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12 条记录 (耗时 0.018 秒)

    Hierarchical categorization of customer error reports
    1.
    发明申请
    Hierarchical categorization of customer error reports 有权
    客户错误报告的分层分类

    公开(公告)号：US20050289404A1

    公开(公告)日：2005-12-29

    申请号：US10874736

    申请日：2004-06-23

    申请人： Robert Maguire

    发明人： Robert Maguire

    IPC分类号： G06F11/00

    CPC分类号： G06F11/0781 ,  G06F11/0748 ,  G06F11/079

    摘要： A method, apparatus and article of manufacture for prioritizing customer error reports for a software application. A sub-bucketing algorithm is performed in a computer to sort stack traces associated with the customer error reports by a plurality of lines or entries in the stack traces, in order to create a hierarchy for categorization of the customer error reports.

    摘要翻译： 一种用于为软件应用程序优化客户错误报告的方法，装置和制品。 在计算机中执行子击败算法，以通过堆栈轨迹中的多个行或条目对与客户错误报告相关联的堆栈跟踪进行排序，以便创建用于对客户错误报告进行分类的层次。

    Round-trip resolution of customer error reports
    6.
    发明申请
    Round-trip resolution of customer error reports 审中-公开
    往返解决客户错误报告

    公开(公告)号：US20070214396A1

    公开(公告)日：2007-09-13

    申请号：US11370460

    申请日：2006-03-08

    申请人： Kieran McKeogh ,  James Souder ,  Robert Maguire

    发明人： Kieran McKeogh ,  James Souder ,  Robert Maguire

    IPC分类号： G06F11/00

    CPC分类号： G06F11/0793 ,  G06F11/0748

    摘要： A method, apparatus, and article of manufacture for providing round-trip resolution to customer error reports (CERs). This improves on CERs in supporting quality assurance for software systems by providing appropriate responses to the customers. The result is a novel technique for improving software quality and customer satisfaction.

    摘要翻译： 一种用于为客户错误报告（CER）提供往返分辨率的方法，设备和制品。 这可以通过向客户提供适当的响应来改进CERs，以支持软件系统的质量保证。 结果是提高软件质量和客户满意度的新技术。

    Correlating information from modeled and non-modeled domains
    8.
    发明授权
    Correlating information from modeled and non-modeled domains 有权
    将来自建模和非建模域的信息相关联

    公开(公告)号：US08549542B1

    公开(公告)日：2013-10-01

    申请号：US12241505

    申请日：2008-09-30

    申请人： Thomas Robert Maguire ,  Jeffrey Mark Nick ,  Stephen Glen Graham

    发明人： Thomas Robert Maguire ,  Jeffrey Mark Nick ,  Stephen Glen Graham

    IPC分类号： G06F13/00

    CPC分类号： H04L41/0677 ,  H04L41/065 ,  H04L41/0686 ,  H04L41/12

    摘要： Methods and apparatus provide for an event identity manager that defines a topology of resources. The topology of resources represents relationships amongst the resources in a data center and each of the resources comprises resource attributes described in a data model. The event manager acquires event data describing an event that occurred amongst the resources. In addition, the event data comprises a format that is incompatible with the data model. The event manager correlates the event data with the data model in order to determine a locus of the event data within the topology of resources, the locus of the event data being a resource where the event is most likely associated.

    摘要翻译： 方法和装置提供了定义资源拓扑的事件身份管理器。 资源拓扑表示数据中心资源之间的关系，每个资源都包括数据模型中描述的资源属性。 事件管理器获取描述在资源之间发生的事件的事件数据。 此外，事件数据包括与数据模型不兼容的格式。 事件管理器将事件数据与数据模型相关联，以便确定资源拓扑内的事件数据的轨迹，事件数据的轨迹是事件最可能关联的资源。

    Migrating non-persistent objects when one or more of the superclass fields of the object are modified
    9.
    发明授权
    Migrating non-persistent objects when one or more of the superclass fields of the object are modified 失效
    在修改对象的一个​​或多个超类字段时迁移非持久对象

    公开(公告)号：US06668257B1

    公开(公告)日：2003-12-23

    申请号：US08964096

    申请日：1997-11-06

    申请人： Arthur Reginald Greef ,  Thomas Robert Maguire ,  Frank Castellucci

    发明人： Arthur Reginald Greef ,  Thomas Robert Maguire ,  Frank Castellucci

    IPC分类号： G06F1730

    CPC分类号： G06F9/4493 ,  Y10S707/99943 ,  Y10S707/99944 ,  Y10S707/99945

    摘要： This Object-Oriented programming system migrates persistent objects when their class declarations are modified. The objects and their class descriptions are persistently stored and the persistent versions of an objects' superclass descriptions are compared to later versions of the objects' superclass descriptions. When a persistent version and a later version of the class description for the object differ, the object is migrated from the persistent version to the later version based on the differences between the two superclass descriptions. Finally, the migrated object is persistently stored with changes in its persistent class description.

    摘要翻译： 面向对象的编程系统在修改类声明时迁移持久化对象。 持久存储对象及其类描述，并将对象的超类描述的持久版本与对象的超类描述的更高版本进行比较。 当持久版本和对象的类描述的更高版本不同时，该对象将根据两个超类描述之间的差异从永久版本迁移到更高版本。 最后，迁移的对象将持久存储在其持久化类描述中。