公开(公告)号：US20180096219A1

公开(公告)日：2018-04-05

申请号：US15835261

申请日：2017-12-07

Applicant: salesforce.com, inc.

Inventor： Richard Socher

IPC: G06K9/46 ,  G06N3/08 ,  G06F17/27 ,  G06K9/62

CPC classification number: G06F17/2715 ,  G06K9/00677 ,  G06K9/6219 ,  G06K9/6292 ,  G06N3/0445 ,  G06N3/0454

Abstract: Deep learning is applied to combined image and text analysis of messages that include images and text. A convolutional neural network is trained against the images and a recurrent neural network against the text. A classifier predicts human response to the message, including classifying reactions to the image, to the text, and overall to the message. Visualizations are provided of neural network analytic emphasis on parts of the images and text. Other types of media in messages can also be analyzed by a combination of specialized neural networks.

公开(公告)号：US20180095627A1

公开(公告)日：2018-04-05

申请号：US15589855

申请日：2017-05-08

Applicant: salesforce.com, inc.

Inventor： Mangesh P. BHANDARKAR ,  Michael K. DEWEY

IPC: G06F3/0484 ,  G06F3/048 ,  G06Q10/10

CPC classification number: G06F3/0484 ,  G06F3/048 ,  G06Q10/10

Abstract: Methods and apparatus, including computer program products, implementing and using techniques for providing a customized representation of a business process involving one or more organizational entities that are accessible through a network. A user interface that can display a customized representation of a business process is provided. User information, including user privileges associated with the business process, is stored in a central repository that is accessible through the network. A request to view the business process is received from a first user through the user interface. The user privileges for the first user are retrieved from the central repository. A customized representation of the business process is displayed with the user interface. The customized representation is in compliance with the retrieved user privileges for the first user.

公开(公告)号：US20180082171A1

公开(公告)日：2018-03-22

申请号：US15421016

申请日：2017-01-31

Applicant: salesforce.com, inc.

Inventor： Stephen Joseph MERITY ,  Caiming XIONG ,  James BRADBURY ,  Richard SOCHER

IPC: G06N3/04 ,  G06N3/08 ,  G06N7/00 ,  G06F17/27

CPC classification number: G06N3/0445 ,  G06F17/277 ,  G06N3/0454 ,  G06N3/0472 ,  G06N3/08 ,  G06N3/084 ,  G06N7/005

Abstract: The technology disclosed provides a so-called “pointer sentinel mixture architecture” for neural network sequence models that has the ability to either reproduce a token from a recent context or produce a token from a predefined vocabulary. In one implementation, a pointer sentinel-LSTM architecture achieves state of the art language modeling performance of 70.9 perplexity on the Penn Treebank dataset, while using far fewer parameters than a standard softmax LSTM.

公开(公告)号：US20180067976A1

公开(公告)日：2018-03-08

申请号：US15339522

申请日：2016-10-31

Applicant: salesforce.com, inc.

Inventor： Owen Winne Schoppe ,  Ian Schoen ,  Jesse Hausler

IPC: G06F17/30 ,  G06F3/0482 ,  G06F3/0484

CPC classification number: G06F16/252

Abstract: In an example, a database system may be configured to download to a user system an application configured to generate a data table from records stored in a data store, wherein the data table includes: a plurality of rows, wherein each row corresponds to at least one record of the records; and each row including a plurality of cells, each cell corresponding to a different grouping of data fields of its respective one(s) of the records; receive a communication from the application, the communication corresponding to at least one user input to a displayed cell of the data table; determine whether to feedback the at least one user input to the displayed cell of the data table to a corresponding data field of a corresponding record of the data store; and update the corresponding record in the data store based on a result of the determination.

公开(公告)号：US20180062965A1

公开(公告)日：2018-03-01

申请号：US15249984

申请日：2016-08-29

Applicant: salesforce.com, inc.

Inventor： Christopher Patrick McNair ,  Tuhin Kanti Sharma

IPC: H04L12/26

CPC classification number: H04L43/14 ,  H04L43/08 ,  H04L67/025 ,  H04L67/10 ,  H04L67/1097 ,  H04L67/22 ,  H04L67/2833

Abstract: A method for implementing software application monitoring techniques is provided. The method embeds, by at least one processor, a monitor in an application to create a self-monitoring application package, wherein the monitor is configured to generate metrics data associated with functional health of the application; deploys the self-monitoring application package to a remote computing system, via a communication device communicatively coupled to the at least one processor; executes the self-monitoring application package, by the remote computing system; automatically receives, via the communication device, the metrics data from the remote computing system; migrates the self-monitoring application package to a second remote computing system, wherein the monitor is configured to generate the metrics data independent of a remote computing system location of the self-monitoring application package; executes the self-monitoring application package by the second remote computing system; and automatically receives the metrics data from the second remote computing system.

