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公开(公告)号：US08949470B2
公开(公告)日：2015-02-03
申请号：US11967508
申请日：2007-12-31
CPC分类号： H04L67/2809 , G06Q10/06311 , G06Q10/10 , G06Q50/184
摘要： A federation system operating in a first enterprise includes a configuration server and a database for creating and storing federation configuration data and a federation registrar having an interface for dealing with a second enterprise seeking to federate. In the system the second enterprise connects to the federation registrar, negotiation takes place concerning details of federation, agreement is reached, configuration is stored in the configuration database, and the second enterprise is then coupled to the first enterprise through a pair of federation proxy interfaces, one at the first enterprise and one at the second enterprise, the proxy interfaces configured by details of the federation.
摘要翻译： 在第一企业中操作的联合系统包括用于创建和存储联合配置数据的配置服务器和数据库，以及具有用于处理寻求联合的第二企业的接口的联合注册器。 在系统中，第二个企业连接到联盟注册服务商，就联盟的细节进行协商，达成协议，配置存储在配置数据库中，然后第二个企业通过一对联合代理接口耦合到第一个企业 一个在第一个企业，一个在第二个企业，代理接口由联盟的细节配置。
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公开(公告)号：US20130022179A1
公开(公告)日：2013-01-24
申请号：US13625566
申请日：2012-09-24
IPC分类号： H04M1/64
CPC分类号： H04M3/493 , G06F17/30882 , G06Q10/0633 , G06Q10/10 , G06Q30/016
摘要： A system for assembling a business process or a portion thereof includes a rules base containing executable rules and defined business process elements, a workflow orchestration engine, and at least one interface available to a process beneficiary. Information known about and or provided by a process beneficiary interacting with the at least one interface is used to execute one or more of the rules causing assembly of a new business process or a portion thereof according to workflow orchestration rules the new or modified process directing servicing of the process beneficiary accordingly.
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3.发明授权公开(公告)号：US08014504B2
公开(公告)日：2011-09-06
申请号：US12480284
申请日：2009-06-08
申请人： Brian Galvin
发明人： Brian Galvin
CPC分类号： H04M3/2218 , H04L41/046 , H04L43/045 , H04L43/0811 , H04M3/2281 , H04M3/36 , H04M7/123 , H04M2201/12 , H04M2201/36 , H04M2201/38
摘要： A system for generating usage statistics for a communications routing system from data generated at routing points and at end points of the system has a processor having access to the communications routing system for analyzing the data and generating the statistics, and a server having access to the processor for rendering the generated statistics into a format for display. The data used to generate the statistics includes routing path information for events routed through the communications routing system and optionally interaction histories recorded at certain routing points and end points in the communications routing system.
摘要翻译： 用于根据在系统的路由点和端点产生的数据来生成通信路由系统的使用统计的系统具有访问通信路由系统以用于分析数据和生成统计信息的处理器，以及具有访问 处理器，用于将生成的统计数据呈现为显示格式。 用于生成统计数据的数据包括通过通信路由系统路由的事件的路由路径信息，以及可选地在通信路由系统的某些路由点和终点处记录的交互历史。
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公开(公告)号：US20110167052A1
公开(公告)日：2011-07-07
申请号：US13046954
申请日：2011-03-14
申请人： Brian Galvin , Alan McCord , Donald R. Boys
发明人： Brian Galvin , Alan McCord , Donald R. Boys
IPC分类号： G06F17/30
CPC分类号： G06F16/951 , G06F16/3322
摘要： An apparatus includes at least one computing device configured to send a search query to at least one network server; receive questions from the at least one network server based on the search query; send responses to the at least one network server based on the questions; and receive a search result from the at least one network server based on the responses. The at least one computing device is further configured to send the search query and/or receive the search result via a cellular telephone network, a wireless fidelity network, and/or a digital subscriber line network. A system includes at least one server configured to receive a search query from a computing device; send questions to the computing device based on the search query; receive information from the computing device based on the questions; and send a search result to the computing device based on the information.
摘要翻译： 一种装置包括：至少一个计算装置，被配置为向至少一个网络服务器发送搜索查询; 基于搜索查询从所述至少一个网络服务器接收问题; 基于问题向至少一个网络服务器发送响应; 并且基于所述响应从所述至少一个网络服务器接收搜索结果。 所述至少一个计算设备还被配置为经由蜂窝电话网络，无线保真网络和/或数字用户线路网络发送搜索查询和/或接收搜索结果。 系统包括至少一个被配置为从计算设备接收搜索查询的服务器; 基于搜索查询向计算设备发送问题; 基于问题从计算设备接收信息; 并基于该信息将搜索结果发送到计算设备。
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5.发明申请Method for Predictive Routing of Incoming Transactions Within a Communication Center According to Potential Profit Analysis 审中-公开根据潜在利润分析，通信中心内进入交易的预测路由方法公开(公告)号：US20090171752A1
公开(公告)日：2009-07-02
申请号：US11965958
申请日：2007-12-28
IPC分类号： G06Q10/00
CPC分类号： G06Q30/02 , G06Q10/06 , G06Q10/063
摘要： A transaction routing method in a contact center has steps for (a) identifying an initiator of a received transaction; (b) gathering information about the initiator of the transaction; (c) determining agents available to receive and service the transaction, and gathering information about the agents; (d) using the gathered information, determining a product or promotion; (e) forming combinations among the available agents, the initiator, and the products; (f) determining potential profit contribution or probability for individual ones of the combinations formed in step (e); and (g) selecting an agent to service the transaction based on the potential profitability determined in step (f).
