VOLUME REDUCTION BASED UPON A PROPENSITY TO CALL IN CONNECTION WITH A REASON CODE 审中-公开

    公开(公告)号：US20180295237A1

    公开(公告)日：2018-10-11

    申请号：US16005479

    申请日：2018-06-11

    Applicant: AT&T Intellectual Property I, L.P.

    Inventor： David Dunmire ,  Sanjay Krishna ,  Don Green ,  John Roberts ,  Anna Aspley

    IPC: H04M3/51

    CPC classification number: H04M3/5158 ,  H04M3/5183 ,  H04M2203/555

    Abstract: Devices, computer-readable media and methods for delivering customer service content associated with a reason code are disclosed. Examples of the present disclosure may include a processor of a telecommunication network identifying a reason code associated with calls from customers to a customer call center and determining a set of shared traits among the customers. The shared traits may be based upon first network event data and first customer account data associated with the customers. The processor may further determine a customer with a propensity to call score that exceeds a threshold and with a customer profile that matches the set of shared traits. The customer profile may be based upon second network event data and second customer account data associated with the customer. The processor may further deliver a customer service content associated with the reason code to the customer via a communication modality that is determined for the customer.

    Call volume reduction based upon a propensity to call in connection with a reason code
    10.
    发明授权
    Call volume reduction based upon a propensity to call in connection with a reason code 有权

    公开(公告)号：US10798242B2

    公开(公告)日：2020-10-06

    申请号：US16564943

    申请日：2019-09-09

    Applicant: AT&T Intellectual Property I, L.P.

    Inventor： David Dunmire ,  Sanjay Krishna ,  Don Green ,  John Roberts ,  Anna Aspley

    IPC: H04M3/51

    Abstract: Devices, computer-readable media and methods for delivering customer service content associated with a reason code are disclosed. Examples of the present disclosure may include a processor of a telecommunication network identifying a reason code associated with calls from customers to a customer call center and determining a set of shared traits among the customers. The shared traits may be based upon first network event data and first customer account data associated with the customers. The processor may further determine a customer with a propensity to call score that exceeds a threshold and with a customer profile that matches the set of shared traits. The customer profile may be based upon second network event data and second customer account data associated with the customer. The processor may further deliver a customer service content associated with the reason code to the customer via a communication modality that is determined for the customer.

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