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公开(公告)号：US11909789B1
公开(公告)日：2024-02-20
申请号：US18072641
申请日：2022-11-30
申请人： West Corporation
IPC分类号： H04L65/403 , H04L9/40
CPC分类号： H04L65/403 , H04L63/102
摘要： To enable clients to self-manage service issues for conferences on a bridge operated by a conference provider, there is provided a web based interface. Companies are provisioned in a client database as receiving client managed conference services instead of provider managed conference services. Users of the company or client of the Provider may log in to a web interface through a company or client specific URL and be presented with an interface that enables the user to view and perform management functions for conferences on a bridge that relate to that user only.
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公开(公告)号：US11637923B1
公开(公告)日：2023-04-25
申请号：US17024665
申请日：2020-09-17
申请人： Intrado Corporation
发明人： Mario Manzanillo
IPC分类号： H04M3/22 , G10L15/26 , H04M7/00 , G06F16/9032 , G06Q50/26
摘要： An example operation may include one or more of receiving audio files from public safety answering points (PSAPs), the audio files comprising recordings of telephone calls captured via the PSAPs, converting, via a speech-to-text converter, the audio files into text files that comprises respective transcripts of the respective telephone calls, identifying, via a reporting engine, a recurring topic that is repeatedly observed among the PSAPs from text content within the text files, and outputting, via the reporting engine, a descriptive identifier of the recurring topic via a user interface.
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公开(公告)号：US11557194B2
公开(公告)日：2023-01-17
申请号：US17183306
申请日：2021-02-23
申请人： Intrado Corporation
发明人： Nora Ligrani
IPC分类号： G08B1/08 , G08B25/00 , H04W4/90 , H04W4/38 , G08B25/10 , H04W4/029 , H04W76/50 , G06Q50/00 , H04W4/02
摘要： One example method of operation may include identifying an emergency location based on a received emergency communication, determining enhanced information is available in a memory for the emergency location, retrieving the enhanced information, and forwarding the enhanced information to one or more emergency service entities and one or more registered devices located at the emergency location.
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公开(公告)号：US20220366149A1
公开(公告)日：2022-11-17
申请号：US17320176
申请日：2021-05-13
申请人： Intrado Corporation
发明人： Terry Olson , Mark L. Sempek , Roger Wehrle
摘要： An example operation may include one or more of transferring a copy of a plurality of revised translation data sets to be added to a software application into a grid structure, each revised translation data set comprising a prompt name in a first field, an interactive voice response (IVR) prompt in a second field, a translation of the IVR prompt into a different language in a third field, and a timestamp in a fourth field, identifying two revised translation data sets in the grid structure that comprise a duplicate prompt names in first fields thereof, deleting an oldest revised translation data set among the two identified translations data sets from the grid structure which has an oldest timestamp, and storing the grid structure without the deleted oldest revised translation data set in a repository.
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公开(公告)号：US11496777B1
公开(公告)日：2022-11-08
申请号：US17384242
申请日：2021-07-23
申请人： Intrado Corporation
发明人： Edward Yan
IPC分类号： H04N7/173 , H04N21/2187 , H04L9/32 , H04N21/6338 , H04N21/472
摘要： An apparatus includes a network interface and a processor. The network interface receives event data that identifies a content ID and a message authentication code. The content ID identifies a content within a webcast or a virtual event. The processor generates a content hash, at least in part based on the content ID. The network interface transmits a content request and receives the content. The content request identifies the content hash and the message authentication code.
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公开(公告)号：US11418647B1
公开(公告)日：2022-08-16
申请号：US17073215
申请日：2020-10-16
申请人： Intrado Corporation
发明人： Patrick Peterson , Michael Thome
摘要： To enable analysis of the performance of a customer contact center handling interactions across multiple types of communication channels, a system is provided that collects and analyzes data across the multiple channels and allows a user, such as an analyst, to analyze customer journeys that comprise multiple interactions, or contacts, across multiple communication channel types. That analysis can be used to identify journeys with similar, perhaps problematic, characteristics and provide the analyst user with the ability to examine the collected data for each identified journey individually. Once a journey is selected, the system displays the collected data in a coordinated display of journey timeline, text history, and sequence of automatically detected significant events. This single-journey display, applied to multiple journeys in succession, allows the analyst to explicitly annotate problems or formulate hypotheses about problems that can then be quantified for impact by refining the initial multi-journey analysis.
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公开(公告)号：US12045606B1
公开(公告)日：2024-07-23
申请号：US17028257
申请日：2020-09-22
申请人： Intrado Corporation
IPC分类号： G06F8/71 , G06F8/41 , G06F9/455 , G06F16/2455 , G06F21/62
CPC分类号： G06F8/71 , G06F8/41 , G06F9/45558 , G06F16/24552 , G06F21/6218 , G06F2009/45562 , G06F2009/45595
摘要： One example method of operation may include executing a script to create a software defined network, retrieving a build from a remote data repository, storing a cached version of the build in a virtual database based on instructions in the script, identifying a request to access the remote data repository, and redirecting the request to the cached version of the build.
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公开(公告)号：US12034884B2
公开(公告)日：2024-07-09
申请号：US18446361
申请日：2023-08-08
申请人： Intrado Corporation
CPC分类号： H04M3/5175
摘要： The location of voice prompts within a call waveform is usually conducted by match filtering a snippet of the prompt (approx. 800 ms) to the call waveform. In an enhanced process that can accommodate transmission errors when detecting voice prompts on lower quality transmission lines, a snippet of a voice prompt may be divided into sniplets, typically 100 ms long. The sniplets can be individually detected. If a sufficient number of sniplets are detected within allowed time tolerances, then this subset of detected sniplets can indicate the presence of the snippet, and thus the associated voice prompt.
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公开(公告)号：US11825025B2
公开(公告)日：2023-11-21
申请号：US17542995
申请日：2021-12-06
申请人： Intrado Corporation
CPC分类号： H04M3/537 , H04M3/436 , H04M3/487 , H04M2203/301 , H04M2203/305
摘要： Prompt snippets (typically 800 ms long) that are used to detect voice prompts within a call waveform may be divided into smaller sniplet portions (approx. 100 ms) long. The presence of a prompt in a call waveform may be detected by detecting the sniplets and determining if a sufficient number of the sniplets of a snippet were detected in sequence and within allowable time constraints. The use of sniplets improves accuracy of prompt detection in call waveforms in lower quality transmissions.
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公开(公告)号：US20220366150A1
公开(公告)日：2022-11-17
申请号：US17320189
申请日：2021-05-13
申请人： Intrado Corporation
发明人： Terry Olson , Mark L. Sempek , Roger Wehrle
IPC分类号： G06F40/51 , H04M3/493 , G06F40/58 , G06F40/18 , G06F40/279 , G06F40/263 , G06F8/65
摘要： An example operation may include one or more of transferring a copy of a plurality of revised translation data sets to be added to an IVR application into a grid structure, each revised translation data set comprising a prompt name in a first field, an IVR prompt in a second field, a translation of the IVR prompt into a different language in a third field, and a timestamp in a fourth field, executing, via a processor, an accuracy validation on the plurality of revised translation data sets, wherein, for each revised translation data set, the processor identifies whether a respective translation in a different language in a third field is an accurate translation of a respective IVR prompt in a second field based on attributes of the respective translation and the respective IVR prompt, and displaying results of the accuracy validation via a user interface.
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