公开(公告)号：US20180060363A1

公开(公告)日：2018-03-01

申请号：US15273217

申请日：2016-09-22

Applicant: salesforce.com, inc.

Inventor： Kenneth Chung Kay KO ,  Joshua LUFT-GLIDDEN ,  Lucas PFISTER

IPC: G06F17/30

CPC classification number: G06F16/21

Abstract: Some external users in a public on-line community may post excessive numbers of items, causing annoyance to others and unnecessary loading on database resources. A robust moderation framework enables an individual community moderator or admin to specify a set of rules and actions to mitigate this problem. Scalable, performant rate limiting rules employ windowed counters, separately for each rule, with the counters maintained in cache memory resources outside the main database.

公开(公告)号：US09898743B2

公开(公告)日：2018-02-20

申请号：US14050125

申请日：2013-10-09

Applicant: salesforce.com, inc.

Inventor： Scott Bessler ,  Patricio Echague ,  Adam Evans ,  Andrea Hawksley ,  Gary Lerhaupt ,  Jason Li ,  Steve Loughlin ,  Kunal Punera

IPC: G06Q10/00 ,  G06Q30/00 ,  G06Q10/06

CPC classification number: G06Q30/01 ,  G06Q10/0631

Abstract: A method and apparatus for the automatic creation of a relationship management system is described. The method may include receiving a request from a user to create a relationship management system, and receiving specification of one or more electronic communication systems and user access credentials that provide access to each of the corresponding accounts. Furthermore, the method may include obtaining past electronic communications using the received user access credentials and analyzing the past electronic communications to extract contact data. The method may also include creating the relationship management system for the user and adding the contact data as contacts associated with the user in the created relationship management system.

公开(公告)号：US09892177B2

公开(公告)日：2018-02-13

申请号：US14189748

申请日：2014-02-25

Applicant: salesforce.com, inc.

Inventor： Nicolas Maquaire ,  Laurent Kubaski ,  Raphael Jean-Leconte ,  David Goldbrenner

IPC: G06F17/30

CPC classification number: G06F17/3056 ,  G06F17/30345 ,  G06F17/30371 ,  G06F17/30377

Abstract: Disclosed are methods, apparatus, systems, and computer readable storage media for interacting with a content object from an on-demand database service. The content object can be stored in an external content management data source. Access can be established with the external content object using information data identifying the content object, where the information data identifying the content object can be stored in a persistent object in a database of the on-demand database service. An indication of an event requesting interaction with the content object can be received. The persistent object can be updated to reflect the interaction with the content object.

公开(公告)号：US09886695B2

公开(公告)日：2018-02-06

申请号：US13924833

申请日：2013-06-24

Applicant: salesforce.com inc.

Inventor： Jigar Kotak

IPC: G06Q30/02 ,  G06Q10/04

CPC classification number: G06Q30/0202 ,  G06Q10/047 ,  G06Q30/02

Abstract: The technology disclosed relates to identifying accounts and prospects nearby a salesman's location based on his real-time goal statuses and pre-assigned preferences. In particular, it relates to locating those accounts and prospects in the salesman's geographic vicinity that most likely require his attention or visit.The technology disclosed further relates to identifying centers of influence for closing sales effort events based on one or more employee attributes. In particular, it relates to recruiting personnel that are best candidates for servicing an account or prospect considering their work profiles. It also relates to ensuring accountability in sales efforts by tracking a salesman's customer relationship management via location records.

公开(公告)号：US20180034890A1

公开(公告)日：2018-02-01

申请号：US15219761

申请日：2016-07-26

Applicant: salesforce.com, inc.

Inventor： Sameer Singhvi ,  Michael DeBlase

IPC: H04L29/08 ,  G06F3/0482 ,  G06F17/30

CPC classification number: H04L67/06 ,  G06F16/13 ,  G06F16/164 ,  G06F16/183

Abstract: Methods and systems are provided for re-deploying metadata and it's associated data from a source organization to a destination organization of a cloud-based computing environment. After metadata that is to be retrieved from the source organization is selected, a metadata engine can automatically create a manifest file that comprises the selected metadata that is to be retrieved. The manifest file can then be stored at secure file storage for re-deployment. A data engine can then automatically retrieve data associated with the selected metadata based, for example, on objects specified in the selected metadata. This data can be automatically saved and stored at a secured database for re-deployment. Thereafter, both the manifest file and the data associated with the selected metadata can be re-deployed to the destination organization.