User credentials verification for search

    公开(公告)号:US11822640B1

    公开(公告)日:2023-11-21

    申请号:US17347025

    申请日:2021-06-14

    Applicant: Splunk Inc.

    Abstract: Provided are systems and methods for verifying user credentials for performing a search. Verifying user credentials include receiving a search request at a search server, determining, at the search server, whether a set of user credentials of a user has been updated within a threshold period of time. The set of user credentials are received from an identity provider server and cached at the search server. Responsive to determining that the cached set of user credentials have not been updated within the threshold period of time, the identity provider server is queried for a current set of user credentials associated with the user. The current set of user credentials from the identity provider server, and used to determine that the user is authorized to perform the search. The search of the datastore is launched responsive to determining that the user is authorized.

    User-to-user messaging-based software troubleshooting tool

    公开(公告)号:US11818087B1

    公开(公告)日:2023-11-14

    申请号:US17700221

    申请日:2022-03-21

    Applicant: Splunk Inc.

    CPC classification number: H04L51/18 G06F9/45512 G06F9/547 H04L51/046 H04L67/10

    Abstract: A method comprises executing a user-to-user messaging application in a first computer system used by a user support agent. The user-to-user messaging application receives an input from the user support agent, where the input includes a command for triggering a test of a human-invocable operation of a service that operates on a first cloud-based computing platform. The user-to-user messaging application transmits the command from the first computer system to a web service hosted on a second cloud-based computing platform via a computer network, to invoke an API of the web service. The second cloud-based computing platform is remote from the first computer system. Invocation of the API by the web service initiates the test of the human-invocable operation of the cloud-based service that operates on the first cloud-based computing platform.

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