摘要翻译： 联络中心中的交易路由方法具有以下步骤：（a）识别接收到的交易的发起者; （b）收集有关交易发起人的信息; （c）确定可用于接收和服务交易的代理人，以及收集有关代理人的信息; （d）使用收集的信息，确定产品或促销活动; （e）在可用的试剂，引发剂和产物之间形成组合; （f）确定在步骤（e）中形成的组合中的各个组合的潜在利润贡献或概率; 以及（g）基于在步骤（f）中确定的潜在利润率来选择代理服务于交易。
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6.发明申请Method for Dynamic Advertisement Placement Based on Consumer and Response Capability Statistics 审中-公开基于消费者和响应能力统计的动态广告放置方法公开(公告)号：US20090171749A1
公开(公告)日：2009-07-02
申请号：US11965626
申请日：2007-12-27
申请人： Frederic Laruelle , Brian Galvin
发明人： Frederic Laruelle , Brian Galvin
IPC分类号： G06Q30/00
CPC分类号： G06Q30/02 , G06Q30/0207 , G06Q30/0254
摘要： A network-based processing server for processing statistics and serving advertisements includes a first network interface to a first stat server for receiving consumer statistics, a second network interface to a second stat server for receiving response capability statistics, and a dedicated input/output port connecting the processing server to a broadcast network. The processing server selects and serves advertisements over the broadcast network to consumers positioned to receive the advertisements based on the processing of consumer statistics and advertisement response capability statistics against at least one rule.
摘要翻译： 用于处理统计和服务广告的基于网络的处理服务器包括到第一统计服务器的用于接收消费者统计的第一网络接口，到第二统计服务器的用于接收响应能力统计的第二网络接口以及连接的专用输入/输出端口 处理服务器到广播网络。 处理服务器根据针对至少一个规则的消费者统计和广告响应能力统计的处理，通过广播网络向广告网络中的消费者选择和广告，所述消费者被定位成接收广告。
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公开(公告)号：US20090171668A1
公开(公告)日：2009-07-02
申请号：US11966913
申请日：2007-12-28
IPC分类号： G10L21/00
CPC分类号： G06N5/025 , G10L15/26 , G10L17/22 , G10L25/72 , H04M3/5133 , H04M3/5141 , H04M3/5166 , H04M3/5183 , H04M2203/357
摘要： A management system for guiding an agent in a media-specific dialogue has a conversion engine for instantiating ongoing dialogue as machine-readable text, if the dialogue is in voice media, a context analysis engine for determining facts from the text, a rules engine for asserting rules based on fact input, and a presentation engine for presenting information to the agent to guide the agent in the dialogue. The context analysis engine passes determined facts to the rules engine, which selects and asserts to the presentation engine rules based on the facts, and the presentation engine provides periodically updated guidance to the agent based on the rules asserted.
摘要翻译： 用于在媒体特定对话中指导代理的管理系统具有用于将当前对话作为机器可读文本实例化的转换引擎，如果对话在语音媒体中，则用于从文本确定事实的上下文分析引擎，用于 基于事实输入来声明规则，以及呈现引擎，用于向代理人呈现信息以指导代理在对话中。 上下文分析引擎将确定的事实传递给规则引擎，规则引擎根据事实选择和断言呈现引擎规则，并且呈现引擎基于所声明的规则向代理提供定期更新的指导。
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公开(公告)号：US20080313117A1
公开(公告)日：2008-12-18
申请号：US11951782
申请日：2007-12-06
申请人： Brian Galvin
发明人： Brian Galvin
IPC分类号： G06F17/00
CPC分类号： G06F16/951
摘要： A method for creating a behavioral network graph has steps for (a) establishing a static network graph with intersections representing connectivity between nodes in a network; (b) determining behavioral characteristics of a person or group of persons in navigating the static network graph; (c) creating software agents mimicking the navigation behavior determined in step (b); (d) executing the software agents against the static graph established in step (a); (e) recording the navigation activity of the software agents; and (f) using the recorded navigation activity as a component in creating a behavioral web graph.
