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1.发明授权Systems and methods of parallel media communication in contact handling systems 有权接触处理系统中并行介质通信的系统和方法公开(公告)号：US09307083B2
公开(公告)日：2016-04-05
申请号：US13345505
申请日：2012-01-06
CPC分类号： H04M3/5141 , H04M3/5166 , H04M3/5183 , H04M3/5191 , H04M7/0027
摘要： Methods and apparatus for improving a contact with a customer in a contact handling system by enabling parallel communication via more than one media during a contact are disclosed. The method can include establishing a first connection path with the customer and communicating a first communication with the customer over the first connection path via a first media. The method can include establishing a second connection path with the customer and communicating a second communication with the customer over the second connection path while the first connection path is open over the second communication path via the second media.
摘要翻译： 公开了通过在接触期间通过多于一种介质进行并行通信来改善与接触处理系统中的客户接触的方法和装置。 该方法可以包括建立与客户的第一连接路径，并经由第一媒体通过第一连接路径与客户进行第一通信。 该方法可以包括与客户建立第二连接路径，并且在第二连接路径通过第二媒体在第二通信路径上打开第一连接路径时，通过第二连接路径与客户进行第二通信。
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2.发明授权Multi-tiered media services for globally interconnecting businesses and customers 有权用于全球互连业务和客户的多层次媒体服务公开(公告)号：US08223948B2
公开(公告)日：2012-07-17
申请号：US12861717
申请日：2010-08-23
CPC分类号： H04M3/5166 , H04M3/5125
摘要： A multi-tiered communication system for minimizing communication latency for a caller in a remote location who initiates contact with a local data center. The system includes a local data center located in a first location including one or more Interactive Voice Recognition (IVR) functions that are configured for use with a caller who initiates contact with the local data center. The system also includes a remote media server located in a second location. The remote media server is configured to route an incoming call from the caller to the local data center, to route one or more IVR messages to the caller and to connect the caller with an agent for real-time communication. The agent is located in one of the second location or a third location that is substantially closer to the second location than the first location. Having the local data center in the first location enables the IVR message to be received by the caller after a period of expected delay and having the remote media server in the second or third location enables the real-time communication between the caller and the agent to be within an acceptable latency.
摘要翻译： 一种多层通信系统，用于最小化远程位置中发起与本地数据中心联系的呼叫者的通信延迟。 该系统包括位于第一位置的本地数据中心，包括一个或多个交互式语音识别（IVR）功能，其被配置为与发起与本地数据中心的联系的呼叫者一起使用。 系统还包括位于第二位置的远程媒体服务器。 远程媒体服务器被配置为将来自呼叫者的来话呼叫路由到本地数据中心，以将一个或多个IVR消息路由到呼叫者并且将呼叫者与代理连接以进行实时通信。 代理位于基本上比第一位置更靠近第二位置的第二位置或第三位置之一。 将本地数据中心置于第一位置使得IVR消息能够在预期延迟的一段时间之后由呼叫者接收，并且使得第二或第三位置中的远程媒体服务器能够使呼叫者和代理之间的实时通信 处于可接受的延迟之内。
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公开(公告)号：US08156444B1
公开(公告)日：2012-04-10
申请号：US10750105
申请日：2003-12-31
CPC分类号： H04N21/812 , H04N7/162 , H04N21/432 , H04N21/4532 , H04N21/458
摘要： Systems and methods for determining a user interface attribute are described. In one method described, a display processor receives a request to display a content display in a user interface, detects an area of the user interface comprising non-primary content, and creates a content display having an attribute, the attribute associated with the area of the user interface comprising non-primary content. Such a method may also include modifying the attribute in response to changes in the area of the user interface comprising non-primary content.
