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    Deriving the shortest steps to reproduce a device failure condition
    82.
    发明授权
    Deriving the shortest steps to reproduce a device failure condition 有权

    公开(公告)号：US10684935B2

    公开(公告)日：2020-06-16

    申请号：US15923334

    申请日：2018-03-16

    Applicant: Cisco Technology, Inc.

    Inventor： Jay Kemper Johnston ,  Magnus Mortensen ,  David C. White, Jr. ,  Michael James Robertson

    IPC: G06F11/00 ,  G06F11/36 ,  G06N3/08

    Abstract: In one embodiment, a server creates a reproduction environment of a particular condition of a particular device, the reproduction environment having a device under test (DUT) representative of the particular device, and also being seeded with features regarding the particular condition. The server generates a plurality of models for reaching a target state of the particular condition, each of the plurality of models having differing actions. According to the techniques herein, the server then iteratively refines a minimal model based on the actions of the plurality of models and whether those actions during testing of the DUT get closer to or further from the target state. In response to determining that the minimal model can no longer be further refined during the iterative refining, the server then stores the minimal model as a solution model indicating a given minimal set and order of actions required to reach the target state.

    GRAPHICAL USER INTERFACE FOR VISUALIZING A PLURALITY OF ISSUES WITH AN INFRASTRUCTURE
    83.
    发明申请
    GRAPHICAL USER INTERFACE FOR VISUALIZING A PLURALITY OF ISSUES WITH AN INFRASTRUCTURE 审中-公开

    公开(公告)号：US20190340056A1

    公开(公告)日：2019-11-07

    申请号：US16514340

    申请日：2019-07-17

    Applicant: Cisco Technology, Inc.

    Inventor： Jay Kemper Johnston ,  Magnus Mortensen ,  David C. White, JR. ,  Joseph Michael Clarke

    IPC: G06F11/07 ,  H04L12/24

    Abstract: Disclosed are systems, methods and non-transitory computer-readable mediums for dynamically presenting and updating a directed time graph displayed in a graphical user interface. In some examples, the method can include displaying a suggested path within a graphical user interface on a computer screen, the suggested path can include outstanding issues of elements of a network. The displaying the suggested path can include determining based on one or more factors an efficient ordering of the outstanding issues and ordering the outstanding issues based on the one or more factors. The method can also include monitoring, at regular intervals, updates to the one or more outstanding issues and automatically updating the suggested path, by a processor, based on the updates to the one or more outstanding issues.

    Tracking and implementing workarounds to computer-related issues
    84.
    发明授权
    Tracking and implementing workarounds to computer-related issues 有权

    公开(公告)号：US10439874B2

    公开(公告)日：2019-10-08

    申请号：US15620100

    申请日：2017-06-12

    Applicant: Cisco Technology, Inc.

    Inventor： David C. White, Jr. ,  Jay Kemper Johnston ,  Magnus Mortensen

    IPC: G06F15/16 ,  H04L12/24 ,  H04L29/08 ,  H04L12/26

    Abstract: In one embodiment, a supervisory device in a network identifies a workaround for a symptom exhibited by a particular device in the network by traversing a path in a symptom-problem graph. The path in the graph includes a symptom vertex that represents the symptom, a problem vertex that shares an edge with the symptom vertex and represents a problem that causes the symptom, and a workaround vertex that shares an edge with the problem vertex and represents the workaround for the symptom. The supervisory device causes the identified workaround to be applied to the particular device and updates the path in the graph to replace the workaround vertex with a fix vertex that represents a fix for the problem that causes the symptom exhibited by the particular device. The supervisory device causes the fix to be applied to the particular device based on the updated path in the graph.

    RESOLVING ROOM CONTENTION FOR A MULTI-ENDPOINT MEETING
    86.
    发明申请
    RESOLVING ROOM CONTENTION FOR A MULTI-ENDPOINT MEETING 审中-公开

    公开(公告)号：US20190026700A1

    公开(公告)日：2019-01-24

    申请号：US15654791

    申请日：2017-07-20

    Applicant: Cisco Technology, Inc.

    Inventor： Jay Kemper Johnston ,  Magnus Mortensen ,  David C. White, JR.

    IPC: G06Q10/10 ,  H04N7/15 ,  G06Q10/06

    Abstract: The present technology is a videoconference system for addressing room contention for a multi-endpoint meeting. The videoconference system includes a videoconference server that hosts a multi-endpoint meeting amongst local endpoints and remote endpoints, and a wallplate located outside of a physical room that includes a local endpoint. The wallplate receives input and transmits a room contention state indicator. The local endpoint receives the room contention state indicator and sends a room contention signal to the videoconference server, where the videoconference server transmits a room contention message to the remote endpoint.

    TRACKING AND IMPLEMENTING WORKAROUNDS TO COMPUTER-RELATED ISSUES
    87.
    发明申请
    TRACKING AND IMPLEMENTING WORKAROUNDS TO COMPUTER-RELATED ISSUES 审中-公开

    公开(公告)号：US20180359142A1

    公开(公告)日：2018-12-13

    申请号：US15620100

    申请日：2017-06-12

    Applicant: Cisco Technology, Inc.