摘要翻译： 用于创建行为网络图的方法具有以下步骤：（a）建立具有表示网络中的节点之间的连接的交叉点的静态网络图; （b）确定在导航静态网络图中的一个或多个人的行为特征; （c）创建模仿在步骤（b）中确定的导航行为的软件代理; （d）根据步骤（a）中建立的静态图执行软件代理; （e）记录软件代理的导航活动; 和（f）使用记录的导航活动作为创建行为网络图的组成部分。
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公开(公告)号：US06298130B1
公开(公告)日：2001-10-02
申请号：US09588803
申请日：2000-06-06
申请人： Brian Galvin
发明人： Brian Galvin
IPC分类号： H04M700
CPC分类号： H04M3/5237 , H04M3/42059 , H04M3/42068 , H04M3/42102 , H04M3/42153 , H04M3/4228 , H04M3/42323 , H04M3/51 , H04M3/5191 , H04M7/006 , H04M2242/22 , H04Q3/0029 , H04Q3/66 , H04Q3/72 , H04Q2213/13034 , H04Q2213/13072 , H04Q2213/13093 , H04Q2213/13103 , H04Q2213/13106 , H04Q2213/13109 , H04Q2213/1322 , H04Q2213/13345 , H04Q2213/13349 , H04Q2213/13389
摘要： A customer-maintained routing system for providing routing to a network provider for incoming calls from clients to the customer comprises a processor having a data link adapted for connection to a customer access point provided by the network provider, a router adapted to execute on the processor and to provide routing to the network via the customer access point, and a metadata-based information system maintained in RAM accessible to the processor and containing condensed client characteristics. Upon receiving a request from the network including a call identifier, the router accesses the database using the identifier as a key, retrieves client characteristics from the information system, and provides a destination for the call to the network based on the retrieved client characteristics. In some embodiments the processor is linked to plural customer sites by a wide area data network. Some of the linked sites may be customer premises call centers where calls are directed, and at least one may be a central customer database facility wherein client and/or characteristics are maintained and updated, and periodic updates are provided to distributed databases at customer access points and customer call centers.
摘要翻译： 用于向网络提供商提供用于从客户端到客户的呼入的路由的客户维护的路由系统包括具有适于连接到由网络提供商提供的客户接入点的数据链路的处理器，适于在该处理器上执行的路由器 并且经由客户接入点向网络提供路由，以及维护在RAM中的基于元数据的信息系统，其可由处理器访问并且包含聚合的客户端特征。 在接收到包括呼叫标识符的网络的请求之后，路由器使用标识符作为密钥访问数据库，从信息系统检索客户端特征，并且基于检索到的客户端特性提供呼叫到网络的目的地。 在一些实施例中，处理器通过广域数据网络链接到多个客户站点。 一些链接的站点可以是呼叫被引导的客户端呼叫中心，并且至少一个可以是中央客户数据库设施，其中维护和更新客户端和/或特性，并且在客户接入点处向分布式数据库提供定期更新 和客户呼叫中心。
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公开(公告)号：US6134315A
公开(公告)日：2000-10-17
申请号：US940353
申请日：1997-09-30
申请人： Brian Galvin
发明人： Brian Galvin
CPC分类号： H04M3/5237 , H04M3/4228 , H04M3/51 , H04Q3/0029 , H04Q3/66 , H04M2242/22 , H04M3/42059 , H04M3/42068 , H04M3/42102 , H04M3/42153 , H04M3/42323 , H04M3/5191 , H04M7/006 , H04Q2213/13034 , H04Q2213/13072 , H04Q2213/13093 , H04Q2213/13103 , H04Q2213/13106 , H04Q2213/13109 , H04Q2213/1322 , H04Q2213/13345 , H04Q2213/13349 , H04Q2213/13389 , H04Q3/72
摘要： A customer-maintained routing system for providing routing to a network provider for incoming calls from clients to the customer comprises a processor having a data link adapted for connection to a customer access point provided by the network provider, a router adapted to execute on the processor and to provide routing to the network via the customer access point, and a metadata-based information system maintained in RAM accessible to the processor and containing condensed client characteristics. Upon receiving a request from the network including a call identifier, the router accesses the database using the identifier as a key, retrieves client characteristics from the information system, and provides a destination for the call to the network based on the retrieved client characteristics. In some embodiments the processor is linked to plural customer sites by a wide area data network. Some of the linked sites may be customer premises call centers where calls are directed, and at least one may be a central customer database facility wherein client and/or characteristics are maintained and updated, and periodic updates are provided to distributed databases at customer access points and customer call centers.
摘要翻译： 用于向网络提供商提供用于从客户端到客户的呼入的路由的客户维护的路由系统包括具有适于连接到由网络提供商提供的客户接入点的数据链路的处理器，适于在该处理器上执行的路由器 并且经由客户接入点向网络提供路由，以及维护在RAM中的基于元数据的信息系统，其可由处理器访问并且包含聚合的客户端特征。 在接收到包括呼叫标识符的网络的请求之后，路由器使用标识符作为密钥访问数据库，从信息系统检索客户端特征，并且基于检索到的客户端特性提供呼叫到网络的目的地。 在一些实施例中，处理器通过广域数据网络链接到多个客户站点。 一些链接的站点可以是呼叫被引导的客户端呼叫中心，并且至少一个可以是中央客户数据库设施，其中维护和更新客户端和/或特性，并且在客户接入点处向分布式数据库提供定期更新 和客户呼叫中心。
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