摘要翻译： 描述用于确定用户界面属性的系统和方法。 在所描述的一种方法中，显示处理器接收在用户界面中显示内容显示的请求，检测包括非主内容的用户界面的区域，并创建具有属性的内容显示，该属性与 所述用户界面包括非主要内容。 这种方法还可以包括响应于包括非主要内容的用户界面的区域的变化来修改属性。
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公开(公告)号：US08126884B1
公开(公告)日：2012-02-28
申请号：US12695713
申请日：2010-01-28
申请人： Lawrence Page
发明人： Lawrence Page
CPC分类号： G06F17/30864 , G06F17/30728 , Y10S707/99935 , Y10S707/99937
摘要： A method assigns importance ranks to nodes in a linked database, such as any database of documents containing citations, the world wide web or any other hypermedia database. The rank assigned to a document is calculated from the ranks of documents citing it. In addition, the rank of a document is calculated from a constant representing the probability that a browser through the database will randomly jump to the document. The method is particularly useful in enhancing the performance of search engine results for hypermedia databases, such as the world wide web, whose documents have a large variation in quality.
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公开(公告)号：US06285999B1
公开(公告)日：2001-09-04
申请号：US09004827
申请日：1998-01-09
申请人： Lawrence Page
发明人： Lawrence Page
IPC分类号： G06F1730
CPC分类号： G06F17/30864 , G06F17/30728 , Y10S707/99935 , Y10S707/99937
摘要： A method assigns importance ranks to nodes in a linked database, such as any database of documents containing citations, the world wide web or any other hypermedia database. The rank assigned to a document is calculated from the ranks of documents citing it. In addition, the rank of a document is calculated from a constant representing the probability that a browser through the database will randomly jump to the document. The method is particularly useful in enhancing the performance of search engine results for hypermedia databases, such as the world wide web, whose documents have a large variation in quality.
摘要翻译： 一种方法将重要级别分配给链接数据库中的节点，例如包含引文，万维网或任何其他超媒体数据库的任何文档数据库。 分配给文档的等级从引用文档的级别计算。 另外，文档的排名是根据表示浏览器通过数据库随机跳转到文档的概率的常数来计算的。 该方法在增强超媒体数据库的搜索引擎结果的性能特别有用，例如万维网，其文档的质量变化很大。
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公开(公告)号：US08131717B1
公开(公告)日：2012-03-06
申请号：US12689846
申请日：2010-01-19
申请人： Lawrence Page
发明人： Lawrence Page
CPC分类号： G06F17/30864 , G06F17/30728 , Y10S707/99935 , Y10S707/99937
摘要： A method may include identifying a linked document that is linked to by a group of linking documents; identifying links between the linking documents and the linked document; assigning a weight to each of the identified links; and determining a score for the linked document based on the identified links between the linking documents and the linked document, and the weights assigned to each of the identified links.
摘要翻译： 方法可以包括识别由一组链接文档链接的链接文档; 识别链接文档和链接文档之间的链接; 为每个所识别的链路分配权重; 以及基于所述链接文档和所链接的文档之间的所识别的链接以及分配给所识别的链接中的每一个的权重来确定所述链接的文档的得分。
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公开(公告)号：US08131715B1
公开(公告)日：2012-03-06
申请号：US12689889
申请日：2010-01-19
申请人： Lawrence Page
发明人： Lawrence Page
CPC分类号： G06F17/30864 , G06F17/30728 , Y10S707/99935 , Y10S707/99937
摘要： A method may include identifying a group of documents; identifying linking documents that include links to the identified documents; assigning a measure of importance to one or more of the linking documents; and generating a score for each of the identified documents based on the measure of importance assigned to at least one of the linking documents that includes a link to the identified document.