    Inventor： David C. White, JR. ,  Jay Kemper Johnston ,  Magnus Mortensen

    IPC: H04L12/24 ,  H04L29/08 ,  H04L12/26

    CPC classification number: H04L41/082 ,  H04L41/0636 ,  H04L41/0816 ,  H04L43/045 ,  H04L67/12 ,  H04L67/22 ,  H04L67/34

    Abstract: In one embodiment, a supervisory device in a network identifies a workaround for a symptom exhibited by a particular device in the network by traversing a path in a symptom-problem graph. The path in the graph includes a symptom vertex that represents the symptom, a problem vertex that shares an edge with the symptom vertex and represents a problem that causes the symptom, and a workaround vertex that shares an edge with the problem vertex and represents the workaround for the symptom. The supervisory device causes the identified workaround to be applied to the particular device and updates the path in the graph to replace the workaround vertex with a fix vertex that represents a fix for the problem that causes the symptom exhibited by the particular device. The supervisory device causes the fix to be applied to the particular device based on the updated path in the graph.

    MINIMIZING PRODUCTIVITY LOSS IN A COLLABORATIVE SHARING ENVIRONMENT
    88.
    发明申请
    MINIMIZING PRODUCTIVITY LOSS IN A COLLABORATIVE SHARING ENVIRONMENT 审中-公开
    最小化合作共享环境中的生产力损失

    公开(公告)号：US20160234258A1

    公开(公告)日：2016-08-11

    申请号：US14618532

    申请日：2015-02-10

    Applicant: Cisco Technology, Inc.

    Inventor： Rama Darbha ,  Magnus Mortensen ,  Jay Kemper Johnston ,  David C. White, JR.

    IPC: H04L29/06

    CPC classification number: H04L65/1069 ,  H04L67/025 ,  H04L67/141 ,  H04L67/38

    Abstract: According to one or more embodiments of the disclosure, a local network device establishes a communication session with a remote network device in the communication network, and designates at least one program from a plurality of programs executable by the local network device for access by the remote network device to yield a designated program. The local network device further generates a shared display object, and associates each designated program with the shared display object to permit display thereof. The local network device further instantiates one or more shared control objects associated with the shared display object, and facilitate access to each designated program for the remote network device using at least one of the one or more shared control objects.

    Abstract translation: 根据本公开的一个或多个实施例，本地网络设备与通信网络中的远程网络设备建立通信会话，并且从多个可由本地网络设备执行的程序指定至少一个程序以供远程访问 网络设备产生指定的程序。 本地网络设备还生成共享显示对象，并且将每个指定的节目与共享的显示对象相关联以允许其显示。 本地网络设备进一步实例化与共享显示对象相关联的一个或多个共享控制对象，并且使用一个或多个共享控制对象中的至少一个来促进对远程网络设备的每个指定程序的访问。

    AUTOMATIC CORRELATION OF DYNAMIC SYSTEM EVENTS WITHIN COMPUTING DEVICES
    90.
    发明申请
    AUTOMATIC CORRELATION OF DYNAMIC SYSTEM EVENTS WITHIN COMPUTING DEVICES 有权
    动态系统事件在计算设备中的自动关联

    公开(公告)号：US20140172919A1

    公开(公告)日：2014-06-19

    申请号：US13719129

    申请日：2012-12-18

    Applicant: CISCO TECHNOLOGY, INC.

    Inventor： Jay Kemper Johnston ,  David C. White, JR. ,  Christopher Blayne Dreier

    IPC: G06F17/30

    CPC classification number: G06F11/079 ,  G06F11/07 ,  G06F11/0709 ,  G06F11/0751 ,  G06F11/0775 ,  G06F11/0787 ,  G06F11/366 ,  G06F17/2241 ,  G06F17/30144 ,  G06F17/30327 ,  G06F17/30477 ,  G06F17/30961 ,  H04L41/0636 ,  H04L41/069 ,  H04L41/22 ,  H04L45/00

    Abstract: Systems and methods are described herein for logging system events within an electronic machine using an event log structured as a collection of tree-like cause and effect graphs. An event to be logged may be received. A new event node may be created within the event log for the received event. One or more existing event nodes within the event log may be identified as having possibly caused the received event. One or more causal links may be created within the event log between the new event node and the one or more identified existing event nodes. The new event node may be stored as an unattached root node in response to not identifying an existing event node that may have caused the received event.

    Abstract translation: 本文描述了系统和方法，用于使用结构化为树状原因和效果图的集合的事件日志记录电子机器内的系统事件。 可能会收到要记录的事件。 可以在事件日志中为接收的事件创建一个新的事件节点。 事件日志中的一个或多个现有事件节点可能被识别为可能导致所接收的事件。 可以在新事件节点和一个或多个已识别的现有事件节点之间的事件日志内创建一个或多个因果链接。 响应于不识别可能已经导致接收到的事件的现有事件节点，新事件节点可以被存储为未附着的根节点。

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