摘要翻译： 一种方法可以包括识别一组文档; 识别链接文档，其中包括指向已识别文档的链接; 为一个或多个链接文档指定重要度量; 以及基于分配给包括到所述识别的文档的链接的链接文档中的至少一个的重要性的度量来为每个所识别的文档生成分数。
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公开(公告)号：US07605844B1
公开(公告)日：2009-10-20
申请号：US10713662
申请日：2003-11-13
CPC分类号： G03B27/52 , H04N1/04 , H04N1/19594 , H04N2201/0422 , H04N2201/0434 , H04N2201/0436
摘要： Systems and methods for capturing images of opposing pages in a bound document at high speed using multiple cameras are disclosed. The system generally includes a cradle preferably tilted toward an operator for holding a bound document having two opposing sides, and two cameras each positioned to capture an image of a corresponding side, each camera having an image capture size approximately the size of each side. The cameras may be high definition and store images via direct high speed data communication interfaces, e.g., firewire. A controller and/or foot pedal may provide control of the cameras. The controller may control flashes to selectively light each side simultaneous with each camera capturing the image of the corresponding side. A positioner may position a light-absorbing page between opposing sides.
摘要翻译： 公开了使用多个摄像机以高速捕获绑定文档中的相对页面的图像的系统和方法。 该系统通常包括一个托架，其优选地朝着操作者倾斜以保持具有两个相对侧面的装订文档，以及两个相机，每个相机每个定位成捕获相应侧面的图像，每个相机具有大约每侧尺寸的图像捕获尺寸。 相机可以是高清晰度的，并且通过直接的高速数据通信接口（例如火线）存储图像。 控制器和/或脚踏板可以提供对照相机的控制。 控制器可以控制闪光以选择性地照亮每个侧面，同时捕获相应侧面的图像。 定位器可以将相对侧面之间的吸光页放置。
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9.发明授权Systems and methods of introducing beneficial communication latency in contact handling systems 有权在接触处理系统中引入有益通信延迟的系统和方法公开(公告)号：US09313331B2
公开(公告)日：2016-04-12
申请号：US13302974
申请日：2011-11-22
申请人： Brian Douglas Minert , David O. Peterson , Shane Michael Kelly , Matthew Lawrence Page , Aric Whitaker
发明人： Brian Douglas Minert , David O. Peterson , Shane Michael Kelly , Matthew Lawrence Page , Aric Whitaker
CPC分类号： H04M3/5141 , H04M3/5166 , H04M3/5183 , H04M3/5191 , H04M7/0027
摘要： Methods and apparatus for improving a contact with a customer in a contact handling system by introducing a slower expected communication rate to the contact are disclosed. The method can include communication via a first media having a first communication rate. The method can include ceasing communication via the first media. The method can include beginning communication via a second media having a second communication rate slower than the first communication rate. The method can further include ceasing communication via the second media and beginning communication via a third media having a third communication rate faster than the second communication rate.
摘要翻译： 公开了通过向联系人引入较慢的预期通信速率来改善与接触处理系统中的客户的接触的方法和装置。 该方法可以包括经由具有第一通信速率的第一媒体的通信。 该方法可以包括停止通过第一媒体的通信。 该方法可以包括通过具有比第一通信速率慢的第二通信速率的第二媒体开始通信。 该方法还可以包括停止经由第二媒体的通信，并且经由具有比第二通信速率更快的第三通信速率的第三媒体开始通信。
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公开(公告)号：US08521730B1
公开(公告)日：2013-08-27
申请号：US13483859
申请日：2012-05-30
申请人： Lawrence Page
发明人： Lawrence Page
CPC分类号： G06F17/30864 , G06F17/30728 , Y10S707/99935 , Y10S707/99937
摘要： A method assigns importance ranks to nodes in a linked database, such as any database of documents containing citations, the world wide web or any other hypermedia database. The rank assigned to a document is calculated from the ranks of documents citing it. In addition, the rank of a document is calculated from a constant representing the probability that a browser through the database will randomly jump to the document. The method is particularly useful in enhancing the performance of search engine results for hypermedia databases, such as the world wide web, whose documents have a large variation in quality.
摘要翻译： 一种方法将重要级别分配给链接数据库中的节点，例如包含引文，万维网或任何其他超媒体数据库的任何文档数据库。 分配给文档的等级从引用文档的级别计算。 另外，文档的排名是根据表示浏览器通过数据库随机跳转到文档的概率的常数来计算的。 该方法在增强超媒体数据库的搜索引擎结果的性能特别有用，例如万维网，其文档的质量变化很大。
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